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December 2023 by Brian Bury
Title: Challenging Online Purchase Return Experience⭐️⭐️I recently encountered issues with Kendra Scott's return policy for online purchases picked up in-store. Unlike other retailers, returning items directly to the store isn't allowed. The process involves cumbersome paperwork, packaging, and self-return via UPS. This added complexity makes returns a laborious task, dissuading me from future online purchases with Kendra Scott. Improved return options would greatly enhance the overall customer experience.
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December 2023 by Yolie P (Yolie)
I've gone here a few times, Today I took my niece for her quinceñera gift and everyone was so welcoming and had amazing customer service.Thank you for making her first time in Kendra Scott an amazing experience!! ?
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December 2023 by Julie Hall
I’m a frequent customer of Kendra Scott at retail stores as well as many special events supporting Organizations throughout the Clear Lake, League City, Bay Area communities. This afternoon, 12/1/2023, I went to the Kendra Scott at the Baybrook Mall. I selected several items for Christmas gifts for my daughter, I was treated very rudely by the young lady behind the counter. While other customers were having their purchases, put in jewelry bags and then boxes and wrapped with ribbons and put in a bag to walk away with this young lady decided to put g to he jewelry bags and boxes separate and just throw them in a bag and hand them to me and told me that I could wrap them as gifts myself. Cashier: Miranda R. Obviously needs further training. Very disappointing.
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November 2023 by BRENDA STREETER
I have purchased Kendra Scott for years. I made a birthday purchase this year. The quality has changes significantly! How can a company once great fall so low. If I could return the colorbar item, I surely would. The staff wasn't friendly until I presented earrings no longer available. Realizing I then was aformer loyal client they became nice. I will not return to Kendra Scott. WHAT HAPPENED KENDRA?!!!I'm so disappointed!!!
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August 2023 by Shayla Moisiuc
I like their jewelry but lately it has felt like there isn’t anything new. I like the employees at this location, they are very sweet and don’t follow you around like you are going to steal everything. They are always helpful and caring. Keep up the good work!
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August 2023 by STEVE Rodriguez
I came to Kendra Scott to get a birthday item like I do every year. I also wanted to exchange my old jewelry because it was rusty and one of my earnings were broken and I was hoping to get that replaced too. I never had issues doing that but this time the employee took my jewelry and didn’t speak to me again. I had to go up to the desk and ask for my jewelry. They didn’t replace my jewelry just cleaned it…… thankfully Alexsandra helped me out with my broken earrings since the other employee was avoiding me. Employees look like they only speak to certain people! ! I really felt frowned upon, or looked down upon, and felt very uncomfortable. I have been shopping with Kendra Scott for many years but won’t be going back again and definitely not recommending it to my friends and family. Thank you Alexsandra for helping me with my earnings that are very special for me!
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July 2023 by Charles Teater
Guadalupe and the others were awesome to my wife and I… service on point!
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May 2023 by Anna H, TX
They don't speak to you when you walk in. Just because I may not LOOK like I can buy whatever I want in the store don't mean I can't hunny! Because I sure can and didn't, ppl look like they only speak to certain ppl whom entered! Not a lot of items are displayed
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March 2023 by Binyelum
I personally do not like Kendra jewelry but my family does and the first time I walked in I was not judged despite not looking presentable they gave me the same service and I felt welcomed. Thank you, it opens the doors to me liking Kendra
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March 2023 by Cory
Great staff very friendly and so quick to offer assistance. Knowledgeable on the product on display.
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December 2022 by Matthew E
Got my MIL the earrings she had been wanting. Don't forget to use your birthday discount! Great selection with great prices and quality.
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November 2022 by Paula Phillips
The girls in the store were very dismissive. Not knowledgeable about what was available. I have never had that experience at any of your other stores, very disappointing!!???
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October 2022 by Tiffany Velasquez
The employees are always welcoming and helpfulThe store is always cleanA pleasure to shop here
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October 2022 by Lydia Montes
I went in with the goal to buy a necklace for my friends birthday coming up. As soon as I walked in I was greeted but I was looked up & down & wasn’t helped out or asked if I needed assistance. I was also given dirty looks by the employees. I guess I have to be dressed formally to be taken seriously at this location (I was wearing jeans & a t shirt) regardless if I have money to purchase items. This is not the first time this happens to me at this location. Horrible customer service, very disappointing.
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October 2022 by J D
Lots of smiling faces ready to help you get your Kendra on. Nice selection to peruse, and they also do engraving.
