-
June 2024 by Paul Kielsgard
Never had an issue whatsoever. Always prompt and polite. Nice to have this resource so close to my home. Had $tate Farm before - much more pricey.
-
June 2024 by Rebecca Kintzley
We got our international drivers license here. Easy and efficient staff.
-
May 2024 by Steve Cortes
DO NOT GO WITH AAA!!!! I went to the AAA office in Frisco Texas a few months ago and wanted to pay off the rest of my membership for the year. The representative told me that I'm not able to do that unless I cancel my current membership and restart a brand new one. So I did that, and incidentally lost my tenure, and went ahead and paid for a full year upfront as well as for my in-laws. Later, I found out that the representative failed to tie my membership number to my Insurance policy and it never renewed because of that. I was canceled and was told that if we would have been in a car accident, they would not have covered me, my wife, or my daughter. So I reinstated it immediately to be legal on the road (my daughter was literally driving in that moment of the phone call), but they told me that they would have to charge me for the first 2 months even though they hadn't covered me! I've spoken to many supervisors, including the one in Frisco, and they're refusing to fix the issue. Now they are saying that they would've covered me just to justify stealing my money. They continue to apologize but don't give any kind of resolution. Now I'm trying to cancel, but they want an extra $500+. So I'm kind of stuck right now. As soon as I pay this off, I'm never going back to AAA again. They're legally stealing from me and I'm getting the worst customer service I've ever had. BY the way, I had to click on at least one star to be able to post this but I really wouldn't give them even one!!
-
December 2023 by Abbigail Pace
I went to get my fingerprints done with identogo here. the man at the front desk was clipping his fingernails which is super gross. the woman doing the finger printing made a big deal about not taking people more than 10 minutes late but she was 10 minutes late to my appointment herself and was quite rude. I was there 15 minutes early just sitting there, no other customers were there. also the place smells like mildew in there. would be happy not to go back.
-
December 2023 by Ajay V.
Horrible Notary services.Felt like done intentional.I had couple of recordable documents to be notarized, these were true copies with originals present. AAA staff rejected,but UPS next door was able to do it in a jiffy.Drove 20mins for nothing
-
November 2023 by Julia “Jewels” Jacob
Customer Service is getting worse and worse. I been a customer for more than 5 years and so hard to just renew. Spoke to 5 customer rep and was on hold forever :(
-
September 2023 by Mehrdad Malekzadeh
I want to express my deep satisfaction with the exceptional service provided by Ms. Wendy Holden at the Frisco branch. Her professionalism, knowledge, and attentiveness have elevated my experience with AAA Insurance. Ms. Holden's dedicated assistance and prompt responses have made a significant impact on my decision to continue using your services. She truly exemplifies the high standards of AAA Insurance.
-
August 2023 by Saeid Forootan
I was very worried about my international driving permit but the lady that was working there give me a piece of mind and did my job very fast and gave me my international driving pyramid in 5 minutes.
-
July 2023 by Alex H.
This is a good AAA location, but they are often out of stock of maps that I ask for. Free maps are a big part of why I have been a AAA member for 25+ years, so it's pretty disappointing when maps are so frequently unavailable. Still, the staff is always courteous and helpful.
-
July 2023 by Marcia N
The employee at front desk was anything but welcoming.
-
May 2023 by Divya Kapoor
This has been the most annoying experience. For past two months I have tried to patiently work with them to buy auto, home and umbrella insurance. TWO MONTHS with a lot of excuses. Go elsewhere.
-
April 2023 by Beau Mo
AAA is the most expensive and terrible insurance company I have ever had. You pay membership fees and high premiums for nothing. I have to call 6 to 7 different phone numbers and be kept on hold forever before reaching a customer service who do not have customer service conduct. And when you cancel they charge you for it, as though their high premium charges are not enough. Run, avoid at all cost, there are better insurance companies offering the same coverage for less and for your moneys worth. Don't get fleeced like I did.
-
April 2023 by Isa Mo
AAA is the most expensive and terrible insurance company I have ever had. You pay membership fees and high premiums for nothing. I have to call 6 to 7 different phone numbers and be kept on hold forever before reaching a customer service who do not have customer service conduct. And when you cancel they charge you for it, as though their high premium charges are not enough. Run, avoid at all cost, there are better insurance companies offering the same coverage for less and for your moneys worth. Don't get fleeced like I did.
-
January 2023 by Marceen Woods
Jackie was great! Had lots of options to offer and shared tips for cost saving solutions.
-
August 2022 by LaDonna Cash
Jackie Martin, has been a big help getting us booked for upcoming vacation to Mexico, very patient with me as I had tons of questions and very prompt on answering them quickly, also got us staying at resort we love. Highly recommend using her for all your travel plans.
