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March 2024 by Maria Gonzalez
Kroger 561 which is in Custer Frisco TX is a store that I love to go shopping at because it is a store that is kept completely clean and in order the product is always perfect and above all I love buying bread like Thomas bagels and products from mrs. birds I like to sit and have a coffee at Starbucks, it's a wonderful store. I love ❤️ Kroger
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February 2024 by Sharon Huckabay
Rene was wonderful. She saved me on a Friday by going above and beyond to get my prescription. Thanks so much!
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January 2024 by Trek Matt
Staff is rude. Don’t great you or say thank.Didn’t ask if I need to have any questions or help.
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October 2023 by Mark H.
Now that H‑E‑B is in town this place has been empty, and I don't mind it one bit. They always have plenty of ad items, and check out is always fast. I also think Krogers ad is usually better than H‑E‑B.
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September 2023 by Tiffany H.
I tried ordering online for pickup for the 1st time this morning. I couldn't find smokey turkey drums on the website or app. I called the store. The automated service transfered me to the meat section. Nobody answered. Was transferred to the front desk. The woman who answered was incredibly rude and cut me off. She transferred me back to the meat section. Again, no answer. I hung up and cancelled my $100.00 pickup order. I reordered with HEB across the street (they had smoked turkey drums on their page).I didn't want to, but I was forced to. Although I prefer Kroger, today you LOST my business because of Ms. Rude Ass who answered your phone this morning at 8:30am.
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August 2023 by Ted R.
HEB recently opened across the street from Kroger. One would assume Kroger would react, maybe beef up its service, to compete against this giant competitor (across the street). But no. These geniuses still force their customers to self checkout, unless you're lucky enough to arrive when one single register is open - Typical with a long line.So what's happening here? 3 Scenarios:A.) The manager is an idiotB.) The manager isn't an idiot, but is simply taking orders from corporate (who are idiots)C.) Neither the local manager, nor corporate, are idiots, but are simply being coerced to follow the mandates of globalist minded ESG scoring investors. Regardless... Open a few registers!!!In the future, maybe your customers should grow the food, package the food, price the food, stock it on your shelves, then purchase it back via self check out. Sounds crazy? No much crazier than what you're already doing.SERVICE IS DEAD!
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August 2023 by D B.
CHECKOUT NIGHTMARE. I've been a fan of this Kroger for years and spent a bundle. Changes were made in the past two weeks or so and it now takes longer to go through self checkout than it does to go through international security at a busy airport. Today I bought 17 items...had to pause SIX times even though I was doing everything right ("be sure to put the item in the bag...attendant on the way"), needed the attendant to override FOUR times, then override AGAIN when I wanted to pay. Same thing a couple days ago. Kroger, what the heck are you thinking? You have just made it super easy to break up with you. You've made the shopping experience consistently difficult and frustrating when the neighbor across the street is welcoming your longtime customers, including my family, with open arms. Maybe I'll come back after a month or so and see if you've fixed things, if you haven't lost me for good.
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July 2023 by Jim V.
This is a hard review to write because it's directed at the employees working the deli counter not the store. Today, July 4, 2023 I wanted to pick up some cold cuts which I often do at that store. This review is really directed at anytime I visit this Kroeger actually. I ordered three things today, boarhead deluxe ham, salami and london broil roast beef. The lady waited on me but the old man cut my ham that I told the lady to shave. He didn' shave it and when he gave it to me I told him it has to be shaved. Well he took it back and gave me to same ham back but tour into pieces and gave it back to me. It too forever for the lady to get the salami and although she wasn't rude using words, her body language and looks were disgraceful. This is actually typical of those two everytime I go there. Slow and rude. Normally I advoid getting my cold cuts there because of them. I walked out without my roast beef because I didn't want to was anymore time with them
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June 2023 by Corp Anon
Pharmacy: Just dealt with a gentlemen who was quite impolite and seemed put off by basic questions about when mediations would be in stock. If anything goes off script here it gets difficult.I get that the team is under stress and that some customers are impatient but please try not to let that spill over to the rest of us who will be patient and just want a little help.
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January 2023 by Elliene
I'm only leaving a 5 star for Jason in the seafood department. Super nice and helpful guy! As for the rest of the store....I could not find one person on the floor to help me find what I needed. I ran into 2 other customers trying to find stuff in need of help. We helped eachother! No joke, unfortunately my item was never found.
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October 2022 by Amy Neville
They were helpful
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October 2022 by Linda H
Went to the drive up pharmacy window, one card ahead of me being waited on. Waited for 15 min and drove up to the window to find a closed sign with no explanation. I pushed the help button and finally got someone who told me that the drive-up closes at three! I said you were just helping the person in the car in front of me. She said they were disabled and hung up! No one would answer the call button.
