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May 2024 by Michelle Martinez
All these low star rating are accurate! Don’t waste your time shopping in here . The employees are EXTREMELY rude and do not talk to customers the proper way. Especially the little goth girl who was standing towards the front just chit chatting. She was too busy talking to her co workers to help anyone , then turns around and is super rude to me . If you don’t like your job and can’t handle it maybe customer service is Not for you . Look else where .
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May 2024 by Silvia Garza
Rude as hell employees
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October 2023 by Mirimia James
i loved this store
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August 2023 by Kari L
The staff was so unhappy, I went to go buy my sons backpack, and the girl maloni just looked like me asking her to do something was painful. Her inexpressive and stuck up attitude is a no go. Nobody there was smiling, the clothes are cute, but shop else were. Don’t bother going in.
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August 2022 by Nina
Just unfriendly retail customer service. The lack of friendly communication in that store is unfortunate.It's your first job most likely. Be happy and thankful. Remember our money goes towards your paycheck.
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May 2022 by Amber Roberson
My experience was great, so these random negative reviews have me shook. I went in a couple weeks ago and I immediately noticed that the store was better organized than most stores. The staff helped me straight away and the manager Nel was so sweet. Vibe was 10/10. Thanks for the awesome experience, Tillys!
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May 2022 by Jessica Mansilla
Very clean, well organized and friendly staff!
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April 2022 by Nestor Barrios
All of the negative reviews are accurate. I entered the store 35 minutes before they were scheduled to close and was not greeted by two employees. They were too focused on their conversation. There were a few T-shirts that I wanted to try on, so I approached one of the employees to see if they can open a fitting room for me. Once of the employees was a female with black curly hair, was extremely rude. She stated that she would not open a fitting for me because they have a policy in which they close their fitting rooms 30 minutes before the store closes. I have never heard of such a ridiculous policy in my life. I believe it was just a poor excuse, because she just wants to be paid to do nothing. This lack of customer service is unacceptable and I will never shop at this store again. It's alarming how there are so many 1 star reviews for this location and Tillys does not take any action to hold employees accountable for their lack of customer service.
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April 2022 by Vanessa Chism
Most pleasant shopping experience I’ve had in a LONG time! The two girls working were extremely helpful, and actually helped me put together a whole outfit! Came in looking for a top and left with the whole thing! Analiya & Jurnee were the best!! I’ve never felt so hyped up and comfortable while clothing shopping! GREAT JOB GUYS!
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April 2022 by J S
Very rude night manager.
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March 2022 by jackqueline acevedo
I called to check on an online order and the lady that answered was extremely rude!! I politely asked for an update on my order and the lady acted like she didn’t know what an update was. Terrible customer service!
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March 2022 by Jane Rogers
I should’ve listened to all the other reviews. All the employees are so rude and they just stand and talk to each other.
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October 2021 by Tyler Champ
Lady was very rude and unprofessional… she should definitely be fired……
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October 2021 by S G
Samantha, the so called assistant manager is rude and unprofessional. This is a sad representation of this brand. We won't return and will make sure others avoid as well.
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August 2021 by Gianna Bawab
Super rude staff
