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October 2024 by John Kelly
My wife and I have been wanting to experience a Sleep Number bed for a while now. After another $1000.00 plus thrown in the trash by buying an expensive mattress guaranteed for 10yrs but doesn't last 10 months, we decided to visit the store in Baybrook Mall (Friendswood, TX). We were approached by Latoya Hopes. After our brief introduction to one another and explaining our frustration with mattresses that don't hold up to their promises, she explained what she was going to do to solve that problem. She introduced us to two different beds and then asked us to choose one in the middle of the two she had chosen. On the first one she showed us a 3-D image of how our bodies penetrated the mattress and where our pressure points were. She then adjusted our numbers where there were no more red images. What a difference it made! We were sold on the first one. However, we were anxious to try the next two. After an enjoyable time of laughing and carrying on as if we had known each other for years, we came to a decision. We purchased the King i8 smart bed. We only had one major problem throughout our time there, but the problem was never with Latoya. It was with the phone calls she was receiving during our visit. The phone rang at least 25 times during our visit, which would have been fine and acceptable if the party on the other end would have ever spoken back after her welcoming speech she always had to say when answering. Not sure if it is the phone system or just rude people, but it was very annoying. She said that it happens every day. I hope management takes heed and tries to fix the problem. My wife decided to write management a long letter before leaving. Anyway, to sum this all up, if ever we are in need of anything from Sleep Number, we will always go back to Latoya. What a beautiful person with an outstanding personality and sense of humor.
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August 2024 by Ana Garza
Had a really good purchasing experience with David, we received our mattress and loved it. Store staff was so nice and helpful ?
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July 2024 by Kelly Kokonis
My experience was great. I guess I didn’t know what to expect but David was wonderful showing us each type bed and it not as overwhelming as when I was on line. He made the experience easy
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November 2023 by Michael, Trisha Weir
Outstanding sales personnel. Excellent and prompt service. A very pleasant experience.
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November 2023 by Joe Bukowski
Overpriced
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November 2023 by Price Hatfield
As expected
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November 2023 by Juanita Robisheaux
Salesman very efficient and helpful.
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July 2023 by Carrie Hatfield
We went in with specifics of what we had in mind and were guided to the better of two deals we had seen, with no pressure, no outlandish upsell attempts, etc. There's a reason we are repeat customers.
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April 2023 by Ashley S.
My husband and I stopped in a half hour before close just hoping to try a couple mattresses. David was so patient and helpful in helping us find the right mattress, starting sleep number, and accessories that were best for us. We ended up keeping him past close but he remained patient and helpful, allowing us the necessary time to find our perfect bed. We can't recommend Sleep Number and David at the Friendswood location enough.
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March 2023 by Leon K.
We purchased Climate Control 360 bed and base today after receiving great customer service from Ali Raza who was extremely knowledgeable, friendly and concerned regarding our individual sleeping needs. The store is professional run and clean. It is conveniently located with ample parking.
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March 2023 by Kathryn P.
David is beyond rude and does not know much. A bunch of I don't know answers, and call the service desk. No can I get you that number and help you through the process. For spending $10k on a mattress you think they would have money to afford good customer service. I've got to buy another bed now for one of the guest rooms. I was really hoping to get a sleep number but with the reception I received at this store. I will order online ONLY if this store gets 0 credit for the sale.
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February 2023 by R J.
Stay away! I purchased a i-10 and it was $11K and it has been the worst bed ever. Not what we expected for the money. Also, I bought a car and my credit score dropped by 20 points and they reduced my credit limit in half which effects your credit score overall. I will never ever buy from this place. Horrible credit practices.
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February 2023 by Mark Kopsie
Salesman was quit experienced to let me know everything about our new bed.
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November 2022 by Texas David
Very helpful
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November 2022 by Stacy Blackmon
Supernice and helpful
