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August 2023 by Cecilia Rodriguez
Fast travels easy check in and less expensive then most places
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July 2023 by ronnie m
Horrible experience with this bus company and I will never travel with them again or recommend them to anyone I know. When we bought the ticket to Dallas, Tx from San Diego from La Union, we were told to be at the departure location at 12pm. We arrived 30 minutes early to be sure. When we arrived at the place, the lady from the San Diego office of La Unión proceeded to ask us for our American passport and an address at our destination. I asked him why all this personal information was needed to ride the bus and all he could say was "for safety and COVID reasons". Very suspicious, why do they need to write down all our passport information and also our US home address? They are not Immigration and they deny you service if you do not give all this personal information, terrible security technique. The worst thing is that the bus did not arrive at the departure place until 2:30 pm. We waited there for more than 2 hours. When the bus finally arrives, we climb aboard and immediately notice a mold problem throughout the bus's ventilation system. In 2020 I was diagnosed with a mold allergy treated with steroids only, so I was terrified of riding a moldy bus for 19 hours and having an allergic reaction without medical help. I started looking for connections to start legal action against this bus company and sue them for the conditions of this bus in case of an allergic reaction. Not once did the woman in the office mention or ask if I was allergic to mold, nor was I informed of the condition of the bus. The conditions inside the bus were also disgusting, the floor was dirty, the windows were dirty, and the seats were the same. The air conditioning was very cold, which was sad because about 70% of the people on board were senior citizens. I know they were freezing like me. Very inconsiderate of you. To make matters worse, I was fixing and the bus did not stop ONCE from San Diego de La Union to the border in Laredo. 10 hours without stopping to use the bathroom or buy something to eat. You can only imagine how the old people fared. I bled through my pants and there was no way to fix the situation until they stopped 3 hours after crossing the border in San Antonio. Well, one would think that the situation would get better by crossing the border, but no. When I bought the ticket I bought with price and destination to Dallas, Tx. We arrived in Fort Worth and not once did they offer to drive us to Dallas. I had to call someone to pick me up to Fort Worth. The whole way in Mexico was very suspicious, the bus driver would randomly stop and stopped at two strange roadblocks. One in which a hooded person got on the bus and pretended to check the cabin, but then proceeded to have a short conversation with the driver for whatever reason. I am still hesitating if I should report them to the US business bureau because the conditions of this bus and the travel processes are not legal or ethical. If you come across this comment, I would like a refund for the horrible service you gave me. I have attached photos of the mold situation. Horrible, horrible experience.
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June 2023 by Yuleici Torres
Terrible service, the truck had leaks, the dirty bathroom and also taking two hours repairing a vehicle that would take us from Forth Worth to Oklahoma instead of having it ready when we arrived, I add that the vehicle was in terrible condition, almost as if it were leaving us alone. middle road.
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April 2023 by Jose Sanchez
Would not recommend ever!!!
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January 2023 by Josie Murillo
I use this Bus transportation bc it's drop off is really close to my house in Mexico,But I gotta say,This time it wasn't pleasant, After knowing it was going to be one of the coldest days that wk, they didn't pay attention in checking their busses, the bus ride was very, very colldd I couldn't even feel my toes, We kept telling the driver to turn on the heater, but he never answered to why he didn't turn it on, But I'm sure it wasn't in working order, So we had to suffer a good 15 hrs + until it started to warm up outside ?My advice to them is Please check the Heater and A/C before putting 40+ people on your bus, and Please put water in your RR so we can flush the toilet, We pay $$ for our trip except a comfortable ride without the stinchThank you
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October 2022 by Humberto Balderas
I like this company is great service
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October 2022 by Erik Hun
it a decent way to travel but they are very unorganized
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October 2022 by Lety Cadenas
They’ll get you to point A to B that’s great but travel was “supposed” to be 20h & ended up taking 36+ Practically starved us only had one 25min meal stop. Transferred buses 4x and then mechanical issues. Things will go wrong left and right with them do not use if you travel with babies :/
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October 2022 by Best GTA PLAYER Beast
The service starts from the beginning, the receptionist is rude. You constantly get disconnected and when your there waiting to buy your ticket she is eating and on the phone with the other coworkers complaining about the customers. Customer service start from the time you walk in a business and it looks like she was not trained. I hope the owner takes his time to read this, looks like he is not aware of the type of employees that are running his business.
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October 2022 by Jose Gutierrez
Its ok,price is fair.buses some times are old and stinky. But they take us to our destination. Just more communication between bus driver and passengers, because some times passengers don't understand that the restroom is for an emergency and they use it like they are at home. This is just some of my observations.
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October 2021 by Rogelio Bedolla
Awful customer service
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October 2021 by Vicki Pizano
Unorganized!!
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October 2021 by Steve Cerda
No AC . ghetto bus until we switched at the border
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October 2021 by Silvia Aragon
I like traveling with them but the drivers sometimes take advantage of the elders and want to yell at them and that's not very polite of them.
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October 2021 by Daniela Quezada
Do not use this transportation service they make you switch buses crossing the border and you have to wait for it to be there waiting in the middle of the night at the border that’s very dangerous never again will I be using this bus service and the busses or not we’ll maintained either!!
