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April 2024 by Esther Sanram
Bad service they are upset people are shopping for prom.I heard one say people try stuff on but didn't buy well isn't that how it works someone you like it sometimes you don't.
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March 2024 by Tanissia Henderson
❤️ This place! Windsor rescues me!
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October 2023 by Heather Plaxco
Great store with lots of dresses at great prices.
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September 2023 by Olivia Sanders
i liked this place a lot. i found a perfect dress the day before homecoming
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September 2023 by Kristen M.
Pretty dress. Very nice. I like it. The ladies are nice. They do their job well! Yippeeee
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June 2023 by Laurie Gay
Yvette helped us with the fit for a prom dress for our daughter. She was super helpful and so so sweet.
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May 2023 by Akeisha Denton
I called the Windsor in Hulen Mall, Fort Worth Texas at 11:13am today. I asked if I could do an exchange for an online purchase in the store. The lady that answered the phone stated I could as long as I had the order number. I go into the store and the same lady told me I asked “if I could exchange something in store and I didn’t say it was online”. Number 1 if I brought it in store then I know I can exchange it in store so why would I call to ask that. Number two she then told me she would have to process a return then I would have to purchase the size I wanted. That’s not what i was told on the phone. That is a return and purchase. I asked about an exchange. She was rude and unprofessional. She also wasted my time telling me the wrong info over the phone. I think everyone need to be given the definition of exchange and needs to go to training for professionalism. She could of made it right I’m sure but she didn’t bother. Just like she didn’t bother with an apology. Piss poor service!
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May 2023 by Esi Sarfo
The girls that work here are so cool and helpful. Was able to find a great dress for my occasion.
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May 2023 by Isabel Delgado
it was really good one of the other windsors was not as nice and the customer service here was the best we had all day
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May 2023 by Alex Brown
Kearah was super helpful and got me exactly what I was looking for. AWESOME!!
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April 2023 by zoe haddix
I came in looking specifically for a lovely Derby Hat that made a Statement and KeKe was Phenomenal!! She hooked me up perfectly. I will be back and ask for KeKe . 5 ?Service.
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April 2023 by FREE MOB
AMAZING CUSTOMER SERVICE! I'm glad they helped me in exchanging items and helping me find what I need. Strongly recommend to shop here!
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April 2023 by Karla Paola Ramirez
Everything so beautiful! Service horrible! Workers are screaming nonstop for the last 20 minutes, comments about closure. “Turn off the music, so they know” “You know even if you’re not clocked in, you can still kick people out” and to be specific it was the cashier. Continuous stare at customers walking in, or looking around. Uncomfortable shopping, definitely won’t be back!
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April 2023 by Melissa Donahew
Very rude horrible service with one of the dressing room attendants. After already going in a stall several times yesterday with my daughter to help her try on prom dresses, this other attendant came along and all of sudden it was a problem for me to go in and help my daughter and she continued to harass us. All day shopping and my daughter finally found one here that she wanted to buy but we did not buy, i will not spend my money to a store that can't do better than this.
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April 2023 by Leila Chaparro
Went with my cousin prom dress shopping and best experience ever! Went Wednesday afternoon and everyone was so helpful! Leslie was the best! Super helpful and just wonderful service!
