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November 2023 by Don W.
We used Home Depot Services for our Window Replacement as we have had good experiences with our DIY project, but our window project is still on-going after over a year since we signed the contract and almost a year since work began. First, the installers that showed up where wearing Extreme Windows shirts (not Home Depot) and they dropped an old window on one of our new Trane 18 Sheer, 4 ton A/C units causing dents to the housing because it was not protected properly (no plywood protection, just a tarp). They didn't inform us of this and we found it during our informal walk around after the first day of work. Also, there was addition damage (wood floors, window sills, etc.) caused by the speedy and rough work as proper protection was overlooked. We are still trying to get the repairs completed, but Home Depot has some many different contacts for different departments that there is very little responses as it is always someone else's department. Also, we still waiting on one window as now they are saying it is a Special Order even though the windows were measured three (3) times and charged us an additional fee. Here is an example on how bad Home Depot is disconnected, we had one cracked window upon delivery and the installer ordered a replacement with the window being in a high vaulted ceiling. During a walk around with the Regional Manager, Branch Manager, and Installation Specialist, this cracked window along with all of the damaged was pointed out to them. When the Home Depot peron came to replace the cracked window, he was not informed that a ladder was required even though four (4) separate Home Depot were aware of the window's location, so he could not install the window and had to make a second trip.Total lack of caring, responsibility, and accountability experienced from Home Depot Window Services, so I would not recommend and will not use in the future.
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October 2023 by Leticia F.
A gentleman named William helped us cut a pvc pipe today and I thought he was the coolest and friendliest guy I have seen in a while. Another employee came by to help and he was nice as well but I don't know his name. People like this deserve great reviews!
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August 2023 by Freba M.
This place is so slow. I would not write negative review if it was first time . 4th -5th times. I am trying to buy some stuff for garden. And when I ask someone to help specially things that are " garden attendant supposed to help I waited more than 30 and more mins to get someone help me. They see you and will ignore you. Seems like they are doing it deliberately . Or test your patience. I understand it's heat. And places have short of staff. But that's how how it's job done. That's why they are getting paid. Unless they are volunteering with no pavement . Over all. They are very bad at customer service.
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June 2023 by Amir M.
Store is always dirty. The mangers are complete A holes, if you need help and someone calls someone for you, good luck waiting at least 30 min. I use to work here and customers and employees get treated like absolute sh*t. Do yourself a favor and drive to the prosper location, this place sucks.
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May 2023 by Lauren S.
THE ABSOLUTE WORST HOME DEPOT EVER!! I have been to lots of Home Depot's. I love Home Depot. It's my happy place. Well. Not this one!! 1 star is way too high for this one. The employees are lazy and rude. They are young and all on their phones. And it's not work related. I finally put everything I was going to purchase down and walked out becauseafter walking round for 20 minutes and 2 wild goose chases; couldn't get anyone to tell me where sandpaper was that wasn't red. They didn't even know if there was any.
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March 2023 by Ta'Brechi H.
Yelp 100 - #22March 26, 2023This location is clean and organized. The staff at the rental corner was very helpful and answered all of my questions, and the staff at the front were friendly as well. If you're hoping to rent a pick up truck or any equipment, I suggest the you reserve it online so that it is waiting for you on pick up day. Pick Up trucks can not be reserved online and are on first come first serve. On Sunday's Home Depot opens at 8:00am and I suggest that you get there early because there was a line of people waiting to get in at 8am. Have patience and don't be afraid to ask for help.
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March 2023 by R T.
I really want to write a great review, but I can't. It seems the staff purposely walks away from customers so they don't have to deal with them. I've seen it over and over again. The staff is like zombies walking around in the store...they truly don't know why they have been hired. This location lacks custom service and unmotivated staff which hurt the reputation of a good name brand.
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January 2023 by S G.
