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November 2024 by Raad Dorna
I have a check engine light on my car. I took it to several auto shops, and they recommended replacing multiple parts. I followed their advice, but the problem persisted. Finally, I stopped by this auto shop and explained the issue to them. They inspected the car, diagnosed the problem, and resolved it by replacing a single hose.
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October 2024 by Adrienne Rogers
Fast and friendly service. These guys went above and beyond for me. I will be a repeat customer.
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October 2024 by Hamidreza Khademi
When I arrived, I was presented with three oil options: "Good," "Better," and "Best." I clearly selected the "Good" option, which was priced at around $48. However, when I went to pay, I was shocked to be charged approximately $91. When I asked the operator for an explanation, he gave me an irrelevant response and could not justify the charge. After I requested that he speak more clearly, he brought in another employee, who informed me that since my car was brand new, they used the "Best" oil without consulting me, claiming they don’t use "cheap" oil.
I was appalled. If a decision is made to change the service or use a more expensive product, the customer must be consulted. It's not your decision to make without my permission. Furthermore, the prices for "Good," "Best," and "Ultimate" oils were listed as $63, $80, and $140, respectively, so I still don’t understand where the $91 charge came from.
After I complained, and while other customers were waiting behind me, your staff struggled to adjust the charge. They eventually settled on $56, which was closer to what I originally expected, but this doesn’t excuse the poor communication, lack of transparency, and the sense that I was being taken advantage of.
This kind of unprofessional behavior is unacceptable. I have always serviced my car at Honda, and this was the first—and last—time I will ever visit your business. It’s clear you were trying to scam me, and I will not be returnin
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October 2024 by Ella Brielle Luckey
Thank you so much the great service for replacing my lower beam for free!!!!! Thank you all so much.
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October 2024 by Reba Suiter
Brent serviced my vehicle on Saturday. He was very detailed in the maintenance needed, and very respectful. Always courteous and professional when answering my questions. Very rare to find today in our society.
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October 2024 by Stan Roberts
Quick and efficient. They took the time to walk me through everything that I needed done. Felt genuine and kept it real regarding what I could get away with regarding waiting and prioritizing. Would definitely recommend
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October 2024 by luis silva
Very quick and friendly service all around!
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October 2024 by Ravi Gupta
Changed parts without my consent
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October 2024 by william alexander canales ortega
They are very friendly and when my car was damaged they were very fast with the repair and with the help they are the best ? 5 stars
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October 2024 by Anne Hebert
This is our go-to place for oil changes and minor car repairs. They’re fast and thorough. I dropped by last week with a tail light out, and Kevin took care of it asap - I was so grateful!
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October 2024 by savvy m
I dropped in for an issue with my car’s power steering and the staff was great at quickly identifying the issue. I came back for battery replacement with my own battery and they replaced battery without a charge, the staff was great and service is good I’m hear anytime.
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October 2024 by Kindell Texada
This was my first time at Kwik Kar and the experience was great. Kevin was extremely helpful and got me in and out quickly. I will certainly be returning for any future car needs!
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October 2024 by Rebecca Banks
Miguel was super helpful and professional!!!! In and out fast too!! Thanks for great service!!
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October 2024 by Sean
I didn’t know what to think about Kwik Kar for servicing my vehicle. I then met Dan who is pure awesome. He is knowledgeable, nice, attentive and really has the customer’s best interest in mind. I am a BIG FAN of Dan and as a result Kiwl Kar Frisco.
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October 2024 by Vladimir Stojanovski
Came in without an appointment and service was very quick. The waiting area is pleasant and staff is friendly and professional.
