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“I just wanted to get some vacation cash. I didn't know my debit card pin so the drive thru ATM didn't help. I parked near the front door and was through the line and on my way in just a few minutes.”
“Great help, fantastic credit union ! Marlena referred me this savings and checking 5 weeks ago. I should have came sooner.Veronica went above my expectations on assting me with my account and sat me down with Tamekia to take care of other needs.great experience ?”
“Ronda DeLosSantos was a heaven sent angel who helped me open a checking account. I banked with another bank for 13 years and needed a change because I wasn’t feeling the energy, they seem to have lost the small town hospitality. However the First State Bank in Clute has helped restore my faith in humanity. They are the kindest bank I’ve ever been to and very helpful. I’ll be back for a savings account. :)”
“The customer service here from each individual has always been great.Ashley helped me open my accounts, with personal loans, and Mobile banking issues during the switch from BBVA to PNC.I think it stinks PNC won’t let them have their framed photos of their family any more. No more personal items boo. I liked the home town feel it gave during my visit to conduct business.”
“Kim, helped me set up am account today, so easy, she was so polite. And understanding of my current situation. Heard many good things and now I'm glad to be here too.”
“People are nice and friendly when I interfaced with them. My only complaints are bad hours, when you teach its hard to get there by 5pm, and no mobile deposit. All banks I've had in the past had mobile deposit for checks so their system is ancient and not up to date.”
“I had a great experience. Melissa was very kind and made sure I had the plan that I wanted. I see if few bad views, but I could not have a better experience at a bank.”
“Tellers were not overly friendly. Not negative just not as friendly welcoming and inviting as so many other Wells Fargos. Just not the atmosphere I guess I'm accustomed to at so many others”
“I received the best customer service from TDECU Insurance Representative Hillary Reynolds. She actually took the time to go over my insurance and check the difference in coverage. She allowed me to review and ask questions. I have been a member for over 30 years and this is the exact reason why I will remain a member. It may not be all great all the time, but this is my favorite CU. Hillary gets the TDECU Insurance MVP award for the year. Thanks again!”
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“Lisa Arauz, is the best personal banker ever, never too busy to answer a question or find out an answer, very cheerful! This over-due review is for years of great service. THANK YOU LISA!!!”