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November 2025 by Shawn Shelton
Bought a 5000$ chair a year ago and the remote went out so i went back and asked if i could have another remote. Some snotty little kid acted like that i was dumb for coming in. Saying this is a retail store not a repair center. Ok im smart enough to use my power probe to diagnose the chair.... go to farmers branch store they were helpful and scheduled a repair for me
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November 2025 by Gwen Parker
Seat was damaged. They came over replaced it with one that was worse. They picked up the chair brought it back in the same condition. I would not buy another chair from expensive Lazy Boy.
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November 2025 by Haylee Murray
Lu made our nursing chair shopping a breeze! Thank you for all your help!
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August 2025 by David Gruennert
We have always heard good things about the quality of La-Z-Boy products and when we were in the market for a new recliner as a result of our old one wearing out we decided to check them out. Our expectation was that the prices would be much higher than we wanted to pay, but it turned out that there was a sale on which significantly lowered those prices.
Long story short, after checking out a wide variety of options, we ended up buying two very different recliners both of which fit our space well from both design and footprint standpoints. And ultimately we got them for reasonable prices. We were very pleased with the results of our visit to La-Z-Boy.
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August 2025 by Clyde Stewart
The store was very nice and Casey was super helpful! I picked out a loveseat online and wanted to try before buying and he assisted in picking out a fabric that not only felt good, but was pet safe to avoid my cats claws getting stuck in the weaved loops!
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July 2025 by Elaine Williams
The store is so over packed it is impossible to get an idea of what anything would look like in an uncluttered area. Way too overcrowded!
PS - if we need help, we will let you know. Commissions do not give you the right to follow us around and continue to question us - we’re just looking…
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June 2025 by Tina Thomas
Our sales person was great and we love our sofas BUT when it delivered in April I did not notice the leather was cut with a box cutter. It was hidden unless it was in the reclined position and only if someone was sitting next to me on the inside. We noticed it this week and even though we purchased the warranty they will not cover it, even though I only want it patched or something to make sure it doesn't tear. So when you receive it look at every inch of it.
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June 2025 by Jeff Bickerstaff
Amanda was absolutely fantastic! From the moment we started working with her, she listened carefully to what we needed and went above and beyond to help us find exactly the right fit. Her professionalism, patience, and attention to detail made the entire experience smooth and stress-free. We couldn’t be happier with the outcome and are so grateful for her guidance. Highly recommend Amanda if you’re looking for someone who truly cares and delivers exceptional service!
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June 2025 by Mel Lemm
Easy purchase after testing out styles and features. We looked at other brands elsewhere but came back to LaZboy because of the reputation and durability of the 2 chairs we were replacing that lasted over 18 years.
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June 2025 by Mary Cullum
Amanda Williams was so patient and helpful! She made shopping for our new furniture fun! Highly recommend her and LaZboy!
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May 2025 by Ms. Palmer
My 87 year old Mom and I had a wonderful experience with Terry, the store manager. Their Frisco store is beautiful and the professionalism and kindness exemplify what a genuine sales experience should be. We will be back for another recliner soon!
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May 2025 by Jasmine Slovak
Amanda helped us out with getting the recliner that we needed!! She was great!!
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February 2025 by Jerry Ligon
Very disappointed. Bought several pieces of furniture delivered just over a year ago. A couch and a love seat, where we typically sit, the cushions are sinking and LazBoy basically says, too bad. They can do nothing. We have another LazBoy sleeper that we’ve had for over 10 years and it as held up fine, which is why we returned to LazBoy in the first place. We spent thousands of dollars for this furniture. Be careful if you decide to buy from them.
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February 2025 by Sava Macred
I appreciate the quality of the furniture and the polite and helpful service I received. Would buy here again!
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January 2025 by Mark Evans
Horrible, non-existent support from the store manager and customer service manager on personal property damage that occurred during the delivery. Use a different store or explore other brand options. These guys only care about the sale.
