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December 2023 by Trixie Van Winkle
What a wonderful experience! Went in to open a business account and had the pleasure of interacting with Amy while joining. She was so friendly and so helpful! She explained each part of the process thoroughly and guided us in the right direction for the products we needed to help our business grow and expand. Not only did she make the process easy, but it was such a refresher to find someone so kind and genuinely interested in who we are as individuals and business owners. My husband and I both walked away feeling valued, that makes all the difference to us. If I could give my experience 11/10 stars, I would. Amy, thank you again for all of your effort and for helping our dreams come true!
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May 2023 by Eddie Q.
Location is always very clean and staff, very professional and polite, staff is very helpful, you will not be unsatisfied
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December 2022 by jasmin montero
Please visit Tommy at this TDECU! He is so helpful and kind, couldn’t have asked for better service. He exceeds my expectations every time I come in.
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November 2022 by Risa J.
Literally the sweetest people to work with. This is one of the best TDECU bank I've been to. Even though they're an hour away from me I'm willing to make that drive for the excellent customer service.
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April 2022 by patrick VN
Trash. they think they are the only bank in town
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March 2022 by Placido Benitez
Not easy to contact customer service....
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November 2021 by Awoken
This is the BEST bank I've ever had. People putting 1 or 2 stars because they was having a bad day, but Everyone in here is the absolute best! They become your family for real. This is truly a great bank and I am a customer for almost 2 years and have had absolutely no problems
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October 2021 by Heriberto Quiroz
Not easy to contact this branch
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August 2021 by Rachel Y.
Really great folks! Especially Erika Cisneros! I had a car loan with them for about 10 months and Erika was extremely helpful the entire time :) Unfortunately I did have to close my account with them because I lived so far away :( I did enjoy working with them and definitely recommend them! Fabulous folks!
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May 2021 by Aaron Diaz
Horrible service to overwhelm to help open business account
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February 2021 by Daphne Smiley
very frustrating that you cannot get a direct line to the local branch (Fort Worth) all calls are routed to a call center. I think it would benefitial if the call center had the option to transfer you to the branch if necessary but they informed me that that is not allowed.
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January 2021 by Rachelle Tovar
I have been with this bank for over a year and every time I walk into the bank the people helping are so ignorant. I like to be in and out of banks but with this one, it's always something with them. I wouldn't recommend. My last straw with this bank was when they cancel my debit card and didn't let me know I order some lunch and couldn't purchase it because my debit card kept getting declined.
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October 2020 by Eduardo Cornejo
costumer service is fine but the bank is charging me $300 for not having comp and collision for 2 months at beginning of my loan. how can you just charge me for a service I did not receive ? I got a letter from TDECU threatening me and immediately got comp and collision. They have added this into the loan. this is not right!
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September 2020 by jake reinner
worst customer service ever. tellers do not know what they are doing.
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May 2020 by Kory mart
Just wanted to say that Prudence Zenda was really helpful in refinancing my car and helping me get my first credit card during these hard times. Customer service was great! :)
