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June 2022 by Lynn Reeds
DOES NOT CARE ABOUT THE ELDERLY NOR THE HANDICAPPED!! Have spoken with many managers and written in!! Cannot even get in the door with the electric carts!! The other door has all the machines!! NO carts!! They care more about money than these type of customers!!
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March 2022 by James L.
I've shopped at the Camp Bowie Tom Thumb for many years, dodged the panhandlers in the parking lot and put up with checking out my own groceries time after time, but as of today, I am done. If this was a low-end discount grocery store, I could justify it. But this is Tom Thumb! It started in the deli. I waited and waited for the young person to finish what he/she was doing and help me. They came over and just stood there. I asked for a pound of ham, sliced. They got the ham out of the case, took it to the slicer and asked me how I wanted it sliced. I asked if they had a chart, and they said, "There." Not seeing it, I asked "where?" They kept pointing and finally shouted at me, "THERE!!!" I almost walked away, but decided to get my ham. The person asked me again, "how much?" I couldn't hear through their mask and they shouted "HOW MUCH???!" It was starting to feel hostile... I'd calmed down by the time I got to the checkout, but a sketchy guy pushed ahead of me as I was loading my groceries on the belt and cut in front of me in the checkout line! I had to stand there and wait while both his credit cards were declined and as he dug cash out of all his pockets. He pulled out several one-hundred dollar bills. I remarked to the checker that this was the first time I'd ever had this happen in a grocery store, and he said nothing. Bottom line: Camp Bowie area is not what it used to be. Parking lot feels dangerous. Store is run down and employees lack training and customer service skills. A manager or team of managers needs to be on the floor at all times to address problems.
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October 2021 by Jared S.
Unfortunately the next time I went in, there was a huge roach that almost crawled up my leg. Fuck this place.
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June 2021 by Sarah W.
I've had one too many sketchy situations happen here. Most recently I went because this was the closest Tom Thumb with the Pfizer vaccine. As I was shopping with my son I realized a man was following us and recording us on his phone. I told the manager about this and pointed the man out. At first the manager confused this creep with "a different guy who likes to take women's purses". Then he realized this was a completely different predator and had an attitude like "oh that sucks, sorry." I told the manager that I'd handle it if he didn't and I walked over to this man and told him he wasn't leaving the store without deleting the video he took of me and my son. Long story very short, this man took his phone out and I saw the video. I called the manager over to take a look before it got deleted. As i was walking out of the store I heard the manager tell this man that following me and my son and recording us was "not cool"... are you kidding me? Train your managers. Will never ever go back.
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April 2021 by Ta'Nasa L.
If you want to work here, do it if you love drama and immature adults. Another thing perverts, the manager robin supports and favors them. Now, there is always two sides to certain situations, but take it from a recent employee who has dealt and witnessed employees being slapped on there behind by another employee. It was reported to robin, she did nothing. She switched there shifts and the employee is still working there. The employee only got suspended for three days!. And the female employee quit a week or two later because of the incident. And yes, she favors him! He is one of her favorites. The dairy worker stares at females and turns his head just to look at you for the longest time. Mo, the deli manager likes to come in hungover sometimes and you are even able to smell the alcohol. Robin likes to act like she's doing work, when yes indeed she does, which includes sitting on the computer doing office work and she likes to stay and hide in there all day "doing office work." If you love attitude and being around a fake environment then this job suits you well!, They will be super nice at first but give it time and you will experience the worst amongst the employees and managers.
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January 2021 by Phillip E S.
Started working at the nearby Goody Goody Liquor and needed a quick bite to eat for dinner break. Found a roast beef sandwich from their deli, which was delicious. Looks like I found a regular place to eat while I'm at work. Don't stop at eating from their deli, the store will also meet your grocery needs
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January 2021 by Crystal Tasby
Well on today my boyfriend was approached by a manager name Micheal Terry. Well he stated that another customer told him my boyfriend was stealing and asked him what did he have under his shirt. So my boyfriend asked him was he serious he said yes i need to see whats under ur shirt. Remind yall they are inside the store on the public floor my boyfriend raise his shirt and when the man saw his Button for a g-tube now u sorry. Oh no buddy
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April 2020 by Christopher Stainbrook
Great store - Great staff!
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April 2020 by Robynn Sinku
Best store ever! Love
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March 2020 by Melissa M.
I just wanted to give this store some kudos to their sanitation efforts during this COVID-19 pandemic. I shop among several local stores and this one has been the best overall. They have devoted a whole team whose sole job is keeping the store safe as possible and protecting their customers. Also a special shout out to Gene and all the other cashiers and staff who are managing to maintain a sense of humor and positive outlook despite being treated badly by frazzled and short-tempered customers. BZ for a job well done!
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June 2019 by Haley K.
So I normally don't shop at Tom Thumb because they are known as one of the higher groceries that doesn't necessarily specialize in something. Kind of like Trader Joe's is known for having good items you can't get elsewhere, sprouts usually has bulk items you can get by the pound, Kroger has boars head deli meat ... Tom Thumb back in the day would give frequent flier miles with rewards but that has been gone a good 15/20 years. This location I happen to be in the area for my kiddo to have a camp nearby. I didn't want to drive to far but needed to pick up some drinks and this was the quickest place to purchase what I needed while needing to kill time. First of I saw a security guard as I walked in, not another store I've been too while my kid has been in camp has had a guard and if they do it was less obvious. This store also has a horrible selection. The location I've been to closer to home is slightly bigger but has what feels like double the selection. I was thinking of getting some candy for my daughter, but they only have less than 1/4 of what the other location I've been to has. So I ended up adding a stop to dollar tree which happened to be right next door to find a few more things I needed. The single staff member I talked to was really nice but I was shocked to find out they stopped price matching. Making my total about $2 more than if I had gone to where I normally would have gone too. $2 isn't much particularly when dealing with convenience over savings; I may have spent that in gas; but anyway. I'll just plan on stopping in elsewhere whenever I'm running around when my kiddo takes camps in the area.
