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May 2024 by Rudy C
Never bought anything here and never will based on the many negative consistent reviews of poor customer service, price gouging, racial profiling and no return policy. It's a tourist trap store not taking care of the locals as well as the mostly white tourist.
The owner should be aware of these reviews and the issues are allowed to continue. That should speak volumes as to the kind of store this is and the customers they cater too.
Fyi Lucchese store gives 15% veterans discount go there instead.
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April 2024 by Lexi Caquelin
We had a great experience here! Our family purchased multiple hats, and we came back the next day for boots. Robert and his team (shoutout to JJ and Dylan!) were excellent.
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March 2024 by Ashley K.
I walked in with a hat I wanted shaped, didn't purchase it from this establishment, had every intention on paying for the service...the gentleman who worked there said they wouldn't do it unless we purchased the hat there. So we left and went directly across the street to Allen's boots and they did it for free, but we tipped him!
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March 2024 by Chelsie Arvizu
Popped in to find the hubby a last min hat during our house hunting. The February heat wave drove quite the need for a cowboy hat to help the back of the neck and boy did they deliver. We were in and out the door within 10 minutes and look forward to coming back!
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February 2024 by Bailey S.
Horrible service. The people who work here/run the place are extremely rude and I will never go back.
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January 2024 by Rachel Schramm
Many negative reviews on this place but we had the complete opposite experience. Sales guy was super helpful and friendly. Found my husband a great pair of boots and even gave us a discount since it was our anniversary. Would definitely look for boots here again.
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December 2023 by Michael W.
This town is growing to much and the prices reflect that clearly and the owner was a dick even tho I've been buying there since I was a little kid
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December 2023 by Robert Waight
Customers are part of the family culture in the store.
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November 2023 by Madison Braly
I wish I could leave 0 stars. I tried on a pair of lucchese boots and asked the sales associate for the price and he and his co worker told me $799. I went to the register and was told $1000 for the exact same boots.
The owner told me "the price just went up" between me asking the sales associate and my walk to the register. $200 more for the same exact boots within 3 minutes of each other.
The manager then told me and my 5 friends to "never come back" to his store when we questioned the price increase.
I will NEVER return and will never recommend this store. They are greedy and money hungry crooks. Sad because genuinely wanted their product.
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November 2023 by Jennifer Hewitt
10/10 customer service. Family owned
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November 2023 by Madison B.
I wish I could leave 0 stars. I tried on a pair of lucchese boots and asked the sales associate for the price and he and his co worker told me $799. I went to the register and was quoted $1000 for the exact same boots. The manager told me "the price just went up" between me asking the sales associate and my walk to the register. $200 more for the same exact boots within 3 minutes of each other. The manager then told me and my 5 friends to "never come back" to his store when we questioned the price increase. I will NEVER return and will never recommend this store. They are greedy and money hungry crooks. Sad because genuinely wanted their product.
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November 2023 by Marguerita R.
I bought boots from this place and I only wore them once and was in pain the whole night. I reached out to the manager and he had me reach out to the owner. In my email I asked him to call but he didn't, he emailed. I asked if I could exchange them for the same pair and he said no. Not bring them in and let's see what we can do but no the boots are mine. Wow! Poor management and customer service!! He was willing to stretch them out but that's not what they need. DO NOT BUY BOOTS FROM THIS PLACE! They're less than a 4 star rating for a reason!!
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October 2023 by Emily Garza
Had a really disappointing experience here. Went in with my husband to hopefully add a pair of boots to his collection. We barely made it through the door before one of the employees started following us and standing over us everywhere we went throughout the entire store, obviously watching us. I've never experienced anything so blatant in my life. We decided to take our business elsewhere and won't be returning to support this company that employs people with such a blatant racial bent!
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October 2023 by Elizabeth Vega!
Out of all the people there, we were the only ones followed around the store? Why? Because we were speaking Spanish? Because my partner is a person of color with darker skin and not like the other white people that were shopping there? How incredibly rude and demeaning. We were excited to buy a hat for my partner but after being followed around unnecessarily, you can best believe we’re taking our business elsewhere.
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October 2023 by James Thompson
Great variety of hats to select from . If you’re looking for small sizes, it’s a hit or miss, the shop is more than willing to order what ever you need . Quality of hats are awesome. I will buy from them again !