-
September 2024 by Derrick Hicks
Nice place
-
May 2024 by Tim Brown
Great customer service. Design consultant Kim S. was FANTASTIC!! Highly recommend Kim for all your projects.
-
May 2024 by Gabriel Garcia
If you are in the market for furniture and considering another store, do yourself a favor stop looking now. The customer service and quality here can’t really be beat in my opinion. They are on parr with much more expensive retailers and would venture to say they exceed them without the diminishing returns. We have purchased from plenty of other big box stores in the past and Arhuas blew them away. The entire process and staff have been awesome apart from having to wait a while to receive our furniture but was very standard during the pandemic.
We recently had an issue with our protection plan not initially being applied correctly and the team at Baybrook went above and beyond to rectify the issue immediately. Both the regional manager Christopher Mendyka and store manager Sutton Lindsey were super stars in making it right. They went outside of a normal response of deflecting the issue on the customer and offered solutions which is a rarity in today’s world when it comes to customer service.
I whole heartedly recommend shopping here without hesitation and want to say thanks to that entire team.
-
October 2023 by mike unruh
Nice stuff but a bit pricey
-
July 2023 by Camila Foerster
Hello ! My English is not the best but I must deeply thank It's Kim Sahib, she helped me throughout the purchase process with my doubts, photos and understood my English perfectly. Very grateful to her and Arhaus, definitely a very good place to buy ?
-
April 2023 by Mike Fraze
Great style / anchor pieces to build your look. $$
-
February 2023 by N. Grant
Great furniture, excellent quality. I purchased my settee from here and I love it!
-
August 2022 by Christina Guarin
If I could give a 0, I would. I placed an order for a dining room table back in March and was told it was 12 weeks out. I called in April and was told the delivery was early June. July I called back and was told delivery was Early august. August 10, I called and was told Early September. Today is August 13th and I get an email from them saying they have many dining tables “In-stock”. My table is listed, so I called the store and asked why am I waiting til September if it’s in stock? The manager at Baybrook Mall, Sutton said, “In-stock doesn’t mean we have it available. If you look online the website shows it is 12 weeks out”. I ordered it in March! So, I asked for her manager’s number OR the number for corporate. “Oh, we’re not allowed to give that number out,” she said. Instead she offered to have her regional manager Chris Mendyka call me back. We’ll see when that happens ?
-
June 2022 by Willie329 Esparza
Very nice service. Pricey but yummy pay for what you get ?
-
June 2022 by Margie G.
The prettiest furniture and well made. Worth the money. Sales people at Baybrook the best . Clean and well designed
-
January 2022 by Shirley Spencer
I spent over 30k in furniture at the Baybrook location and one year later issues have yet to be resolved. You can’t get help under worry free warranty, concierge or store level ! I will NEVER shop here again and will gladly drive to Restoration Hardware from now on!
-
November 2021 by Andrew Vossler
The ladies that work here are extremely nice & helpful. I've never had any issues picking up furniture at this store! Very high quality furniture sold here.
-
October 2021 by Rosalie Dominguez
Simply gorgeous!!
-
October 2021 by Maline Johnney
I have purchased a couch and chair with Arhaus. Great quality. Also have rugs, vases and other decor. They have never disappointed me and all their items are unique. Friends always complement as to how nice and unique they are.
-
September 2021 by Laurie Kimmel Lambert
Gorgeous stuff! LOVE this table!