By this time I had seven cars behind me.
I also am disabled and had to go inside to get my meds. I told the girl waiting on me that there is no sign out there, she went to look and found the sign lying on the counter inside! The girl that answered the call button was not helpful, did not ask if I was disabled. The girl inside was very helpful and pleasant. Very disappointed in your lack of service.
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October 2022 by John L.
Consistently poor customer service. Constant staffing issues. Today they held our click list order all day only to call 10 minutes before pickup and tell us they didn't have it ready. No apology or explanation. Just a maybe it will Be ready in 2-3 days. If you can't staff the service, don't take the order. We could have made other plans to get Groceries today but we're relying on your service to have them ready as promised. Really unacceptable way to operate a business.
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September 2022 by Clint A.
I have been buying groceries and using the pharmacy here for over 10 yrs. There has certainly been turnover within the pharmacy, hence the reason for my review. I called pharmacy last Thursday to inquire on a prescription I was waiting on, which I was told it was on order and I could pick it up the following day which was Friday. We showed up to pick up medication on Saturday and was told that it wasn't ready due to a prior authorization being required from doctor. Then why tell me to come pick something up if it's not going to be ready is my first issue. So, on Monday morning I called again and was told they had faxed the request to my doctor three times. I asked them to call or follow up and they informed me that I needed to do that so I did. I contacted Doctor's office and the nurse checked and told me that they haven't received anything from Kroger regarding this prescription. So, I called Kroger back WITH the nurse on the line and also the pharmacist Nguyen Le. When nurse informed her that they haven't received anything and asked her to confirm the phone number they faxed it to, Nguyen read back MY cell phone which is not the correct fax number. So in that moment both me and the nurse heard it revealed that the reason they hadn't received the request is because it was being sent to the wrong number. Nurse asked Nguyen for the key code so she could get the PA right away and was told she would be resending it over in 5-10 min and confirmed the correct fax number. So, we all hung up. I followed back up with the pharmacy after that call to see where we were at and asked them to please make sure they are sending to the correct place so this doesn't happen again as this created a 3 day delay from my medication I'm supposed to be taking. Nguyen was defensive, argumentative, and began telling me that they didn't send to the wrong place even though she point blank admitted to it in front of me and the nurse on a recorded line. All I expected in that moment was an apology and that they would do better going forward. But, rather the pharmacist started lying and being defensive rather than demonstrating good customer support and finding a way to do better and apologizing for the inconvenience. I informed her that I was disappointed and that not only did they tell me to pick up medication that wasn't ready but they were sending the PA to the wrong phone the entire time. I let her know that all I expected was an apology and that they would do better but instead all I have received is defensive, argumentative tone with not a single apology anywhere. After I told her that, she tried to apologize in the most rude and obnoxious way and then HUNG UP on me! Literally, THE pharmacist HUNG up the phone on a customer because she couldn't bring it to herself to just apologize and be courteous to a loyal customer that has been doing business there for over 10 years. Hanging up on someone is the most rude and disrespectful thing to do to a customer! After that happened I called back and spoke to another pharmacist who told me she just got there and informed me that Matt the manager was not there, but she apologized and said he would reach out when he got to work the following day (Tuesday). That call never happened. Bottom line...I will never do business with anyone that hangs up on me and disrespects me like that over THEIR mistakes! What's even more telling is that they don't seem to care. They were given plenty of opportunity to make this right and they failed at every step. I will no longer buy groceries at Kroger and I will be transferring ALL my prescriptions out to a pharmacy that appreciates my business and can treat customers with the respect they deserve. I am still appalled at what happened, cause this entire matter could have been avoided with a simple genuine apology and politeness.
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September 2022 by Tee J.
I used to enjoy shopping at this Krogers especially when it first openened back in 2010. Recently, I had a bad experience with one of the Supervisors by the name of Jonathan. First, I had a situation with one of the employees so I called for a Supervisor, it took him a while to get to me. Once he arrived I told him what the issue was and he automatically start making excuses for the non black person, not even making excuses what he said was a right out lie. In my opinion he saw the employee as non blk and a blk customer and started defending the non blk employee and that wasnt the biggest concern for me the problem is when management ignores the concerns that I felt like what happened to me was racism regardless of how they see it. I think its time that African Americans start looking at Krogers differently and pay close attention to how u are treated and if u had the same experience i did, spend your money somewhere else. I dont get that friendly Southern feel like we did when our mothers and grandmothers used to shop at Krogers, I will forever speak out about being mistreated due to race. As a blk woman im sick and tired of being discredited because of my race when we have an issue with a non blk, they are right and we are wrong. Its sickening. Instead of looking at the truth, u look at race and by the way Jonathan said something along the lines of how about you dont shop here..... when i been going there for years.Wow! This is who represents Krogers.
