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December 2023 by Baldwin Chelsia
My girl Erica is A1 and an OG. When people say where are the stylist who offer that old school hair care she's who they are talking about. I'm so glad I found her and I'm so glad jcpenny isn't charging all these extra luxury prices. I'm actually able to go almost weekly and my hair is already growing faster than before! Erica talks plans for my hair and what I should do next and when and explains WHY! That last part yall is so important. I left team natural and went in for a relaxer. Eight weeks have passed and my new growth is substantial. I'm going back tomorrow for my touch up relaxer. My mom is going to. Oh did I mention she's giving me every style I've asked for thus far to sheer perfection? Yeah I'm a super happy customer who also isn't broke from hair care.
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December 2023 by Eric Crum
The salon manager is a little twisted! Making up rules as she goes, also slandering employees as well as making up lies about employees along with incredible theatrics. Suggestion for anyone career minded cosmetologists; do not try to get it here. The manager is completely unprofessional in my opinionThe things she has said and done to employees are something you would expect to see on a documentary of abused employeesI along with others are still shocked at what she’s capable of doing and how she became a managerShe will set out to ruin someone’s career
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October 2023 by Ashley Harris
All the stylists are great and nice!Services: Hairstyling
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July 2023 by Cathy T.
They have about 2 employees who really work. The poor service makes me so angry. And it reflects on the store manager. Once that is taken care of and someone with CS is manager... the ripple effects will happen. No one's happy... which is a sign of what the top is like.
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May 2023 by Mary Washington
Love going to this Salon! It’s a very welcoming atmosphere! Everyone’s so kind and professional! Hibag does an AMAZING job with styling and keeping my daughters hair Healthy! My daughter LOVES going to see her!
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January 2023 by Christy Ang
Maria did an amazi.g job with my hair color.
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December 2022 by erica guajardo
Thank you to John! For making me feel beautiful again with these bangs and layers , here’s a before and after!Services: Hairstyling
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December 2022 by Jame
Ledy is the best. She always does a good job. Highly recommended.Service: Hairstyling
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November 2022 by William K.
Absolutely zero dress selection for anyone under the age of 60+. Seriously surprised by the lack of options there. My wife was bummed out, as she was hoping to find a few options. Instead she felt like she would be buying something for a funeral or her would be 50th birthday. Not only that, the semi under 60 options were bland and incredibly high priced. What I loved about Pennie's in the past were the prices and deals, aside from clearance. Those were very dire here. Also, a ton of the clearance clothing had stains from food on them. Pretty shocking honestly. The only reason for the one star was for the quality of the employees. They deserve five stars.
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September 2022 by MR “Al B”
I was excited to hopefully find a place to start taking my kids for their hair cuts. Did an excellent job on my toddler but when I went back the next day it was not the same experience. I had told the lady at the front desk I would be bringing my son in. After sitting there for over 30 minutes I was told they would be unable to cut my sons hair due to nobody having their clippers with them. They said they didn’t know it was going to be a boys cut and that since it was in my name they didn’t think anything of it but who goes to work without their equipment needed to do said job?! Not it. So here it is the day before school and everywhere is packed full because the appointment I had here was unable to fulfill their job duties. Very disappointed
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July 2022 by LFazia’Trish’ Johnson
Great service I am a regular customer for years for my hair color sand Amelia is wonderful she gives great advice. She is located at the Katy JCP. Where I use to live before moving to clear lake. I do miss her. She has advised me to go lighter I am so happy that I listened and took her advice I am no longer going back to darkjet black hair even though it’s my natural color
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February 2022 by seeta Zapata
On New Years Eve 2020 I had an appointment at the salon for a body wave. I got a phone call that I can be seen earlier. I was very happy. During the hair processing the hair dresser told me that the mall will be closing earlier and they have to remove the rods and let me go. I was forced to leave with an unfinished job. Was charged in full. As of today I’m still trying to correct the damage they have done to my hair. I did returned after the holidays and I was able to get some sort of process to soften my hair. And returned 2 weeks later for a second process. For which I was charged for. As of today my hair is totally distroyed. Is breaking every where and falling out. I will not recommend this salon to anyone.Service: Hair styling
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December 2021 by Emily Trinh
Just pay the extra $20 and don't go here. They'll butcher your hair and you'll have to pay more to get it fixed anyway.Service: Hairstyling
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April 2021 by maria morales
Maria, my stylist is super!
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December 2020 by Denise B.
Spoke with someone at this location over the phone to see if they had something in stock, she said I had to look myself on the website inventory. Asked her to transfer me over to the shoe department for help, said nobody works In the department. I called the JCP in fairmont and she was able to help me and not tell me to look on the website myself :) poor customer service at this location - went to Bay Area Kohl's close by instead and they were able to help, and they price match!!
