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November 2024 by Nora Friedlander
Highly recommended. Sam is polite and very knowledgeable, he truly went above and beyond. Looking forward to doing business with you again.
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October 2024 by Abaddon Bravo
I bought a phone from this place and after paying for it, the Indian woman who served it refused to give me the receipt, claiming that she would email it to me the next day. I went to ask for the receipt again and she just told me that since the sale had been made the day before she couldn't give it to me and that there was no reason to give it to me under any circumstances. The price of the phone is listed at approximately $375 and she charged me $553. I am supposed to have the right as a consumer to have a receipt for any type of purchase I make. I definitely do not recommend this place if you don't want to be scammed.
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May 2024 by Jassiel Ojeda
Amazing and quick customer service
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February 2024 by Ramón Cerda
I will tell you something about my experience, the lady of Indian origin does bad business, I went to get a phone to pay in payments and the very bad woman left several things that in the end were left to my account with the financial company that financed my phone and I had to pay for all the things
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February 2024 by Cliffton Whitaker
Especially switching from Mint Mobile (which isn’t bad for the price if you don’t use much data). Cricket is on AT&Ts network which works extremely well even the hotspot works really well so well I can watch movies and live video chats with no issues. And you get 150 Gigs of cloud storage with the $60 plan. It’s sad that I’m this excited about it but it’s really that good
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August 2023 by Tim R.
If you're looking for a store with 1) little to no customer service 2) employees who are bored, rude and obviously don't care about your needs, this is the place to go. Singularly one of the worst customer experiences I have ever had. Will never do business with these people. If there were a rating with 0 or minus 3 stars, they would get it from me.
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July 2022 by Isela Martinez
If I could give 0 stars I would - this place scammed my mom and when she went back to get a refund/explanation the manager started yelling at her. She will be contacting corporate.
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July 2022 by Maria Martinez
(Translated by Google) I had a bad experience with the cricket manager because I went to buy an IPhone 11 and since I didn't like the price I told them no and he said ok pay only 315 and well I liked the offer I said I can buy it and the next day I told my daughter that I had bought an IPhone 11 and she told me this is not Iphne 11 they gave you another one and I went. Return it and they didn't return all the money they gave me, they reduced 75 dollars just because I didn't want it, the manager is not a good person, that was my bad experience(Original)Yo tuve una mala experencia con el manager de cricket porque fui a comprar un IPhone 11 y cómo no me gusto el presio les dije que no y me dijo ok paga solamente 315 y pues me gusto la oferta dije yo pue lo compré y al siguiente día le dije a mi hija que había comprado un IPhone 11 y me dijo este no es Iphne 11 te dieron otro y fui. Debolverlo y ya no me regresaron todo el dieron rebajaron 75 dollares nomas porq no lo quise el manager no es buena persona esa fue mi mala experiencia
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May 2022 by Sean Vandersys
We origunally went to the store in Little Elm, however they were closed before their regular hours without explaination. We called the Frisco store to find out why and were told we could go to that store instead. Anusha was who we spoke to and we were greeted by her as she was with another customer. Another customer walked in after we did and forcefully began talking to her as we waited. Anusha answered a few of her questions and then finished assisting the other customer She was with. Then she started to assist us. Anusha answered our questions and we started setting up our new line for our daughter. The customer that butted her way in got frustraded and made a rude comment to her and left. Anusha was so patient and helpful with setting our daughter up with a new line. She also helped us apply for a discount. She was very knowledgeable, friendly, and we would highly recommend visiting her!
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March 2022 by DAVID HUGHES
They tried to sell me phone insurance that I did not want. The sales man signed me up for it and I didn't notice for 4 months. Cost me $132. Not noticing for 4 months is on me for trusting people.I hope his commision was worth it.......... of course he doesn't care bc he got his and Cricket got theirs so they don't care either.Also I suggest that both positive comments were from friends.
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March 2022 by Rosario Diosdado
Anusha , Faraz and AnilKumar are such great team! They are very knowledgeable and patient they are amazing a guiding you throughout the process of opening a new line and transferring from a different network. Definitely recommend this team!
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September 2021 by Fishel Alex
I went to the store yesterday to get a new number for my daughter. Young guy there helped us by offering the best phone within our budget. Also shared ways cricket help their customer savings on bill payments.Ended up with getting a fast phone with frictions of the cost and he helped setting up the phone as well.Great service, cleanest store by far I ever been to any cricket, friendly, great customer service, showed how to use phone features, overall experience was great.After using the service and features of the phone I felt like sharing our visit and which I think they deserve. Keep up the good work Dean.Highly recommended by a happy customer.
