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November 2024 by angel portillo torres
The worst thing is, they don't do their job well, everything is bad, and they still want to charge, the worst place I have ever gone to to repair or change something on my vehicle, I don't recommend it at all.
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November 2024 by Sailesh Kotha
This is the worst firestone ever, even with appointment and being said the tires replacement is gonna take 1 hour to 1 hour 15 minutes, they took the 3 hours and me waiting in the store for the while 3 hours. I’m looking at my car just there and no one is working on it for the whole time.
Never wait at this location, better to drop off and pick up.
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November 2024 by Austin Darzi
Absolutely terrible customer service
And then not to mention, after how bad everything went, Joe Reed, employee that worked on my car, decided to back my car out and take it for a spin around the corner since I was already so upset I watched just exactly what he did with my car and where he went and when he came around the corner between this location and the IHOP next to it he decided to speed my car around the corner so fast I heard my tires squeal
After this, I then told the front man Dominic I absolutely refuse to pay for service and I got the email and phone number for the manager and they will be hearing from you soon
If this employee is not fired, and by this employee, I mean Joe Reid these managers are never gonna stop hearing from me. I am beyond pissed off. If I could give less than one star I would.
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November 2024 by Jaison Harness
The advisor was very courteous and knowledgeable of my vehicle's needs. Thanks.
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November 2024 by siva kolli
Came in for tire rotation with an appointment and they still didn’t get to my car for more than an hour !! Poor time management but the front desk lady did the tire rotation for free!!! Very nice of them!!
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October 2024 by Ismael G
Victor and all his staff very professional,friendly, I will definitely return and recommend to my family and friends great job
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October 2024 by Hadar Greenberg
Fixed our flat tire in no time and were very friendly and attentive
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October 2024 by T Falke
I booked an appointment for service online at 10 AM. I scheduled my entire day around it. I received an email stating they received my request and they would call me if they needed to reschedule it. I showed up 4 hours later at my appointment time. They told me they never got around to processing it and I would have to wait 2 hours before they could see me. This location's ineptitude ruined my schedule for the day, and prevented me from being able to schedule an appointment for service somewhere that could see me that day. Now I have a road trip in the morning with an unserviced vehicle. Completely unprofessional and inept business.
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September 2024 by Michael Irizarry
Service was great
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September 2024 by Krishna Kumar
I haven't got complete detail solution from firestone.
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September 2024 by Mikhail Puchenkin
07-2024 / ? It looks like there is a systematic error in service management, namely: fictitious registration for service and lack of staff. There is a neglect of management of the current situation, which is naturally reflected in the level of assessment by consumers. If you make the first appointment at 7 am, you will be informed that the job of replacing the brake fluid takes 3 hours...
Okay, do it!
But when you return within the specified time, you can see your car untouched. At the same time, all the lifts are busy with other orders!
— I would burn with shame, how can you work like that?! We live in America...
? Change management; the development of negative situations can and should be managed.
09-2024 / Wonderful service, in which the customer waiting area is not thought out. People come here not only to replace the wheels, so it is necessary to increase the comfort of customers (including soft seats and Wi-Fi), especially since there is no safe opportunity to cross the road to supermarkets where you can pass the time.
Another nuance is that there is a big difference between the cost of car maintenance announced in the end and the initial price list.
*I'm a client because I haven't met or don't know another alternative...
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September 2024 by keith linton
Amazing service, fast, and friendly. Dominique is awesome
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September 2024 by Jordan Stone
The people I had the pleasure of interacting with at Firestone North Frisco were kind, efficient and honest. The person who called me with an update on my car was very open, honest and explained everything that was wrong with my brakes to me. He answered all my questions and provided me with explanations as to why they recommended what they did. I felt comfortable and not like I was getting tricked into doing something I didn’t need to. I even received a vehicle inspection report that explained what they saw and included pictures of the problem areas. I felt the most comfortable I’ve felt at an auto shop as someone who doesn’t know much about cars. I would definitely come here again. Thank you!!
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August 2024 by ANA BEATRIZ OLIVERAS
Ulises did a great customer service by resolving my cars issue. He communicated with me all the time and it was done in a timely manner. A
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August 2024 by Mike Craft
Charged my wife $300 for a new battery for a 2018 because 'push button starters are computers and the battery itself hard to get to'. Feels like a complete con job.
