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August 2024 by Diana Enriquez
Shana King was very helpful in assisting us to select the color of our kitchen table that would best complement our kitchen. She also helped us select a fabric for the dining room chairs that would hold up better to spills and stains. She was great and we did not feel any pressure!
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August 2024 by Debbie Phillips
I had a great experience with Gillian at Bassett Furniture. She listened to what my vision was, and put together my dream living room. She followed through with everything and has quite the eye for design. Highly recommend her!
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August 2024 by CRK
Gillian has been wonderful helping to put together my inspiration for our family room. She has been so patient working on the balance, style and fabric. Can't wait for everything to arrive.
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July 2024 by Marcy Young
Jami listened to what I wanted for a living room couch and chair. She found the right fabric and color for both pieces.
Thank you Jami!
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July 2024 by Robin L Lewis
We worked with Gillian and really enjoyed the experience. She listened to our wants and needs and explained all the possibilities for our space. She spent time with us and time drawing up possibilities for us. I highly recommend design time with Gillian at Baybrook Bassett Furniture.
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June 2024 by scottbier
Our shopping experience was great! Jami Holland was pleasant to work with. She listened to our needs and went the extra mile to help us with our living room design. We are very pleased!
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June 2024 by Jaclyn C.
The new Baybrook Bassett is an amazing store with so many furniture options. Make sure you ask for Gillian- a store associate as she was very helpful with our couch selection. Customer service is hard to find these days and she went above and beyond. Bassett is a must for the best furniture selection in the Bay Area.
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June 2024 by R Kelley
Bassett furniture sets the standard for quality and customer service. We have furnished and decorated our home with the expert help of Jami. She is, by far, a superb sales/design consultant. She’ll help you think outside the box…and help you stay in it. She has a knack for picking up the style of her customers and can immediately show you new items that may pique your interest. I absolutely recommend Bassett and Jami.
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June 2024 by b p
Enjoyed working with Shana. Extremely helpful in selecting fabrics. Delivery was as expected. Delivery guys were patient with me while I tried variations of sectional. Highly recommend.
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June 2024 by Dianne Noack
Horrible service from Renata. She sold me a sofa. I asked to buy the fabric protector. She told me it came with it. Anything that touches the sofa leaves a stain. I called the store. She said I turned down the fabric warranty. No fabric warranty was offered and I even asked for one. Renata told me to spot clean with cold water. This made the stains worse. The sofa is 5 months old and I have wasted $5k because Bassett will not do anything to assist. I have reached out to customer service and no response.
This Beckham sofa is getting worse as the days go on. They just need to pick it up and give me my money back. Defective fabric.
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June 2024 by Shayla Jackson
From the moment I walked into Bassett I knew this was the place I would find my furniture! Gillian was super helpful in helping me find a set that matched my taste and even helped me measure to make sure it would fit. She let us move furniture around to see the look even! I cannot recommend Bassett more! Such a great experience. And our new furniture looks absolutely amazing and the quality is unmatched! I went to almost every major furniture place and after coming here I knew this was the place!
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June 2024 by Tyler Parrish
Great customer service experience from beginning to end. Jami helped us compare multiple options for sofas in our living room.
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June 2024 by Sharon Tirpak
I recently went into the Basset store in Friendswood seeking a new sofa and loveseat. Jami was a great help! She took the time to go over my floor design to ensure I get the right sizes and helped me though the different styles and fabrics. Can't wait until I get my new furniture!
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May 2024 by Suz B
Jamie was wonderful!! Loved my shopping experience with her!! She was so helpful & attentive to meet my needs. Also love my Davenport sectional!! It’s simply gorgeous!
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May 2024 by Cynthia Broussard
We have done business with Bassett before and always had amazing help every time we entered the store. Gillian Was amazing from the time I first looked at the dining room table to the purchase. I highly recommend working with her and can’t wait to do some more things once I get my new dining room table. The good thing about Bassett is they stand behind their product? She was knowledgeable, patient and gave updates as needed but no pressure!
