-
March 2024 by Claudia Luviano
Amazing customer service from Everyone especially Step, Carlos, and the office associate. Steph went above and beyond to accommodate us while we were in visiting from out of state. Steph helped me find the most perfect ring. I cannot thank her enough for ensuring we'd have our rings ready before we returned back home.
-
March 2024 by Katie Cofresi
Carlos and Cocoo helped me custom make a ring and they were seriously so beyond patient and helped so much. 10/10 would recommend them if you need help!
-
January 2024 by Kellie Adams
Associates make you feel like family. Beautiful jewelry.
-
December 2023 by Jackson Wall
Shopping at Helzberg Diamonds at Baybrook Mall is very easy thanks to the excellent staff. Mondo was very helpful, knowledgeable, and friendly.
-
October 2023 by Oscar Alverdin
If I could give this place a 100-star rating I would. They make you feel so welcomed. AJ Luera and Reyna were the best dynamic duo that I've seen. Never felt pressured into buying anything went into the store with the intention of just looking around and getting information. But left with the ring that I know my fiancé will love and cherish.I will definitely be choosing Helzberg Diamonds as my go to place for all my jewelry needs. Not only do you get amazing quality but they're so informative with their products. Making you feel that you're not just getting pushed to make a purchase for their sales. In the past I have gone thru many other top name stores. But did not receive the same attention and care that I received here.I am sure everyone on their team is great but if you can talk to this duo do it. Reyna has an amazing eye for a great piece of jewelry and Aj comes in with all there is to know about the company and the diamond quality. Thank you, guys, again for and unforgettable experience. You have won my business and definitely look forward to our future endeavors.
-
August 2023 by christina harber
I came into the store around 6 o'clock on a Saturday, and was pleasantly greeted by Tori, me and my boyfriend were showed around and she had amazing customer service! We picked out rings, and she told me which ones looks good and which ones even looked better. We came out getting a perfectly beautiful promise ring princess cut white gold!!A great price point as well. Thank you so much Tori you made my day! I will be back.If you go to Helzberg diamonds, make sure to ask for her because she is an excellent saleswoman
-
June 2023 by Herman Gamble
Belinda and Stephanie were amazing in helping us find the perfect engagement/wedding rings. Thank you both for the attention to detail and exquisite taste in jewelry.
-
June 2023 by Marina Keith
Once again Belinda came through for us at Helzberg ! The whole staff is absolutely amazing and helpful. We just got my fiancé wedding band and we are excited! Thank you guys !
-
June 2023 by Rachel Henson
Worked with Sara today. Came in to pick up jewelry and pay a bill. She helped me with clearance section and paying the bill with no problem. I had sworn off this store bc of something with a previous associate! Great customer service, patience and willing to show everything and kind! Honest,One thing I said I think those pearls are pink and wouldn’t match myMoms She agreed didn’t take the sale and wrote my number down to call later 5 stars!
-
June 2023 by Daniella K.
Balinda was so sweet and patient! She offered creative ideas to the type of engagement ring I wanted. Would definitely recommend for anyone looking for help with choosing an engagement ring
-
May 2023 by ANGEL R.
Bought a $6000 wedding ring from here a few years ago.I tried to sell it back to Helzberg, they wouldn’t buy it.went to get it appraised last week and found out my ring is only worth $800.Don’t make the same mistake I did.Do not buy from Helzberg .
-
April 2023 by The Rascal’s Adventures & History Lessons
As a returning customer, I am always enlightened when visiting Helzberg at Baybrook Mall. This is my third purchase at this store. My first purchase was from the store manager Reyna. Working offshore and trying to find that perfect ring over the phone, Reyna went well above and beyond the call of duty. Reyna worked and researched on what I was looking for and what she had and could do for me. I was not disappointed and left the store with a satisfaction of gratitude.Both me and my wife are still smiling almost three years later.Today while getting my wife’s ring inspected, we had a new sales person greet us and before we knew it, we were purchasing a new men’s wedding band for myself. This was by far not on my list of things to do for the year. Luna, as I later found out is the newest member of the staff. She was very knowledgeable and attentive to my needs. I could not help but buy myself this new wedding band. I have nothing but good things to say about the entire staff. They all work very well together, great teamwork! Very professional, knowledgeable and most important, always wearing a smile.Keep up the great work, I will continue coming back and sharing my experiences with anyone looking for jewelry.Captain Robert Swidersky
-
April 2023 by Raquel De Quesada
Belinda and Luna helped me pick out mine and my Fiancés wedding bands and they were an absolute dream to work with!The sweetest pair and I actually ended up loving their suggestions way more than what I had in mind, like true professionals in the art of wedding rings.
-
April 2023 by Lilibeth L.
Do not leave your jewelry with them (Baybrook Mall location in Friendswood, TX). I took in my gold ring for a routine cleaning. When I picked it up, the ring felt a lot lighter and the gold started to lose its luster. I had gotten it appraised before and was certified of its authenticity, but when I had it re-appraised after picking it up from Helzberg, I was told it wasn't the same ring. Protect yourself and don't trust these people with your jewelry.
-
April 2023 by Johannah G.
I had gone in in March look for a new wedding ring. I was told about a jewelry show on April 15th that I could talk to the jeweler, pick my setting & the stones. I set the appointment & went in. I found the perfect setting & the 3 color stones that I wanted. I picked the ring up this morning & I couldn't be more pleased! Thank you A.J.!