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November 2024 by Wenyu Lu
The crew is amazing. They wrap everything careful. I already have a neighbor asking for your guys and I strongly recommend to him. Even through the weather is not good, the mover carefully handled everything and put rug on the floor to protect it from mud. Furnitures and electrics are all wrapped with blanket, and not a single stretch. I really appreciate you guys.
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October 2024 by Avery Foy
We had to move last minute and this company was absolutely amazing! They booked us two days out and we had the best movers ever. Sergio and Francisco worked really hard to get us moved and were quick, efficient, and nice. We’ve used many different moving companies and these were the best yet! I would recommend this company and getting Sergio and Francisco!! 10/10
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October 2024 by King
The movers dropped my tv three times from their dolly and my tv will not turn on, they tried to blame me for the damage. Worst movers ever! They are slow on purpose. Every trip from my apartment to the elevator to their vehicle, which is a 3 minute walk took them 15 minutes each trip. He at first had 2 dolly’s then opted to use one, I asked him why, he said there was something wrong with it. My last move from Dallas to Celina tx took them 3.5 hours total last year, while this move from one apartment to the other in the same apartment complex took them 3 HOURS!!!!
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October 2024 by Julia Ethier
Cedrick and Noah were exceptional! Punctual, friendly, and great price!
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September 2024 by Dr. Kenneth Johnson
I recently had the pleasure of working with Cedric and Noah for my move, and I can't say enough good things about their service. From start to finish, their work ethic was absolutely exceptional. They approached every task with professionalism and dedication, ensuring everything was handled with care. What really stood out was how personable they both were. Cedric and Noah took the time to explain every step of the process, letting me know what to expect and how long things would take. This level of communication made the entire experience stress-free and enjoyable. I fully recommend Cedric and Noah for any job, big or small. Their commitment to excellence and customer service is truly second to none. Thanks again, guys!
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August 2024 by Susan Williams
First Step movers sent William and his team of 2 others and they were amazing. They brought All their own equipment, to include truck, packing blankets, dollies, and plastic wrap. The men were thorough and experienced. I could tell they had worked together many times. I never had to prod nor check to see if they were working. None of my furniture was damaged and they cleaned up after removing my packing materials. I only hired them for the things I couldn’t handle myself and I have to say I was very happy with the move. Thank you!
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August 2024 by Johanna Hume
Terrific team! Noah and Cedric were professional, incredibly fast, friendly. We thought we had too much furniture, but they made it all fit like a perfect puzzle. They treated our things with the utmost care. I also needed to schedule the move in a hurry (and then I rescheduled). First Step was a dream to work with. Amazing communication. Super reasonable prices. Would enthusiastically recommend for any length move!
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August 2024 by Michael Raby
Had the folks here load my POD up for me at a reasonable price. Came in and took care of everything for me very quickly. Would recommend.
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August 2024 by Sandra Yansky
Your team did a great job! On-time, professional, courteous, attentive and thorough. We really appreciated that they made the move really easy on us.
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August 2024 by Jennifer Honsaker
My husband and I were more than pleased with our experience with First Step Movers. All 3 of our guys were friendly, efficient and very careful with all of our items. They made our move (which is usually dreaded) a great experience. Grateful we found them! If you have an upcoming move…check them out! You will NOT be disappointed.
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August 2024 by Jen P
Fast, friendly, & great communication. The smoothest experience from the first call to the pickup/delivery. Everyone was great! Definitely using them again in my future move!
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August 2024 by Meredith Hurd
Everything was perfect!! Professional, reliable and friendly! This is my 4th time to use First Step Moving and always awesome!
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August 2024 by Sharon
Unfortunately I did not have a great experience with First Step Moving. They were great with communication until it came down to my issues. The movers scraped up walls and ruined some of my furniture. After letting them know, the owner told me the mover could “come fix it” but how am I to trust for someone that didn’t do their job correctly in the first place come and fix anything? They are movers, not handymen. Nevertheless, the guy never contacted me. To add, the team also took our push broom. My husband saw one of the movers with it sweeping out the truck and the broom was never to be seen again. So disappointed especially because the company had great reviews.
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August 2024 by Yolanda M
I had a great experience with First Step. The move went smooth. Nothing broken everything handle with care. The movers were informative and efficient. Thank you First Step for making my move stress free.
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August 2024 by George
I know that this service does not specialize in moving antique furniture, but the guys that we had assured me that they would be able to move a few antique pieces that we had. Two were damaged very badly and required $700 in repairs. They offered to repair it themselves, but I couldn’t trust them to repair these pieces themselves. I had already trusted them when they said they could move them and look where that got us. They paid us $0.60 per lb to cover the repair, but that only came out to about $130.
The damage was consistent with improper handling. They stored the table on the legs rather than on the top. The ice chest has damage consistent with it falling flat on its face. Placing and securing the pieces properly could have prevented this. If the movers weren’t capable of moving these, they shouldn’t have offered. I would’ve saved money and a lot of stress and damage by just hiring separate movers for the few antiques.
**I also wanted to add that the movers were very dismissive when I brought up the damage to them. They said something to the effect of "They're antiques. They're bound to break." If that was something they really believed, then I wish they wouldn't have been so confident about taking them in the first place.**
**After seeing the business's reply, I have attached a picture of the moving truck from the day of the move.**
