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October 2024 by Brandon von Netzer
The girl named Ella makes the best hats!
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September 2024 by Emily Williams
We had the absolute best time at Felt for my friend’s bachelorette party! Both Ella and one of the owners, Kelsey, were incredibly welcoming and kind. They went above and beyond for our group and made the experience so enjoyable! We each got a hat made and they turned out so cute, plus the hat quality is great. A place like Felt is a testament to small town hospitality and charm! Such a cute shop & I can’t wait to come back next time I’m in Fredericksburg :)
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August 2024 by Anna Pooya
I really wanted to like this place but had a very disappointing experience. I made 3 appointments well in advance for my 3 year olds birthday (he loves hats). Instructed on the website to have one appointment per person, 30 min appointment slots so we had 1.5 hrs booked total. (Myself, my husband, and my 3 yr old). When we walked in, there was a large group of girls picking out their stuff and getting help from the staff (Bach party or bday party). They were helping them design their hats, with patch placement, etc. I know for a fact they didn’t have appointments. An employee on the side with the felt hats alerted the employee helping those girls that we arrived and were her appointment and then from there we were almost completely ignored. We stood for a couple minutes waiting and then the employees just told us to jump in where we could to pick out stuff. Except this group who had no appointment were taking over the entire area and instead of the employees helping, I had to ask them to move out of the way when they were finished so we could look. I had 2 small children with me and my husband had to take them out because there were too many people and they were getting fussy. No one explained the process to us, no one cared that we actually had an appointment, no one helped us pick out our patches and accessories, no one cared in the least bit to ask even what brought us in or else they would have known it was my little boys birthday. People lined up behind us so we felt rushed and my husband and kid picked one patch each so he could take the kids outside and I stayed and checked out. They made one girl in the group in front of us wait to iron on her patches because we had the appointment time, but it was a very disappointing experience to say the least. Maybe my expectations were too high, but with all the hype this place seemed to get online and having an actual appointment system - I expected a more personalized experience. My son’s patch started coming up in the corner and the girls were nice when we went back to fix it the next day, but now a patch on my hat is almost halfway off. Definitely not worth making an appointment and not worth the money we spent.
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August 2024 by Emma MacInnes
This was such a fun experience! Kayla was so helpful and has such a good vision! She really helped guide me through my design- I LOVED all of the suggestions she made! I’m so happy with my final design and can’t wait to come back another time!
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August 2024 by Lauren Tatum
The ladies at Felt Boutique are SO sweet & helpful! Here are a few hats that were made on our trip to Fredericksburg!
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June 2024 by Oneida Ortega
Had so much fun creating my trucker hat! Ella was so nice and helpful! Definitely coming back again ?
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February 2024 by Sarah Mendonca
I got my first hat made here with Veronica and she was so sweet, funny and patient with me especially being so indecisive! I appreciated her feedback when I asked her opinion. My friends and I felt very welcomed by whole staff! Thank you ladies ?
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February 2024 by Martin Ramirez
This shop and it's employees were simply amazing. They helped my girlfriend make the hat of her dreams. Prices are very reasonable for what you get. The ladies working on personalizing your hats help you all the way through, changing and perfecting what you want exactly on your hat.We will definitely be back in the near future for more. Veronica was the our hat designer and she was the most patient and respectful employee. Recommend for anyone that wants a beautiful hat.
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February 2024 by Carson Fitzmorris
My best friend and I had an amazing experience at Felt Boutique this afternoon! Highly recommend stopping in to build a custom hat the next time you visit Fredericksburg. The ladies are so sweet and creative. We can’t wait to come back again.
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February 2024 by Courtney Sayen
I love this boutique! Always a go-to when I’m in town. The girls there are SO nice. The new trucker hat bar is my favorite! So many fun options of one of a kind hats. Thank you to Angela for helping make the perfect hat!
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February 2024 by Augustine Rodriguez
I went in for a custom hats to give as gifts for some women sponsors i had for my upcoming award show. I had about 10 women thrilled about coming to Texas for the first time and i heard this was “THE PLACE” to come. Wow was in for a surprise Kaley i believe was her name was of no help. I didn’t mention what i was there for as a customer we should all be valued. I was taken back by the lack of customer service or even common courtesy this place had. Beautiful store and hats .. terrible staff. Get it together cuz beauty is easy to find but respect is clearly harder.
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February 2024 by Rickvee Lopez
The lack of attention and disrespectful behavior towards our race is unacceptable. It's important for businesses to treat all customers with respect and ensure a positive experience for everyone.I recently visited Flat boutique in Fredericksburg, TXand unfortunately had the most frustrating experience.This would be my second attempt on trying to give business to this small business. And to be honest this was the last.The service was not up to par and left a lot to be desired. I would recommend looking elsewhere for a better experience in the area. Hopefully with this review this will open eyes on what customer service and just genuinely hospitality looks like these days.
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February 2024 by YM
You can customize your hat super cute while enjoying a beer!
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January 2024 by Claire Smith
Love this boutique! Kayla helped design a beautiful custom hat for me. Service is fantastic and selection of clothes and accessories is awesome. A must stop on every visit to Fredericksburg!
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January 2024 by Madison Greene
Had a wonderful experience. Came up to do some shopping with my friends and their family and was very excited when we were able to decorate our own trucker hats. Such cute options and turned out great.