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October 2024 by Ruby D
Great employees. Very helpful and friendly. Installed my watch battery very quickly. I highly recommend this store.
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October 2024 by Thao Nguyen
So expensive battery change for FOSSIL battery $21 ??
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June 2024 by Kenneth Warner
You have to order a charger if you need a replacement, newer generations don't have access to all of your apps and biometrics don't always register so not a good watch for working out. I've been a Fossil owner for a while but will not buy another Fossil.
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April 2024 by Karla Sanchez
I believe the employees here really missed the question "going above and beyond for a customer" during their interview. Went to get a refund for a christmas gift I received. First time, they told me manager was out on vacation and I needed a receipt to refund. Second time which was today, the guy working the floor said he would ask the manager to see if a refund was possible because it had been more than 90 days. Date of Purchase was 12/22/2023, making it less than the 90 days. Associate came back to say they were unable to refund. How was it possible that not only one employee but the manager too (believe his name was Ian) were unable to take the time to make a simple calculation. Instead, I had to return to the store after I, myself, read the clause on the receipt stating I was to get a full refund if purchase within 90 days and unopened merchandise. Complete frustrated because I had to return to that specific store not one time or two, but three in order to resolve this. Not to mention that the first floor associate who I first interacted with did not have the best attitude either making it an even more uncomfortable situation. Overall, they should take the time to carefully evaluate each situation as inconveniences like these could be avoided.
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March 2024 by Oscar Sanchez
There is no variety
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January 2024 by Vikki Elmore
Do NOT buy their watches! Pure junk, "traded" in an older watch for a new "smart" watch....STUPIDEST thing ever...battery doesn't even last a day, I would have to pay to ship a product still under warranty on my dime and it's just over 3 months old! PURE TRASH! The people working there...well...they work there, absolutely no help except to say it's because it's not set up properly!?!
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November 2023 by Chris Frederick
Super helpful staff
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November 2023 by Guadalupe Moran
There is not much variety... very good service. Kind. But little product.
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November 2023 by C A (Jellie&Me)
Stopped by to get my smartwatch watch battery replaced, Ondre was quick and extremely friendly. I was looking at the purses and we carried on a conversation about purses and somehow I mentioned my bad habits are purses and perfume - we then started talking about all these fragrances. He has by far the best customer service I’ve ever experienced. I had explained I was going to use Klarna to purchase a purse but wanted to see in person - he began to assist me with logging on to my account so I could purchase in the store and make payments (I hate dropping big amounts at one time). We couldn’t get my acct to go through BUT because of his friendliness and awesome attitude - I said oh what the heck and purchased the Jolie Baguette black purse! I can easily walk away BUT Ondre was so helpful, friendly, very patient and just made my day with the small conversation we had - it made me want the purse more. I wish everywhere I went there was an Ondre there.
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November 2023 by Sehra Woods
Shoutout to Andre! Absolutely the best customer service I’ve had in the entire mall and Fossil. Really great employee that loves his job.
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August 2023 by Santana W.
I had a great in store experience with Andre! I went in on two occasions to look at a particular bag and on my second visit I bought the bag. He was very kind and helpful and has a great personality. Thank you Andre! It's been a long time since I've had such great customer service in any store!
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July 2023 by Luis Ochoa
Andres Washington was super nice over the phone and answered my questions i had , Great sense of humor , Thank you for being kind Andres you are the reason i will shop at fossil Baybrook
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July 2023 by Amy Herrera
Came in with my grandfather to get his battery changed on 2 of his watches. Andre was very attentive, kind and quick with his service! Will definitely be coming back for future services!
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June 2023 by Josue Toledo
Very professional, welcoming, and courteous staff. Jason assisted me with a battery replacement service for my fossil watch, took less than 5 minutes. Store didn't seem too busy, but even if it were, I'm positive the customer service would not have been compromised a bit. Thank you all & God bless you!!
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March 2023 by Ben D.
what a lovely place filled with lovely customer service. Brought in my old watch from 1978 and they put in a new battery and everything! I actually met my wife at a fossil store just like this one. It always reminds me of her when i go in. Makes you feel right at home.
