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March 2024 by Taylor G.
Called to get some help with my phone . The guy transfer me to a women . The whole time they are laughing and joking in the background . Super unprofessional, asked me to repeat myself several time . Well maybe if y'all acted professionally you would be able to hear .
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February 2024 by Ramachandran Iyer
Dont ever visit this store. They promised $500 reward card as an offer and now they say they cannot do anything about it. And asked me to call customer service. Customer service says it is a store offer.. . beware of this store. Its a SCAM.never never again ATT
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January 2024 by Arthur Cisnero
Terrible customer service make sure the store is a corporate one
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January 2024 by Kish Salesforce
Worst customer service ever had in my life . They don’t want sales and lack of knowledge in selling them . Don’t want to do work or help the customers at all. Good in escaping the work.
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January 2024 by Isatou Lamin
We are beyond disappointed with the service we received at this store. The store manager is a racist and extremely condescending. My husband and I went there to trade in our cell phones after switching our service to ATT ( already regretting that decision) whilst there, we decided to buy Apple Watches. This was a total nightmare. We were interested in a certain band color and he dismissed us by insinuating that it’s not a big deal because we can simply go to amazon and buy what we want. What? Like it’s for free! We felt rushed and left the store after buying 2 Apple watches with one ordered to be delivered to our home because it was not available in the store. Unfortunately, when I got home, I realized that the band was too BIG. We went back there on Sunday the 24th to see if we can swap it out for asmaller size and were told toCome back on Tuesday by Dillan, (who was very helpful )when they get their shipment. We also discovered later (via email from ATT) that they had tagged a protection plan on both watches without being told by the store manager during the sale. We went back and were informed that we’d have to pay a restocking fee for the exchange because it’s an inter changeable item. Out of principle, we decided to return the watches.I will never give them my business.
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December 2023 by Isatou L.
We are beyond disappointed with the service we received at this store. The store manager is a racist and extremely condescending. My husband and I went there to trade in our cell phones after switching our service to ATT ( already regretting that decision) whilst there, we decided to buy Apple Watches. This was a total nightmare. We were interested in a certain band color and he dismissed us by insinuating that it's not a big deal because we can simply go to amazon and buy what we want. What? Like it's for free! We felt rushed and left the store after buying 2 Apple watches with one ordered to be delivered to our home because it was not available in the store. Unfortunately, when I got home, I realized that the band was too BIG. We went back there on Sunday the 24th to see if we can swap it out for a smaller size and were told to Come back on Tuesday by Dillan, (who was very helpful )when they get their shipment. We also discovered later (via email from ATT) that they had tagged a protection plan on both watches without being told by the store manager during the sale. We went back and were informed that we'd have to pay a restocking fee for the exchange because it's an inter changeable item. Out of principle, we decided to return the watches. I will never give them my business.
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December 2023 by Laura Wilks
This is my second visit to this particular location, and it's the best ATT store I've ever been to. It's possible this experience changed my mind on switching to T Mobile - for the time being. The manager is on top of it!
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December 2023 by A Johnson
Was previously advised to email corp. I emailed, called, spoke to hr 6x and yet to recieve a call out email back. THIS IS RIDICULOUS! Please advise hope to move forward. Your employee set up a fraud acct on my behalf. A police report and report to the BBB have also been made. I am being charged an additional $180 each month for FRAUD!
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December 2023 by prabhu padala
One of the worst store. They are not even ready to Listen your issue . Right away they are saying we can’t help…
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December 2023 by Monica Minton
One of the worse stores and you will be ripped off the moment you receive your first bill. Don’t trust them, they’re all for commission and you incur a major loss!
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November 2023 by Praveen kumar konathala
Very poor accountability. Worst store I have ever seen. These guys trying to avoid work and not helping customers :(
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November 2023 by nani kal
Very poor accountability. I tried to go pick my phone up before 8 pm. And the store door was already closed.I can see the rep inside just talking and ignore me standing at the door. They did not even have the courtesy to come out and ask what was needed and atleast tell it was actually closed before the closing time for whatever reason.
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October 2023 by Jenn Cooley
Dylan was super helpful and knowledgeable. No wait time. Easy peasy.
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September 2023 by Brionka pride
Listen West helped me completely within 3 minutes we were walking out of the door. West earnwd our business for sure!
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July 2023 by Ashutosh Bhatt
Their store manager Wes is a racist person! If store owner or ATT person who is dealing with store directly can contact for more detail if you really care about your customer! No customer etiquette at all! Trash ATT Authorized Store!
