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January 2024 by david co
OK so I came in today January 20, 2024 to get a key fob replace and some wipers they told me it was gonna be like a four hour wait for a key fob and replace my windshield wipers. I told james bohn if he could make me an appointment for next Saturday he just looks at me like I’m stupid and then I’m like can we go ahead and make the appointment instead of him getting on his computer and setting up the schedule, he’s like just call the dealership and then he gives me his business card and apart from that when I pulled up into the service line, nobody came to help me out I had to get off and find somebody
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January 2024 by Tyler Truelove
I took my jeep in for a check engine light. After keeping my vehicle for a full 48 hours just to do the diagnostics, I was finally given the quote to repair. They wanted over $1000 to repair a part that I knew was a $50 part and very easy to access. They also recommended an additional $2500 in services that weren't due yet by mileage. I declined all services and had the necessary repair done for less than half the cost that they quoted. I still had to pay $275 just to read the check engine code. (which included a $5 fee for document storage)
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January 2024 by Darby Ferrer
Visited here today. Daniel helped us locate the truck that fit the mileage, price and the color we were looking for. He drove up two trucks to the front for us to view and test drive. He had all the stats for the trucks. This made the our truck buying process fun and less stressful. Wes helped up with our financing. Also great customer service! He helped us finalize the financing for our truck. We had a great experience today. Thank you!
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December 2023 by Nick B.
Ask for Henry Truong for someone patient and laid back. He is honest and not pushy which is the opposite of a typical salesman.
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December 2023 by Ever Rivas
Becareful with this dealership I dropped off my car to replace the passenger seat switch that moves the seat forward backwards because it fell off and when I got it back after a week of telling me that the new part is coming in the next day when the advisor called me and told me my car is ready it fell off that night again and I checked it and these POS people decided to put tape to hold it together instead of changing it to a new part. And I change the pcv valve that doesn’t even take 30 minutes to do they charged me 1 hour of work. I guess they looked at me like a idiot cause now they want to refund me A LITTLE BIT of my money but now I have to be going back and forth to the dealership to resolve all of this and I work a full time job to be wasting my time on poor service and over charging. Stealing my money.
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November 2023 by Martin C.
BAIT AND SWITCH. FALSE ADVERTISING. Do not take your business here.I came here because of the lease deal. I called the day before, and a hour before coming to the dealership to make sure the deal is still valid. They told me it was. After arriving, the sales person Kyle (who I just spoke to 1 hour before arriving and confirmed the deal is still valid), informs me deal is no longer valid as of 3 hours ago, even though I just called a hour ago to confirm and the deal was still on the front page of the website. The deal is currently still on the front page of the website as I am typing this. Kyle says there is nothing he can do.I called a hour after leaving and asked if the deal is still valid and the sales person said yes. I asked twice to make sure also. I then asked if the deal is valid why is is valid to everyone except for me? Why was it not valid an hour ago? I was then transferred to voicemail.I didn't even get a chance to fill out the application. I have a 740 credit score.STAY AWAY FROM THIS BUSINESS**Update. I spoke to Aaron below, and he states that the salesmen do NOT approve the incentives. He says they say that to get you in the door. Why on earth would they answer the calls and say they can give the deal if they really can't? This is why salesmen have bad reputations.**
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November 2023 by John J.
Just bought a car from this dealership. Two stars only because the salesman was a good person (otherwise would be one star). Once I showed up and showed interest in the car, they added $500 for a key to be made and $1200 for a "chemical treatment ". These both are total scams. The chemical treatment scam has been around forever, the key scam I've not experienced before but obviously now works because of smart technology. I was able to negotiate a deal that worked for me but it's to bad they can't be up front and offer an honest deal.
