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July 2024 by Rachel Henson
There are 5 people working that can only help 2 customers. Verizon is terrible all
Together
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June 2024 by Gregory Bishop
Get there on time with Google. Enough said.
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February 2024 by Scott P
Went in with a technical issue with a phone I bought direct from Samsung. Thought it was going to be a complete pain.Will was very helpful and had everything resolved in under ten minutes. No high pressure sales tactics. Just courteous and efficient help.Thanks for your help!
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February 2024 by Sarah Johnson
Moises was GREAT. He was very helpful with picking out which iPhone 15 I wanted and was able to transfer all of my info to the new phone right then and there. He even put on the screen protector and case on the new iPhone for me too.
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January 2024 by Jacob D
Official store, not a retailer. We confirmed when entering, spoke to a sales rep about an online offer on our account to upgrade to an iPhone 15 with merely a trade-in+taxes and upgrade fee. (We already have an unlimited plan). We were told that the offer was for a different unlimited plan. Which I did look up and confirm, but then a few days later went on the account more thoroughly and found 2 separate offers. 1 for the other unlimited plan and one for the plan we currently have. The sales rep didn’t look at the account for more than 30 seconds. So instead of dealing with them again, I ordered both online for in-store pickup.We ended up with 2 iPhone 15pro instead of iPhone 15, both upgrades for just the taxes and $35 upgrade fees plus sending in the old devices. Our bill has not changed a dime.The rep was trying to get us to pay $415+tax and upgrade fee for each line, or get a new unlimited plan for an extra $20/month. My question to my wife was how is unlimited different.. turns out the new plan included more countries, and more high speed hotspot data, neither would benefit us.
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January 2024 by amy Mills
Upgraded phone, quick transaction, friendly and helpful staff here always!
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December 2023 by matt koolaid
Moises was very kind, patient, and helpful, unlike the Verizon store on fairmont in Pasadena. Left a review there to save others' time and a headache!!
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December 2023 by Angie JT
Julio is the best! After a terrible experience at Xfinity, I found myself at Verizon in need of help and a working cell phone with only about 45 minutes before close. Julio went above-and-beyond and saved the day! He called customer support and stayed with me through the process since they couldn't complete my request solely in store. He is down-to-earth, not pushy with sales and stayed patient with my emotions (9 months pregnant and truly needed a working phone that night after Xfinity service stopped working and no fix available). Thank you Julio for making it happen and giving me the peace of mind and working cell service that I needed with less than an hour to close!
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November 2023 by Dante Tucker
The 5 stars is SOLELY for Julio. After 2 hrs of waiting in the store for a pending order to clear(4.5 hrs total). He was the only one who stepped up and made a call to see if there was an issue, although 3 other reps including the Manager insisted I wait. Turns out there was an issue.
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September 2023 by Oscar Rodriguez
Bad service, the lady who answers does not like to work on everything you ask her, she says to call the service center, at no time did she want to check on the computer if she could solve what was asked of her
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September 2023 by James M.
While Verizon isn't exactly great, it's far better than AT&T! When I got my first cell phone eons (40+) years ago, I signed up with AT&T. I had several issues so I visited one of their stores and was treated so badly that I swore I would never do business with them again and switched to Verizon that same day. Recently, one of my friends needed to visit his AT&T store and, out of curiosity, I joined him inside. Their customer service and attitude has digressed to an even worse level and I walked out while they treated him like dirt. Maybe he will come to realize phone service can be and is better elsewhere...even at Verizon where I've been a loyal customer for 40 years.
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August 2023 by Jason Williams
Very helpful.
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August 2023 by Brandon Bogott
Got a great phone but make sure you check your add-ons and perks before they finish with your final bill of purchase. The salesman will sometimes screw you over and put things on there that you didn’t even ask for it just to increase their compensation for commission whenever you buy the phone do not fall for that trap.
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August 2023 by Dauntless Progression
Christian the manager should not be a manager. He allowed me to tug at the door several times and just looked at me and continued to doodle on his phone. After scanning the QR code on the door I found out it was closed. This Manager should have had a enough customer service training to just tell a customer non verbally from afar we are closed with hand signing. After seeing they were closed I signed no good and he finally said no and I was very disgruntled and felt disrespected, and discriminated against because if I were a Mexican or white customer I’m sure he would have treated me different. THEN I go back into the store today and I just got a replacement Id and all I have is the paper and the female employee tried to help me with my account but he refused to let me add a line to MY BUSINESS ACCOUNT for personal vendetta after I said something to him the previous day about his unprofessional conduct and so his retaliation was denying my access to my account and for that reason I amGoing to be looking for another carrier soon! Employees like that only care about certain people and others they treat like trash and disrespect. That’s not cool and that’s not right. Standing in that sun tugging on the door is hard for me because of my side effects from chemo and radiation but jerks like that don’t know and don’t care cuz of the color of your skin.
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July 2023 by Alan Denny
Customerservicehere is horrible but every Verizon store is like that.
