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September 2023 by Dawn X.
Scam Alert! The Kroger located 4851 Legacy Dr in Frisco, Texas is stealing folks Instacart grocery orders. I find it egregious when the Instacart app notifies you "your order has been picked up" when you barely got situated in your order pickup parking spot. This is where it gets interesting- 3 female Kroger employees at the front of the store told me the "pickup office was closed". I returned to my car and called the store and was told by "Pedro" Pickup office personnel (whom I asked his name 3 times) that Instacart deleted my order. But wait there's more...his supervisor "Fernando" double down on "Instacart's system deleting orders after 9p so there's no record of my order". Mind you, my order pickup window was 7:45p-9p. This all sounds sketchy to me. Smells like a grocery store racket.At this point, I have no groceries and I'm out $121. Times are hard for everyone. Consumers shouldn't have to experience being defrauded out of their grocery money. I have yet to receive a refund from Instacart for my purchase as of the writing of this review.
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August 2023 by Reviewe R.
I'm in this store probably 30 times a week as a Shipt shopper. The store is always clean and almost everybody is really friendlyIt's a nightmare every time I have to go to the deli and Alex is working. That man will look right at you and completely ignore you while he goes about tinkering with stuff or wiping stuff down or staring into the case. Doesn't matter how many times you try to get his attention. I stood there for 17 minutes this morning waiting on acknowledgment that I needed something. SEVENTEEN MINUTES!!! Honestly, the only rude person I've ever encountered at the store. Unfortunately, he makes going to the Kroger almost dreadful. Maybe something has been going on in his life to keep him distracted, maybe he hates his job, maybe he's just rude.
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August 2023 by Mindy H.
I was checking out this evening with only a couple of things. The woman in front of me had quite a lo and became part because the rewards number wasn't working. She checked out anyway. It didn't work for me as well but I didn't have much. I made the comment r that if someone had a big basket it might mean a lot. His comment to me was " well I'm about to be off so I don't have t deal with it". I was not happy. Tried to call customer service. 7 minutes to answer and then put on hold for more. I wasn't the one who had the problem but what the heck????? No customer service whatsoever. They wonder why a lot of us are loyal to market street
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November 2022 by Sarah M.
I needed a birthday cake at very short notice and Danny in the bakery was so friendly and helpful. And the cake was delicious too!
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September 2022 by D S.
There is a new Grand Re-Opening featuring skinnier and talker aisles. The only person who actually talks to you is the Spectrum guy who has his AirPods in. This is the plan for battling a new HEB? Good luck with that
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September 2022 by Kyle E.
Nice store but Mike the manager doesn't know how to run things. ALL of the yogurt in the dairy section was outdated. There is trash in the aisles, not very friendly staff.
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June 2022 by Ferdinand P.
I cannot believe the average ratings are three stars and not less. This place should not even be called a grocery store. It's disgusting. The prices are so hiked up thanks to price gouging, the employees are beyond rude, the produce is rotted and the whole decor is miserable. I will never set foot in his parking lot again!! bTw, Blue Bell ice cream is not worth 9.00!
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March 2022 by T J.
Can u give 1/2 stars I say 3 1/2. This is still my go to grocery store but I have had a few not so great visits over the past 3 years. One was with a late night employee who yelled at us to check out that all the registers would lock down right at 1:00!!!! And when I say he was yelling it was down right scary! I think there was a culture difference but it still left a bad impression. I get it we are all overworked and underpaid these days...lol
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February 2022 by LaTosha S.
This Kroger is clean, has friendly and helpful workers and always has items that I'm like looking for in stock. The prices are always reasonable and like their commercials say, their fruits and vegetables are fresh. I was pleasantly surprised with chocolate covered strawberries from their store for Valentine's Day. Their were white and dark chocolate covered strawberries in the package. They were delicious! I wish I had more than one package of them...I love strawberries!!
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December 2021 by Kyle H.
I am always excited to see what flowers are available at the low cost of $5 and up. I stopped in today to see the deals in each department. The steaks were fresh, and the freezer isle always has an easy side items. Also, A special thank you for the best cup cake.
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September 2021 by Taylor J.
I go to this Kroger for lunch most weeks. Recently some produce has been quite off. Today I got a veggie pack that was slimy and a deli sandwich that had some very bad lettuce. I hope they can tighten things up soon. Also get your boars-head mustard packets back! Thanks.
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April 2021 by Jocelyne D.
The quality of food and produce is great. The customer service leaves something to be desired. Hate going to the meat counter. Today asked for burger patties. Said hello and asked how he was doing to the employee and I think he might've mumbled something ack. Didn't make eye contact, just waited for me to tell him what I wanted, did so and I said thank you and good bye and nothing. How am I the one providing YOU customer service? I was searching for an item and saw an employee and asked since the shelf was empty if there was a possibility of knowing If they had any more in stock at all. He said sure but I'm off and walked away. Left without my item, probably would've spent more money on store but was over it. Went to the Kroger on Preston in frisco to get remaining items even though it's further away and required an additional item. At this point, might've as well been Walmart customer service.
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August 2020 by Shannah H.
This is a monster-sized Kroger, complete with the gas station up front where you can take advantage of your Kroger points. I feel this store has slightly wider than normal aisles, which is nice. Is it just me or are all Kroger locations slowly reconfiguring to have the exact same internal layout? For what it's worth, this does make it easier to find things when you pop into a new store. Friendly staff, tons of selection and it still feels nice, new and clean.
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June 2020 by Sabrina C.
This store is the worst. Sam the fat lady from Click order is a real Karen! When you order on line and have it delivered, they blame the delivery people for any screw ups. When you order on line and do Pick up, they blame you!Go to Sprouts, they never screw up your order or treat you badly!
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May 2020 by Kimia N.
Came here to do my grocery shopping and finally found some alcohol wipes , there were bunch on the shelves and no sign that tells me there is a quantity limitation . Went to self check out and a lady walked toward me and my friend and told us we can have 3 only. Told her that they didn't put any sign but she start grabbing the stuff out of our cart with no gloves on told her to give me a sec cause it was no sign and not touch our items but she didn't care and was taking everything out of our cart like we were thieves and everyone were giving us judgmental looks even the young African girl who was working there, like i was stealing and didn't want to pay for my stuff . We felt really bad an embarrassed in front of all those people who were looking at us like what we were up to do i know that we are going through pandemic but when there is no sign means they have plenty in stock. Finally a gentleman came and helped us . And when i said thank you to other lady who came to check on us again when i was leaving the store didn't hear a respond back . Whatever ... good luck kroger with your rude ladies
