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December 2023 by Tristargazer Lily
My husband and I came in on the afternoon of 12/8 (around 2pm). We asked to do a tour of the facility with hopes of signing a membership. There were two employees working the front desk and we were told that tours must be scheduled in advance. We asked when the next availability was, which they told us would be the next day. This seemed odd with two employees present, but we agreed to the appointment for a tour. The employee then told us that even if we toured we’d be on a 4 - 6 week wait list to start a membership. What kind of gym has a waitlist??? Isn’t the business goal of gyms to sign as many people as possible with only about 20 - 30% actually coming in regularly? And wouldn’t you just follow fire Marshall guidelines if at some point the gym was full…I’m curious whether the owner is aware that the employees are actively advertising against new memberships.After all that he asked if we wanted to talk pricing. Isn’t it a basic sales concept that you at least show the customer your product/service prior to talking price? I haven’t even had a chance to see what you have to offer.
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December 2023 by George Buguta
The best gym I've ever been to. Super friendly staff and awesome amenities
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December 2023 by Madison Starrett
Lifetime’s personal training program is one of the best programs if you want to see results with your body! I have Jessica Hullet as my personal trainer/ dynamic stretch trainer and you can clearly tell how passionate and how knowledgeable she is at what she does. She is super results oriented and will work really hard with you to get you where you want to be with your fitness goals. The entire program as well as the gym itself has an uplifting and positive atmosphere that is so hard to come by these days and I’m really lucky to have had the opportunity to work with Jessica as well as other instructors here at Lifetime.10/10 would recommend!
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December 2023 by Chris Long
LIFETIME is not just a gym it is a destination where you can eat, relax, recharge, get your hair done, get a massage, swim, workout while your kids play or learn!
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December 2023 by David L.
Plano location shouldn't have better fitness machines on the floor and more recovery options and an actually heated lap pool while this doesn't. This location has great staff but needs to step it up in all those areas and bring in some more instructors.
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December 2023 by Megan Leonard
JJ offers the best customer service. His team is trained, professional and competent. No matter what you need, they are willing to help you our. We are thankful that he is at our location!
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November 2023 by David Howard
This is not a good location for pickleball. Lorenzo has completely corrupted the league and bracket system. There hasn't been a league in 12 months that he has not manipulated or showed favoritism towards players or training clients especially. They refuse to use DUPR because it would not allow this manipulation. I've written several complaints over the period of six months and lifetime refuses to respond to any of them. I haven't met a single person who doesn't have a complaint there you can literally asked any person about the way it's managed and you'll never hear one good thing.
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November 2023 by Aaron Brown
Best gym I’ve ever been a member! Love the staff, equipment, and cleanliness of the facility. This place feels like a mini vacation every day! The gym has been a great improvement in my life and makes lifting exciting again!
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October 2023 by Flor Liset
I think it’s stupid that there is a waitlist especially when you moved to the area. the only reason I joined Lifetime was so I can use it anywhere. Fitness is a big part of my life especially because I have health issues. I pay alot of money to only get limited access to certain club. Disappointed
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October 2023 by Chelsea Peterson
Shout out to Mechelle!!! I took her Ultra fit class this morning at 9am and I was the only one there. I’m so thankful for that one on one with her, she helped me work on my form and gave me great information to use on my long and short runs. Thank you for motivating me??
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September 2023 by Sherri Z.
I wanted to give a shout out to concierge Jennifer. From the day we joined the gym she has been amazing. She makes you feel so welcome when you arrive for your workout. She takes time to stop and chat with you and see how your doing. She calls you by your name and that is impressive, as I am sure she sees hundreds of people walk in the door. She is a breathe of fresh air when you walk in the door and she greets you. Makes the workout much better!!
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September 2023 by Logan Johnson
I tried to cancel my membership when I moved from Frisco last year and I was told it was finished after filling out some form. I didn’t even notice that I was still being charged until months later, and 3 times more and they’ve been really unhelpful and would keep accepting payments despite my multiple attempts at cancellation. I’ve lost thousands of dollars bankrolling such an incredibly dishonest company. They won’t let you cancel and if they wanted to make it right they’d pay me back.
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September 2023 by n a
This is the worst experience for pickleball. Yes, there are several players, most of whom are very unsatisfied with the way Lorenzo and the GM run the leagues. There's corruption within their rating system and favoritism so it's impossible to get fair and transparent games.More than a dozen complaints about this go unanswered. Literally, no replies.Lifetime takes the fun out of pickleball with its cronyism and complete lack of professionalism and League set ups.They don't use DUPER. They have deleted data and were forced to extend leagues and matches. This happened multiple times. I would not recommend joining this club for pickleball. It's an extremely frustrating experience for all who play.
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September 2023 by E. Thomas
This is a great gym, great amenities, great staff, but they over sold memberships. It’s too busy and it makes the experience not worth the cost.
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September 2023 by Sunny B.
Inconsistent service at the LT Recovery Center...depends on who we connect with, borderline selective service based on client.