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November 2023 by Iris Ellis
I wish I could give a rating that’s greater than the 5 stars. I went to this dealership with a clear vision of wanting a DODGE DURANGO R/T PREMIUM. My salesperson, DAVID SIMMS, helped my vision come to reality. David was very patient, kind and very understanding of what i wanted. He made my car buying process quick and easy. No more dreading the car buying process long as you go see DAVID at Frisco Chrysler Dodge Jeep Ram.
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November 2023 by Raquel Fisher
I just purchase my 2023 Jeep Gladiator Freedom Edition! CJ was the best salesguy ever! He read my mind of what I needed he gave me several options which all were the ones I already knew I wanted and needed. It was like he knew my life and knew what I needed . So the deal was done quick ! He went above and beyond getting me taken care of . I recommend asking for CJ for some true caring salesmanship thank you CJ I am definitely enjoying my Freedom in the wind!
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November 2023 by Jill Ritchie
Vincent is my salesman. He sold me a brand new Jeep Grand Cherokee. Zero pressure from him is really what sealed the deal for me! I will definitely come back to Vincent aka Vinny when we are ready to purchase another vehicle. Excellent customer service! Everything was so easy from start to finish.
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October 2023 by Paulina Phommahaxay
After my accident back in April my Wrangler has been brought in multiple times. Hunter and his team ALWAYS identified the problem quickly! Also knew how it was my only method of transportation. But they got it done in a timely manner with a few extra things done to it.Jeep Frisco will always be the place I go to.
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October 2023 by Sierra H.
I've been getting texts for months about a recalled part in my car. The text says I can call OR text for an appointment however they don't respond. I've tried calling and say on hold for 30 min. Not worth the effort here since they can't even respond to a text.
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October 2023 by Judy Allen
By far the BEST dealer experience we have ever had. From our salesman William to our finance guy. Every single person in the dealership was polite and helpful. This is the way buying a vehicle should be.
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October 2023 by Cory W.
I have a 2021 Jeep wrangler 4xe. I love the car but unfortunately have had a few warranty issues. I had a bad experience at Prosper jeep the last time I brought in for warranty. It sat for 7 days before a diagnostic. I only have 1 car and couldn't wait. I called Prosper they said minimum 2 days, Denton said minimum 2 or 3. MCKinney jeep no answer and no returned call. Gavin at Frisco called me back and offered to help the best he could. I explained my scenario and he made a recommendation to best service my vehicle. I can't ask for anything more than that. Thank you. Looking forward to hopefully starting a new dealership relationship. Also the customer service lady also was kind enough to pass my info on. Thank you.Update. I dropped my car off with service manager Hunter Pearce at 7am. He had a shuttle drive me home to Prosper. He set an expectation that he would do his best to get it in for the diagnostic same day. I called Hunter at 3pm. He advised it was on the lift. He called back at 4 pm and said it was repaired. He sent the shuttle to get me. Happily had my car back at 530pm. So grateful for great communication. Courtesy shuttle, and quick turn around. This dealership has earned my business.
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October 2023 by Thomas M.
If you are buying a car from this dealership, beware. Online prices are fraudulent. They claim it is a a glitch. Seems that glitch has been going on a lot. I found the price online, reached out to take a look at the truck. Stopped by, looked at it and liked it. I asked for a price. When I got the price, it was nearly $15,000 more than the online price. Granted, there was sales tax and some reasonable fees. But then there was the $1200 appearance protection package, $500 tint, 3 year CarRX for $1000. Oh, and the price was $6500 more than the advertised price. After asking about it, I was told, "We've been having problems with our online pricing vendor". Uh-huh. Considering all the other people saying the same thing, they are using a bait and switch pricing model. This is illegal. Luckily, they were not far from me, so I didn't lose too much time dealing with them. Instead, I've taken the time to report them to the FTC for their business practices. The form is all of 5 minutes. And while they won't do anything with my specific report, if enough people report them, they can be fined substantially. If you are treated like this by any dealer, search for Federal Trade Commission complaint report form. Dealers like this should be out of business and corporate should be at the forefront of this. They are damaging the brand.
