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March 2024 by Jane W
Josie is always amazing. Great customer service and first person in McKinney who has been able to cut my hair correctly. She is a godsend. Everyone in this building is super nice, even when they are super busy the vibe is always nice.
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January 2024 by Pruthvi Kumar
Bad salon. Not very well trained staff and the staff keeps rotating. I have been quite a few times and it’s a hit or a miss with your haircut.Apparently Greatclips stores your previous haircut information but if the other barber entered it wrong then you are screwed.Especially if you rely on the hair dresser to give you best look then you are in for a surprise.Will be very cautious and vigilant next time I go for haircut.Last week when I went for hair cut the hair dresser didn’t know how to or request me clearly how I want my hair cut and basically trimmed a huge portion of my side hair.When I asked to get beard service she held the trimmer with both hands and I was like no beard trimming and rushed out of there. I wish the staff is consistent and well trained.
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December 2023 by Kathy Manfra
Stephanie did a hidden undercut for me. It was my first shave.
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December 2023 by Akhil Nalluri
Made me bald do not go
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December 2023 by akumar1467
Worst customer service and irresponsible grooming lady who cannot even properly spell me name and can properly talk.
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November 2023 by Serah Prince
Great place to take the kids for haircuts!
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November 2023 by Qasim Butt
Economical haircut.
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October 2023 by Autumn Springer
My daughter, who has dandruff, was accused of having lice. Nothing I told them about her skin condition or flakes mattered at all. The girl had a horrible attitude. They were closing in 30 minutes, so we heard lots of annoyed chattering about them closing soon when we walked in. Clearly, the lice accusation was just a ploy to get out of continuing to work until the end of their shift. I tip well, so I'm glad they missed out on that. We got up to leave, and the "manager" tried to continue to justify the prissy little thing that did not want to do her job.We've been to this store many times before when there was a différent manager. That manager was super nice and always bent over backward to help. This lady clearly only cares about placating her lazy employees and not listening her customers. I'll take my money and tips elsewhere.This store has a terrible turnover rate. I truly hope the previous manager moved on to bigger and better things. ? As for this lady, this new manager, she has to deal with her prissy obnoxious employee on a daily basis, so I guess I can't blame her. Based on the history of this store, she won't have to deal with Miss Priss for very long, but her store is going to continue to lose revenue and customers if she continues to allow us to be insulted.I noticed another reviewer was accused of lice. Must have come in too close to Miss Thing's lunch break.
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September 2023 by Varkey Mathew
I had a very bad experience at this location today. I thought it made sense to share my experience here.....Good things first: my past experiences have been good at this place.The manager who runs this place was rudeness personified today. I had booked an appointment online for the two of us and got the text message like I usually do to head to the store. When we reached the store, my name wasn't showing up on the monitor as it usually does. She first told me that I got the wrong store.. so I stepped out to figure out how i got the address wrong as I have been to the store before.. once outside, I found that i had indeed got the address right, so I walked right back in to clarify with her. She acknowledged that the store was right this time around, but said we cannot serve you as your name is not showing up on the list.She was the manager for the store and to say that she was loud and disrespectful infront of me and my 12 yr old son, would be the understatement of the century. I had merely gone in the second store to understand how my name is not on the list if the store is right. There is no concept of customer service at all. I gather that it was 5 pm and they close at 6 pm, so she might have been reluctant to accommodate me. I am guessing she must have taken my name out of the list as there were too many patrons. But she was literally shouting at me during the second interaction.I hope she learns the meaning of courtesy and customer service, sooner rather than later, being in the service industry...I immediately walked out of the store, vowing to never visit again.V
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September 2023 by Random B-Roll
So my kids have been here a couple times. Went in on Thursday with an appointment and was sent away because my kids had “lice eggs” in their head. I was supper embarrassed and disgusted and thankful because they were nice about it. Went to Kroger bought the lice treatment, went home. Wife and I cleaned their rooms and linens (no sign of lice) Took kids to doc next day. Turns out what they pointed out, wasn’t “lice eggs”. It was just part of their oils and the dandruff after a full day of school and heat and the way they just happen to stick hair. It’s normal. No sing at all of lice or eggs. So thankfully no lice. But unfortunately my kids didn’t get hair cuts and were embarrassed. I know they meant well, but still doesn’t take the embarrassment away. That’s why im leaving the review. May be management will get them more training on the matter.
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September 2023 by BHR Real Estate
I brought my dad in here after registering online- I definitely think the GPS has the wrong address for the store when I clicked on it on my GPS- there may be two stores on Custer. Anyway we arrived and we were told we did not have an appointment at this store. My dad has some health issues and Marly was extremely nice and said "we'll get him worked him in quick, don't worry about going to the other store." Marly was so kind to my dad and took time to make him feel special while giving him a great haircut! I would recommend this Great Clips to others!
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September 2023 by Caje
Rude is the first word that comes to mind! No greeting when coming in the door, acting like they would rather be somewhere else than at their job! I’ve been coming here for over a year, but my stylist change locations as she even said they basically are unprofessional.
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August 2023 by Megan N
I do not think they like to deal with kids. I took my 5 yo and 3 yo daughters here for their haircut. The first lady called the guy that was there BEFORE me but his name listed UNDER my name. The second and third lady called the 2 guys that came AFTER me but they were listed BEFORE my name. The fourth lady just ignored me and walked to the breakroom. Then they called the guy that came BEFORE me but his name was listed UNDER me again. They completely ignored me and tried to bypass my name one way or the other. They did not even check me in their computer even though they asked me when I walked if I checked in online. At this point I was mad. I asked how the calling system works. They all IGNORED me. I knew they heard me because the last guy felt guilty and ask the worker for me. She ended up calling the lady in the breakroom out to help me. First and last time at this place. There was a paper at the front desk telling the customers to be kind and patience to the workers but the workers were not very nice either.
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August 2023 by A Tilley
This Great Clips location used to be my go-to place for my haircut, but my past two experiences have made me decide to go elsewhere. Despite the notes on my file working for the past three years, now when I leave, I look like an egg.This all came to a head during my most recent visit when the stylist loudly told the other stylist that she wouldn't be taking any more clients after me (it wasn't even noon yet), and when I told her what I normally get she laught and said that was too much work. But she ended up having to do it "my way" because of my unruly cowlick-- which is why I ask for it that way and it's in the notes like that. It felt like she was using the clippers on the back of my head the same way a child colors with a crayon.All this to say, even for $20, I can not recommend this great clips for anything but a buzzcut. I miss thier old staff.
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July 2023 by jimmy crawford
I just got a haircut and shave here. It was the best I have ever had.Paige Tomas is the lady that cut my hair and she did a great job,so good in fact my mother wanted her hair cut as well. This is my new place from now on.
