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February 2024 by Cheryl Lynn Parker
Horrible customer service at James Avery in Dillards. They sold us a 400.00 bracelet that tarnished in 2 weeks and all they could tell us was to go to the main store. Rude and disrespectful staff. We will think hard about buying James Avery products even though it was the staff that caused the negativity
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September 2023 by Taylor Scott
My sister Birthday she wants everything lol and the associates is not helping just trying make her money
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April 2023 by Mayricia Gasca
it’s a beautiful store with so many things !
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January 2023 by Missy2001
Helpful staff. Good location inside Dillards.
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September 2022 by Edgar Avitia
I oder something online and pay for next day deliver. 165 and nothing was received. What a disappointment I pay for next day delivery I didn't ask for no favor I pay you.you should be held your self accordingly. Bad experience
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January 2022 by Vanessa Ramirez
The manager Gigi I believe her name is was not helpful at all and seemed to have a little attitude.
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December 2021 by Lopez Hernandez
Horrible customer service, very unprofessional, rude, and unorganized. Rather go to the main location.
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December 2021 by Courtney Bustos
I wish I can could give no stars ! I never had an issue with this James Avery and out of no where they want to start having bad service. You have a promotion going on but don’t tell your customers when they do this promotion that it’s going to be a different day. I constantly go there and no matter how busy they are they always put peoples charms right there . Now out of now where they don’t do that? Not only that you give them your information so you can get your bracelet or necklace done and they state they will call you when it’s time to pick up..NOW I HAD TO CALL THEM TO FIND OUT THAT THEY DO NOT CALL CUSTOMERS FOR THEIR ORDERS AND THAT MY ORDER HAS BEEN DONE !!! But I was told Sunday we are going to call you when it is ready! What the heck. Such bad customer service and way to handle things . Need better associates who know their JOB and if you’re going to do a promotion give out the right information so YOU CUSTOMERS can decide if they are going to do it before taking their money. I swear this whole experience has turned me off to James Avery. I’ll never tell anyone to go here .
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October 2021 by M&E GANG
Arianna was so polite and very very nice I just love her good customer service.
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August 2021 by Courtney Brulfer
I wish I can could give no stars ! I never had an issue with this James Avery and out of no where they want to start having bad service. You have a promotion going on but don’t tell your customers when they do this promotion that it’s going to be a different day. I constantly go there and no matter how busy they are they always put peoples charms right there . Now out of now where they don’t do that? Not only that you give them your information so you can get your bracelet or necklace done and they state they will call you when it’s time to pick up..NOW I HAD TO CALL THEM TO FIND OUT THAT THEY DO NOT CALL CUSTOMERS FOR THEIR ORDERS AND THAT MY ORDER HAS BEEN DONE !!! But I was told Sunday we are going to call you when it is ready! What the heck. Such bad customer service and way to handle things . Need better associates who know their JOB and if you’re going to do a promotion give out the right information so YOU CUSTOMERS can decide if they are going to do it before taking their money. I swear this whole experience has turned me off to James Avery. I’ll never tell anyone to go here .
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August 2021 by Kaeee Mc
Customer services was very terrible. I took my bracelet and rings to get cleaned and they lost my items. Then they didn’t have it ready at the time and date they told me. Not to mention that they did a very horrible job of cleaning it because my bracelet and rings are still dirty. This James Avery will never get my money ever again.
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July 2021 by Kathryn Fox Morrison
what can I say? James Avery has been a family tradition. My daughter and I love shopping here for the "perfect" charm. We all have JA Charm bracelets and the memories of each charm are so special. Great staff, great selection. Love this place!
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July 2021 by Kenia Mena
Customer service sucks. They couldn't place my charm when I bought the bracelet. I came separate days after they told me to come back. Both times I came they were complaining they were "low on staff" and I still didn't get my charm put in.
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May 2021 by Michelle StMarie Simmons
Spend all the money you have. But you can't use the restroom. Women are rude in their. ?
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April 2021 by Alma Rosa Gomez
Best place to shop for any occasion
