Furniture Stores in Friendswood, TX

“We came in today and Eric Jenkins immediately helped us. He was kind, courteous, and knowledgeable. He answered all of our questions and did not hover. We appreciate everything! Wonderful service!”

“John is my absolute favorite when it comes to sales products he knows everything. I have four love sack, blankets the foot sack now I’m working my way to the super sack and wombat charcoal. I have two autistic children, age 3 and five and when I tell you they love it, they sleep longer they go by themselves in the room to just relax, so love sack does give me a mental break by occupying my children giving them peace and comfort”

“If you are in the market for furniture and considering another store, do yourself a favor stop looking now. The customer service and quality here can’t really be beat in my opinion. They are on parr with much more expensive retailers and would venture to say they exceed them without the diminishing returns. We have purchased from plenty of other big box stores in the past and Arhuas blew them away. The entire process and staff have been awesome apart from having to wait a while to receive our furniture but was very standard during the pandemic.

We recently had an issue with our protection plan not initially being applied correctly and the team at Baybrook went above and beyond to rectify the issue immediately. Both the regional manager Christopher Mendyka and store manager Sutton Lindsey were super stars in making it right. They went outside of a normal response of deflecting the issue on the customer and offered solutions which is a rarity in today’s world when it comes to customer service.

I whole heartedly recommend shopping here without hesitation and want to say thanks to that entire team.”

“Shamim was very helpful and allowed me to take my sweet time deciding on the furniture I wanted to get. She didn’t pressure me at all. Appreciate the great customer service!”

“Fantastic experience! We really wanted to be able to sit on couches and bring fabrics home to look at in our space. Our consultant was so great- twice she drove a long distance to pick up our samples! We couldn't be happier with the service we received, and our new couch!”

“Shana King was very helpful in assisting us to select the color of our kitchen table that would best complement our kitchen. She also helped us select a fabric for the dining room chairs that would hold up better to spills and stains. She was great and we did not feel any pressure!”

“My wife and I have been wanting to experience a Sleep Number bed for a while now. After another $1000.00 plus thrown in the trash by buying an expensive mattress guaranteed for 10yrs but doesn't last 10 months, we decided to visit the store in Baybrook Mall (Friendswood, TX). We were approached by Latoya Hopes. After our brief introduction to one another and explaining our frustration with mattresses that don't hold up to their promises, she explained what she was going to do to solve that problem. She introduced us to two different beds and then asked us to choose one in the middle of the two she had chosen. On the first one she showed us a 3-D image of how our bodies penetrated the mattress and where our pressure points were. She then adjusted our numbers where there were no more red images. What a difference it made! We were sold on the first one. However, we were anxious to try the next two. After an enjoyable time of laughing and carrying on as if we had known each other for years, we came to a decision. We purchased the King i8 smart bed. We only had one major problem throughout our time there, but the problem was never with Latoya. It was with the phone calls she was receiving during our visit. The phone rang at least 25 times during our visit, which would have been fine and acceptable if the party on the other end would have ever spoken back after her welcoming speech she always had to say when answering. Not sure if it is the phone system or just rude people, but it was very annoying. She said that it happens every day. I hope management takes heed and tries to fix the problem. My wife decided to write management a long letter before leaving. Anyway, to sum this all up, if ever we are in need of anything from Sleep Number, we will always go back to Latoya. What a beautiful person with an outstanding personality and sense of humor.”

“Walked in thinking I wouldn’t find what I was looking for. Paul met me at the door and greeted me and just let me wander about without pushing me for a purchase. Fell in LOVE with a modular couch and a super beautiful wooden bed frame. Walked over to Paul, made my purchases and scheduled my deliveries. The prices were very fair and I must say the quality seems very good. Paul was fantastic and quick. The entire experience was relaxed and I felt ZERO pressure. Thank you Paul!”