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October 2023 by Jason Motes
This company was dispatched on a home warranty claim. Payton came out because I have reported a leak in the pool. Payton is a nice guy, and I appreciate the time he took to look at what was going on. Payton told me the leak was likely in the skimmer. When he submitted information back to the home warranty company, the said there "underground". This, of course, causes the home warranty company to automatically deny the claim. I called the office and spoke to a man who did not identify himself, and explained that I would like for the report to be updated and remove the word "underground". He told me that "all warranty companies will deny the claim" and there is "no way to update it, it was already sent in an email".Using the word "underground" is going to automatically deny a claim, and WaterTex Pools knows this. Secondly, while you may deal with a lot of home warranty companies, you do not know the specific verbiage of my contract and never asked what it said. It is possible that I could have this covered by the warranty -- except (again) we used the word "underground". I cannot get the leak detection done because WestTex Pools chose to use a word that they know will get the claim denied.I am only rating this as 2 stars simply because Payton is a nice guy.
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October 2023 by Isaac Gian
Excellent knowledge of all Pool equipment, very thorough, checked everything, no just what was wrong.Completed the work timely and quite efficient leaving the equipment area clean of dubree and in good working condition. Good Company.
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October 2023 by Rick Horsey
Matt came to help troubleshoot a filter/pump problem and not only found the problem but had the correct pump part on his truck. Was great service!!
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September 2023 by Info ItUp
Water Tex Pools was used to repair an issue with a pool pump and timer via a home warranty company. I was not sure how good this company would be since the first company sent out refused to service the issue because of a few wasps flying around in the pool room. However, the person from Water Tex Pools arrived on time, and fixed both issues in about 25 minutes and the pump and pool timer have been working great since (almost a month). And, there were a couple of wasps that flew into the pool room during the repair and we both basically laughed at that one. These people will do great work with wasps or without wasps.
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September 2023 by Neil Norton
I reached out for them to look at my parents pool pump which failed during the intense summer heat. Not only did they respond quickly, and provided helpful SMS status updates (when to expect their arrival, etc.), but they also fit us in their already busy schedule. They let me know the potential costs upfront, the possible ways to address the issue, and what could happen given different outcomes. They double checked the rest of the equipment was running alright, backwashed the pool, and added some more diatomaceous earth, just to make sure the system was running alright until my parents returned. Overall, I can’t say enough good things about this company. There’s a reason my parents trust them, which isn’t a given in the world of pool service companies, as I’m sure you are aware. They are very friendly, competent, helpful, considerate, fair, and most importantly, trustworthy.
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August 2023 by Christopher DeFraites (Chris)
Jason is a straight up guy. Very professional, friendly, and informative. He is not looking to keep you stupid. He has installed new equipment for me on two separate occasions. He took the time answering questions in a concise and understandable way. That is greatly appreciated. I am pleased with his work. Will contact them for future services.Update- 8/8/23Once again have to express my gratitude to WaterTex for another great job. I was having an issue the booster pump. Payton came out assessed the pump. Had to be replaced. He was friendly and professional. He arrived on time, we talked about the issues we were having and he got to it. All of this equipment I believe is 20+ years old and do not believe it was well maintained by previous owners. These guys are as honest as days is long. You may not like what they have to say but they shoot you straight. I appreciate that. Great job. Highly recommend.
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August 2023 by Mary Meyer
Matt my technician was wonderful. He was courteous, knowledgeable and great at communicating. Much appreciated! And the owner, Jason was extremely flexible and understanding when I needed it. I would most definitely request them again. Thanks !
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August 2023 by William L.
I am still having problems with my home warranty company that could have been reverted had Water Tex exchanged my broken pool pump for one with a significantly higher HP rating. Was cautioned to clean my filter BEFORE I TURNED ON THIS OVER SIZED PUMP. Water Tex said my 31psi reading TOO HIGH. Recommended we clean filter. We cleaned the filter which had been cleaned just previous month. No debris found. I even paid for brand new cartridges for a filter that was 10 months old. I was afraid the high pressure pump may have done damage. At the end of trying to comply with Water Tex, and even doing more, WE AGAIN GOT 31psi. IF 31psi too much on Day 1 with Water Tex, then 31 psi is ALSO TOO HIGH AFTER CLEANUP. 3 pool companies came out and ALL THREE said SAID GET RID OF THE HIGH PRESSURE PUMP. I did at my own expense and now the pool pressure is 21psi, a normal reading I have had for 30 years. That is 33% below the value that I was told too high in Day 1, but ok after Water Tex and my home warranty left. I will never understand how 31psi on one day is bad and the next day is ok. I just am not smart enough to understand. I did refrain from writing this review until First AMERICAN walked away from me. Thankfully I'm with a reputable warranty company now.
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July 2023 by Kyle B.
Absolutely terrible service. This has been the least professional pool repair company that we have ever used.
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July 2023 by Ed Hoehn
Worst service and unprofessional leadership. Called me berating me after charging me for repairs and leaving the same issue they found. Avoid this company at all costs unless you want to spend for zero results.
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July 2023 by Stephanie Goldstein
Watertex pool service did a great job .They were very informative in communicating the issue and even helped to explain how to perform future preventitive maintenance. The tech William was prompt and proffesional. Im so glad they work with my home warranty company , but either way they are going to be called in the future. Most people only post with negative reviews when their upset , remember that ....Call them they are good
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December 2022 by S K
Real review - DONOT TRUST!I have this company assigned from a warranty company when I reported pool water levels are dropping down. They came and said the issue is with Jandy valve and replaced it. They Charged 200 from the warranty company and another 200(including service fee) from me. But that did not fix the issue at all. When I reported the issue back, the person asked me to send pictures from pool equipment. When I did, he said there are leaves on the slab, and that I have to clean those leaves for him to recheck. I told him that should not be reason for him to come in person and verify the issue as the leaves were not a problem when he checked and repaired first time. But he told me he won't come unless the equipment area is cleaned clear of the leaves and his name is Jason and he is the owner of the company.I told him I will talk to insurance about this. But he told the warranty company that he reverified and there was no issue from above the ground pipes. I was not informed about this. In the weekend, I had got the leaves blown away and there appears to be a leak happening from one of the pipes as a small puddle formed below it. Now, I am talking to warranty company to find someone else to the fix the issue correctly.Current state - I Paid 200 (in addition to the amount paid to them by warranty company) to this company for a repair that did not solve the problem. They don't want to come back and recheck. They lied to warranty company that they rechecked the issue and there is no problem with above ground equipment.
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December 2022 by Torey Reyes
Jason was amazing. Truly helped me understand the issues and told me how to continue to care for the pool. He broke everything down for me to understand easily. Will definitely keep using them. I have found a my forever pool company! I highly recommend this company, and Jason specifically!! What an amazing company!!!
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December 2022 by Rob Knoeck
WaterTex Pools has serviced our pools twice recently. Matt was very efficient, professional and trustworthy. Communication was excellent throughout the process, and I would not hesitate to call them again or recommend Water Tex to someone that needs fast, reliable and honest service.
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December 2022 by Tammy Moore
Was very happy with my pool repair. My system was old and not generating enough water circulation and sweeper not working right. I just knew I needed a new system. Jason came and fixed it very promptly. New system would have been $1000’s but he fixed and said I should get a few more years out of it. Also I had wrong sweeper. Suggested a cheaper one that I had before and he was right. They know their stuff and we’re honest. If someone is not honest, I would give 1 star and let you know. Honesty is very high in my standards.