Yesterday I walked away from a cart full of stuff at the register as well as my 20 year long love/hate relationship with this retailer. Why? because of their disorganized approach to everything. I'm a veteran and have been getting my veterans discount for years by asking about it at the register and showing my card. Yesterday I was told that I MUST scan a QR code and register my veteran status with HD, Which I have tried to do in the past and the application would not recognize my info, and getting assistance from HD was an exercise in futility. Less than a week ago I came in and purchased some items and asked for my discount and it was provided. HD needs to train their associates to be less abrasive and focus more on helping your customers. Every interaction with that customer could be your last. Mine certainly was. Lowes takes care of their customers with much better service. Done with HD. I just cut up my HD credit card, and my business will be closing our pro account next week.
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November 2022 by Hazel D.
Horrible experience. They are over-priced with cheap customer service. I don't mind paying for what I want but it better be top-of-the-line customer service. They are quick to sell you something, but when there's an issue, they are slow to give you help. Take your money to Lowe's!!! You will get better customer service at Lowe's. The only reason I didn't go to Lowe's this time was that I had to order the washer and dryer set online because they didn't have the set I wanted in stores. I should have just ordered it instead of dealing with Home Depot who doesn't care to help if you have an issue. They only give you 48 hrs to report an issue. How is that even enough time??? I didn't use it for like a full week. I didn't have time to use it in 48 hrs. Honestly, I had just washed at the laundry mat so I didn't need to use it right away. Well anyways, my dryer kept giving me a D80 code and I googled the code, it said it was the vent. I cleaned the vent thingy and I'm still having the issue. They said they couldn't help me I have to call LG because it's been over 48 hrs. That's a ridiculous time frame for appliances. I won't shop here again. When I spend my money, I expect help from the place I spent my money at. Period!!!! Thanks for Nothing!!!!
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September 2022 by Deb Z.
The staff is so helpful and willing to answer my qyestions. The staff is knowledgeable in their department and products they sell. As a bonus, I love looking through their garden department even if I don't plan on buying plants. it's just nice to walk around after finding the stuff I really need. The reason I didn't give it five stars is because the store can't be messing with your stocking. If they cleaned up their shelves just a little bit I would've given them five stars. But this is Home Depot, not a department store.
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August 2022 by Carlos R.
Today I had a patio door delivered and it was damaged.The delivery company explained that the door was damaged and asked if I wanted it or sent back. I refused the door and had it sent back to the store. I called store #6513 to let them know the situation and that I need the door reordered. John answered the phone and was very short and rude from the beginning. John felt he needed to let me know that I needed to call another location or go in person to purchase another door and have them deliver it after already purchasing it from his location. Personally ,I would have said Mr.Rodriguez we are sorry for the inconvenience let's get that door reordered for you..but John failed at his job miserably!! I asked to speak to a manager and I spoke with Kevin who wasn't much help either. Kevin did not want to have a conversation with me about his employee nor about the issue at hand. Kevin quickly hung up on me and passed me to customer service who refused to give his name. His very words... "I refuse to give you my name" and proceeded to tell me the door will be ordered and i will get a call back of the delivery time and date. I then asked for a number from the corporate to file a complaint and I can honestly say he was not worried one bit. I will be canceling my Anderson window and Coolair AC unit replacement projects with Home depot. i do have one positive outcome through this ordeal and that's Lisa with customer service. Lisa was amazing at handling my complaint and getting the help I needed.Home depot should invest in getting training on customer service for their team members starting at location #6513 in Frisco Tx .. Mr. Rodriguez
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April 2022 by Trinity Nurick n.
poor customer service, helped a lady who wasn't even in line after we had been waiting for 30 minutes
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December 2021 by A HA
Generally good
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August 2021 by Hannah E.
service was horrible. i saw people who didn't know what they were doing not getting the help that they needed, this place is gonna go out of buisness and no one will want to work for you if you continue this mistreatment to customers and employees. do better.
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August 2021 by Leslie L.
The garden center at this location is very impressive. It has a large selection and the store is kept so clean and organized. Highly recommend
