DICK'S Sporting Goods in WEBSTER is a premier destination for sports enthusiasts, offering a wide range of equipment, apparel, and accessories. The knowledgeable staff and service teams are dedicated to helping customers find the perfect gear, whether it's baseball gloves, bicycles, golf clubs, or fishing equipment. The store boasts an impressive selection of top-brand footwear, workout clothes, sports equipment, camping gear, bikes, kayaks, and exercise machines. Customers praise the store's well-stocked inventory and updated displays, making it easy to find what they need. The rock-climbing wall and batting cages provide fun and engaging activities for the whole family. While the prices may be higher than some competitors, the store's commitment to customer service is evident in the interactions with the staff. One customer had a particularly positive experience with a young, patient employee who went above and beyond to assist their autistic son, who was initially hesitant to try the rock-climbing wall. The employee's encouragement and understanding made a lasting impression, showcasing the store's dedication to creating a welcoming environment for all. However, not all customer experiences were as positive, with some reporting interactions with rude employees in the shoe department and at the cash register. These instances serve as a reminder that the store's commitment to excellence can be inconsistent at times. Overall, DICK'S Sporting Goods in WEBSTER remains a popular destination for sports enthusiasts, offering a vast selection of high-quality products and generally positive customer service, with a few exceptions.
Ana was the nicest and sweetest person I have ever met. She helped us get signed up for rock climbing for free.
December 2023
I like their selection of tennis shoes. They have knowledgeable employees and fair prices. Only 4 stars because they walked away from hunters.
October 2023
Updated displays are very nice and the store is well stocked. On the other hand, I interacted with 3 employees and 2 of them were very rude. The gentleman in the shoe department and the lady at the cash register convinced us to spend our money elsewhere.
