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September 2024 by Misty Pena
My partner and I have been going to the Friendswood Baybrook location for about 5 years and the service that we are provided is exceptional. There are two sales guys, AJ and Carlos, that make us feel like we’re not just customers, but family! In the past we used to go to other jewelry places, but after meeting these two and feeling great everytime we visit, whether we’re buying something or just stopping by to say hi, you won’t find us going anywhere else!
Thank you AJ and Carlos for making our visits not just about a sale, but about the relationship.
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September 2024 by Paul C
Customer service is great
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September 2024 by Randi Thomas
HANDS DOWN (pun intended) the best and easiest process for purchasing something so important!
Highly recommend Steph for ALL NEEDS! Very professional and had us SOLD within seconds!
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September 2024 by lillian lara
Stephanie and coco, serenity were amazing and beautiful people!! My husband and I were looking for our wedding bands and we first went to Zales. The lady at Zales was horrible and was not willing to work with us and our budget. We decided to walk to Helzberg Diamonds and right away we were taken care of. Both Stephanie and Coco Chanel were working with us and taking care of our wants and needs. They even helped me with my engagement ring that was not even bought at their store. This was the best experience we could have asked for, especially because we were looking for our wedding rings. Thank you so much ladies!!
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September 2024 by Joshua Mains
Carlos and AJ were a big help picking out my anniversary gift to compliment other products I have purchased. Great job guys your the best.
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August 2024 by Keira Elkins
I had come in to have a necklace fixed. I had one tiny knot that kept rubbing against my neck. I couldn’t get out because it was so little.
Armando offered to help me out, even though I didn’t purchase my necklace there.
He was kind, patient, and understanding. After some time and patience, he was able to get the knot out! I was so relieved because this necklace means a lot to me as it’s from my mom. Thank you Armando for being understanding and sweet, your character will take you far!
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August 2024 by martin delarosa
Carlos Bravo ?
We've been going to this Helzberg for years and I can't say what a great job Carlos Bravo has done for us! I've bought ALL my jewelry here and I am most certainly am NOT DONE lol. We have gone here for our marriage bands to watches and earrings to now shopping for our children's jewelry needs!
Carlos Bravo is simply the best in helping us out!
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August 2024 by Tina Delgado
BRAVO to Carlos Bravo! He’s always there with a smile and willingness to help, even if it’s just something small like a cleaning. Helzberg wouldn’t be Helzberg without him.
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August 2024 by jesse delgado
I went into the store and Carlos bravo immediately greeted me with a friendly smile and made me feel welcome. He continued to give me the best service that I could ask for her was very knowledgeable about his products and was able to help me find the right gift that I was looking for and was able to work with my budget to get get me what i wanted. His attention to detail and kind words and helpfulness will make me a forever customer with helzberg and I hope to have him as a seller again.
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August 2024 by Eric Oliver
We love this store and their employees! They treat us like family and we can always find what we are looking for! They go above & beeverything! time!
The Oliver Family
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August 2024 by Breeanna Rendon
Everyone was so nice and kind and very knowledgeable about every option.
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August 2024 by Amanda Allred
Unfortunately, I am not able to give a full customer experience review as the salespeople were too busy joking around with each other to help my boyfriend and I on a Sunday evening.
I usually give the benefit of the doubt, but it was very obvious they were not just talking while performing other tasks. They were not doing anything. We did come in about 15-20 minutes before closing after helping nearby family prepare for construction at their home. Admittedly, we did not look like we would be spending $8k-$10k on a ring in the next couple of months, but any good salesperson knows to never judge a book by its cover. Even though we came in very close to closing, we only needed my ring size and a general idea of what I liked so my boyfriend could pick something out at a later date.
As we were actively looking at the engagement ring displays, I noticed that although the salespeople had down time, we had not been greeted and they were, in fact, actively looking at us while talking to each other. So we were intentionally being ignored. Upon noticing this, I told my boyfriend and we left.
We went to 2 other jewelry stores in the mall before 6pm and were immediately greeted and helped. We left the mall by 6:05pm to be as respectful of closing time as possible.
Do yourself a favor and make your entire engagement experience enjoyable by visiting other ring stores that care (or pretend to care) about their customers more than the Helzberg associates do.
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August 2024 by maria caviel
Love ,love the quality and the service and the company overall Very professional and attentive to your needs and wants !!
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August 2024 by Gella Jalfi
Lewis is the best! He helped us with all our needs. If you come here go with him! Definitely coming back! & recommending him to everyone I know!
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July 2024 by Diana Diaz
Great service by Mando. Very attempt he right away took me in and was very friendly and attempting. Was patient with my kids and even helped me with upgrading my ring. Wonderful customer service
