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“First-Timer to Mattress Firm and was assisted by employee, Dave, who was super helper in finding me a mattress and adjustable. He was very knowledgeable and was able to help me narrow down options based on my sleep habits. Great experience!”
“I had the best experience. I unfortunately had to exchange my purchased mattress, but Leon was so accommodating and helpful that I feel like I will have better luck with the new mattress. Thank you!”
“Mike the sales representative was extremely knowledgeable of the mattresses which helped us make a decision. Never bought a mattress so fast. Mike educated us on the different mattresses and found us the perfect one right off the bat.”
“There’s customer service, and then there’s Kelvin. He not only educated me and my wife about what it takes for good sleep, he was more concerned with helping us than selling to us. And the man can dress!”
“The Belle Haven team is wonderful to work with. Their attention to detail, customer service, and creative mindset is superior. They are wonderful to work with and truly create one of a kind spaces that are timeless!”
“Great customer service and he was very detailed about the merchandise I was acquiring. Great sales person. He had several people in the store and made an extra effort to accommodate everyone in the store with him being only salesperson.”
“Really awful customer service especially after you’ve spent a couple grand. Frantically trying to sell this POC and get a better bed with someone who has better service.**Edit:We did have a bad experience with one of the employees but all of this was rectified with Heather the store manager. Our bed truly was causing us problems but we were out of the trial period. She recommended we go through warranty and now we have the bed we want and so far love! So thank you so much. Highly recommend working with Heather!”
“Our sales associate, Lule Sutton, was top notch! She was extremely knowledgeable about ALL of the couches. She quickly knew answers to questions about dimensions, fabric type, cushion construction, customization options, etc. She was so friendly and knew all of our names instantly. She was also very patient with our two young children and went out of her way to keep them entertained while my husband and I made decisions. It was a great experience today and we are so excited to receive our new furniture!”
10AM - 6PM
5355 Dallas Pkwy #630, Frisco
Mattress Stores
“These products are beyond AMAZING! As someone who is super health conscious about the importance of non chemicals, it does not get more cleaner than this company and the products that they offer. However, the customer service, specifically Kristie at this location is WONDERFUL. An absolute delight! She goes way beyond her needs, you are in great hands if she happens to help you. I keep returning back to this company in all honesty because of how wonderful she is making everything run so smoothly.”
“Called ahead, great phone mannerism. Came into the store, great walk through and testing of mattresses. Even learned a few things. Cancelled my order at a prior store because I had been lied to by the salesperson and here I was experiencing top tier service… or so I thought. Long story short, I went through a bit of hell trying to order my mattress using a prescription because it’s to be delivered to another state (lesson learned and sharing to all who reads this—probably can’t do it).
Thank God for Micah, the store manager. When I tell you that he made all the hurt and pain go away. A consummate professional during all the calls he had to make on my behalf — some with less than helpful folks on the other end. Micah understands people and service!! He literally salvaged what would have been a 2 ⭐️ review to a 4! If I could give him an award for best customer service of all time, I would! Thank you Micah!!”
“Lucy Furniture has become my go-to for furnishing needs over the past year, especially for outfitting three bedrooms at different times. Working with Victor and Lucy has been an exceptional experience. Victor is consistently responsive, always answering calls and texts promptly. They managed to furnish our bedrooms ahead of schedule, which was a pleasant surprise.When we encountered an issue with a footboard, Victor swiftly arranged for a replacement within a week. What's more, their prices are remarkably competitive, typically 30 to 40% lower than other retailers in the market. They even accommodated our request to swap foundations without any hassle. This level of flexibility and customer care speaks volumes about their reliability.Overall, I highly recommend Lucy Furniture for anyone in need of quality furniture and reliable service at affordable prices. Their trustworthiness and commitment to customer satisfaction make them stand out in the industry.”
“I enjoyed shopping with Living Spaces. It felt good not too be hounded by a cluster of sales associates compared to competitive furniture stores. My sales associate Pamela was professional, and knowledgeable. A huge perk is that had I been prepared I could have received same day delivery. An amazing consumer experience. Very happy customer.”
“I cannot express how happy Iam with EVERYTHING from Matthew taking the time to show me the difference in Matresses to helping me find a bedroom Suite that wouldn’t take two months to get!I also bought a beautiful couch as well…I was to also thank Jeremiah for EVERYTHING from helping me with my Couch Delivery to helping with my purchase on my bed as well…. He said “ I was his best “customer” in Just a few weeks time which made me feel good. I will be back to buy another mattress from u guys in the next week or so. Ty for hiring people that honestly want to help and not only make your experience good but they care about how comfortable you will feel on their furniture…That should be your “Slogan” for one of your commercials!! ❤️?Respectfully Joann Gouge’”
“Everyone at Ashley Furniture in Frisco, Texas was friendly and helpful and professional! They were patient with us & provided guidance! We highly suggest you check them out!”
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“Wonderful experience. Brenton is a very knowledgeable and professional salesperson. He took the time to listen to our needs and then showed us all of the products that met our requirements. After spending over an hour with us, Brenton had narrowed it down to two choices. His product knowledge is vastly superior to any other mattress retailer. By the time we were done, I knew we had the right selection, something that would not have been possible without Brenton.”