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December 2023 by Juliza V.
I jusy came here maybe 20 minutes ago and had a lady and young looking kid dry the exterior of my car after I got it washed. The lady was making very rude comments in Spanish about my appearance, the only reason I heard her was because of how loud she was talking. I very obviously look Hispanic too so she clearly didn't care that I could understand her or not. Aside from the absolutely terrible service from that woman, she didn't even dry my car off that well. Easy to say I won't be coming back and I'll be telling people I know that use this place to use a better one I know of on Preston road.
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November 2023 by Tyler R.
Great tunnel, great waiting area, coffee and donuts on weekends, Maki is a great salesman and is straight to the point. Tyler runs a great crew. If you come here you might as well get a full service because they seem to be one of the last few places that offer it. Quick and simple.
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November 2023 by Saikiran Sen
Horrible service as you can see This is how Deep cleaning looked like.
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November 2023 by ellis little
I have been going to this place for about 4 years, although being better than most, it's always hit a miss. I came in to have my F250 cleaned and paid for the full service interior and exterior. The interior is a vacuum and wipe down however after I got in my truck it looked like they didn't wipe anything down. My truck stays pretty clean and to someone looking at it it might appear clean, however it's not to me and that's why I still want it done and I paid for it so do it. The gentleman that cleaned it just spent 10 minutes going back on the previous car and I can see why. My truck was not wiped at all. This happens every other time and I typically go back and have it done again but I'm tired of doing that and they act as if I'm nit picking. I tip Everytime and are very cordial Everytime. Im going to go somewhere else from now on. The quality control needs a major overhaul I feel if I can see it they can as well so give me what I pay for. Frustrating and disappointing.
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November 2023 by R J.
The sales guy sold me a $90 car wash for a deep clean detail (wasn't on the list washes to choose from) and this is what the passenger side looks like. They were dealing with a customer who had a flat tire when I got to my car, so I didn't complain. Tipped before I saw the inside of my car, so that's my fault, but I definitely won't be back. Have been a customer at this location for 3.5 years.
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November 2023 by Said EL KABOUS
First time in here, I have been told that they will clean outside well just take this package it will make your car new again (2023 car though).When they were done I found dots from the rain and dust. I asked if they can redo the job they started giving some weird reasons, like how ling did you your car after the rain, has been a week or longer so I was like does really matter, it’s not even the mud it’s just rain drips on dust.Worse carwash service experience I ever had knowing that I asked for a towel so I can do it by myself and they refused to give one.Only one person who was in the entrance gate who brought one and some kind of spry and start cleaning easily but still had all around the car dirty.
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November 2023 by Steve Lanci
Been going here for over 2yrs but will not go back even with the new turf and chairs installed. Waiting for over an hour to have car washed. Paid $40 for interior exterior wash and arrived home disappointed. Rims not cleaned, interior not wiped down exterior not clean. Had to remind staff to wipe down the front of the car before leaving??♂️?. Called Mgr to report issues with no call back.
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November 2023 by ellis l.
So I went in for a full service wash which includes wipe downs and everytine I leave I notice nothing has been touched on my consol. This happens everytime. I've been going here for over 3 years or more and it's always hit or miss. I didn't even bother this time going back because they always seem to act like it's me yet there is dust and junk left in the main console. My truck does stay fairly clean but that doesn't mean they should skimp on doing what I pay for.
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October 2023 by Sal Villalobos
After bad experiences at other car washes lately, I asked the pay attendant if he could assure me I'd get a clean truck. He said he would make certain. I paid for the top of the line wash. The attendant watched and made sure the kid that guides you in did his job on the pre wash. These guys showed they care about a good customer outcome.
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August 2023 by shayda kiani
Service Declining Alert!! I've been using Carmel Carwash on Eldorado location a few times using their detailed work. Until today, people working there have always been very hardworking and courteous.Today, under new "shift manager" named Taylor, things have changed!Today, I received a free $10 Wash when I reloaded my membership card, sounded like a good deal. However, the only bug that was on my windshield was still there when I came out of Wash plus there was a film of thick dust still lined up on the weather strip at the bottom of the windshield. When I asked for something to wipe it off they mentioned that they don't do that any more. I said ok, maybe they can push me through the wash again...as I felt it could have been remedied by washing again...So, I went to the cashier to show the bug and the dust line, where the cashier looked powerless and scared to make a decision calls over this new manager named Taylor.Taylor comes over, then he kept looking away from my truck when I was mentioning my concerns repeating himself a few times, "I can't see anything wrong and what bug??...what dust"??. He had me so upset with his dismissive anger, I never wanted to come back to this place again. I asked for a refund of my $60 add. He says, well we don't want people like you anyway. Omg, I asked, what do you mean people like me as I have lived in this area over 45yrs, I have come to his location of business and the guys used to running the place were polite and valued every customer.Treating folks with respect Taylor DID NOT!! He had absolutely no skin in the game and could care less. I asked if the owners knew how much the service of this location has declined, but he said they don't care and neither does he. I refuse to accept it and that is why I'm leaving this note on Yelp, Google and on their website.Ultimately, I was forced to ask for a refund, which he did, however he kept my membership card which still had $25+. I had to make a U-turn through all that traffic then wait on him to come back again finding the card in his pocket to give back to me. Not once did he apologize for forgetting to give me back my card, but instead still showing his stellar lack of customer service by being disrespectful.Carmel Car Wash Corp., please provide some sensitivity training to Taylor, or you continueto loose your loyal customers.
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August 2023 by Tripp Perry
I had a date this past Friday night, so I took my car here to get it cleaned up and try to make a good impression. After my service was completed, I noticed my car was even dirtier than before I had brought it in. When I brought this to the attention of the manager, he notified me that the building hadn’t had clean running water in at least three months, but assured me that the soap they use is more than enough to compensate for the dirty water. Then, I asked him what he uses to rinse the soap off with, and he just shrugged his shoulders, walked away, and scratched another man’s car for visibly no reason.
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August 2023 by Mauricio Gomez
This car wash has a bad machine, me and a friend pulled up to the car wash in his BRAND NEW car and it scratched the front bumper bad. We noticed this after we left because we detailed it after a couple of hours later. You can clearly tell it was the machine because if he were to park and scratch it on his own, the marks would've ran vertical. No, the marks go horizontal!! They denied it after we confronted them. They really need to check that machine out because this car is brand new, it is garage kept and it hasn't been driven much since my friend works from home!
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August 2023 by Lizbeth Resendiz
Terrible experience they have a bad machine and it damages cars!!!!! They refuse to give good customer services!!! They are not accountable for their mistakes 0 stars for this business stay away and find another car wash because your car can be next
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August 2023 by Prock Rakka
How is it that most car washes allow you to use vacuumes for the cheapest offer. I used the 15 dollar option and still got kicked off that only the 35 dollar get you vacuums. Granted it's their business they can do what they want but sheesh. I recommend checking other need by locations.
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August 2023 by Luis Jimenez
Some of the best car wash places around.Attentive service, well maintained car was equipment, and great vacuums!!!On the other hand, prices have increased substantially on recent times, if not watched carefully they risk pricing them out of the market; similarly, they have eliminated the “pre-wash” brushing of front and rear part of the car. Without this pre-wash, the car wsh equipment is not able to remove completely the dirt from those parts in the car.Again, one of the best car wash places around with some opportunities of improvement.