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March 2024 by tiffany frithiof
Was there about an hour ago. The tall black guy behind the counter was so incredibly rude! He acted like I was bothering him and wouldn’t say a word to anyone. If he doesn’t like his job that much he looks so miserable and wants to be rude to customers then he needs to quit. It’s not like I asked for something complicated, just slap a return label on my Amazon return!The two others another man and woman were being super helpful and were in nice cheery moods.
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February 2024 by Sylvia Dunleavy
I can't say enough for the help I always receive by each and every associate. They are very professional, cooperative and helpful. Thank you UPS.
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February 2024 by Brit Phillips
VERY helpful staff!
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January 2024 by Kevin Harbert
Use this location often and never had an issue! Staff is courteous.
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December 2023 by Jay Hernandez
The nicest staff!! Never rude one bit, they all need a raise! They all work together and help each other out…. They are all so super fast at helping you out and getting you IN and OUT….i am never in here long enough to start messing with my phone .. ??❤️❤️❤️
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December 2023 by Edwina Gray
Worst customer service and customer follow up. I had an event and it was completely ruined by the timeliness of this staff.
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December 2023 by evelyn villanueva
Love going here, they are fast and always greet their customers.
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October 2023 by Sandra Scott
Competitive rates & great service. Cashier that helped me was friendly & fast. In & out in no time at all. My package should reach its destination tomorrow.
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October 2023 by Shannon Airheart
I have been coming to this location for years. Always had great service. Today I ask the young man why everyone was wearing masks. He never had a chance to answer as this lady that called herself the owner hollered from across the room to answer me. I wasn’t addressing her. And being obnoxious doesn’t keep customers coming back. This isn’t the only the UPS store in Ft Worth. I left and went to the McPherson store where no one was wearing a mask and was treated with respect. Being paranoid and forcing your employees to wear masks is ridiculous. That should be a personal choice.Even hospitals aren’t requiring everyone to wear masks. Educate yourself.
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October 2023 by RA RS
Friendly, nice, and quickThere was 9 people in front of me and still I was in and out very quickly. Friendlier than the other ups store
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August 2023 by Chris W
Best UPS store in this area, beats the one on McPherson by a long mile. You can walk in and 5 people are in line and you’ll still be out in 10 minutes.
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May 2023 by Tavia Nicole
Not sure who i spoke to today but she was very rude and talked over me and i couldn’t even ask her the questions i wanted to ask about shipping my packages. She was too busy trying to get me to buy a box she couldn’t even ben wait to hear my question. The people at this location are horrible !
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May 2023 by J Hawkins
I drop off packages here daily. Daily I tell you. This location gets revenue from me daily. Today I forgot my tape for a box that was too big to box up at home I needed to add the items to the box once here. I asked for some tape to secure the box closed and was pointed in the direction of a wall of tape options for me to choose from and purchase. Seriously? A couple strips of tape was so much that you’re willing to loose a drop DG of hundreds of packages a week ober a little bit of tape. I’ll tell you what I did. I said I’ll take it to another location. I’m now driving out of my way to the burleson location. They have never offered me a price for couple strips of tape in fact Justin over there has offered me tape for a free fee several times. They are all about customer satisfaction there. IAm headed there now
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May 2023 by Lee Lee
Please dont go in needing multiple things , went in yesterday needing copies and the gentleman gave the number ,to have my documents emailed for them to print,,, I got back in line the guy says to the other ,,she has a bunch of emails like I had 3 ,,,lol Those to Old guys have had enough ,,,customer service 0,, I felt like I was bothering them when UPS.states they make copies gheeshh
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May 2023 by Nathan Head
This location is worthless for shipping unless you have the most basic needs. They fire away the excuse of "we are not a full UPS location" just about as quickly as you can walk in the door. All I needed was to generate a label using an account.
