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January 2024 by Steven F.
Justin is the Ski guru! If you value customer service and feeling like they actually care about you and your needs, go visit Justin. I haven't met anyone more knowledgeable, patient and eager to help. Finally a place that puts customers first.
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October 2023 by Gerson Pulinario
An excellent service by Justin , good store , but Jonathan yelled at me loud on from of everyone, embarrassed situación. Please avoid this employee whenever you go to shop there , Justin excellent customer service .
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September 2023 by Jesse Widelitz
5 Star Review for Justin at Sun & Ski's Bike Department.I recently bought a bike online (not from Sun & Ski) and had an issue after assembling it. I gave them a call to make sure I could bring a bike in for service that wasn't purchased there, and Justin told me that was no problem at all.When I got to the shop, Justin greeted me and provided great service immediately...no wait at all! While my needs weren't the most complicated, Justin took the time to give me tips/advice on my new bike. I was very happy he wanted to inform me about some things I may not yet know as a fairly new rider. I did not ask him any specific questions, he just told me the information he felt important as it came to him. I am very appreciative of your helpful and positive attitude, Justin. He even checked on and adjusted some simple components that I didn't come in for, which again I am extremely grateful.So if you need bike service, or if you need a new bike assembled and/or setup, the guys here will gladly help you out.A+ service and attention to detail. I will certainly be coming back for all of my cycling needs. Thanks again guys!
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September 2023 by Sara Dygert
Great customer service at this store. Needed a pair of insoles and the staff helped me find the perfect fit.They had a real good selection of shoes and clothing as well. Highly recommend!
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August 2023 by Narce Trevino
If ur looking for a new bike or bike service visit this location and ask for Jonathan, he’s the best.!! ???? He is a person that helps with all your questions about bikes ??????
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July 2023 by Nicholas Webb
Nathan was so personable and very helpful, probably the best customer service I have been given this year. He helped me replace a tube in my tire to get me back in the trails quickly and informed me of other options to change to in the future. We WILL be back to purchase my fiancés bike here soon. Thank you!!!
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June 2023 by Kim
We came in to look at bikes and ended up putting one on layaway. The staff was incredibly helpful, the bike department guys name was Jonathan. He helped my son get fitted for the right frame size and asked him questions about what kind of riding he was interested in doing which led us to spend a little more but get a much more durable bike that will last through trail riding rather than paved trails. They had a layaway plan that was upfront 25% and then we have 90 days to pay the balance. They also called different stores and will have it delivered to our store for no charge or if I wanted it that same day paid in full, I could have picked it up myself at the other location. This store has quite a selection of clothing, shoes, sunglasses, bikes, skateboards & accessories. There was a restroom & fitting rooms.
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June 2023 by bryan hall
I went in expecting to snag a $700 bike, walked out with a $1700 purchase ? but I couldn't be happier. I was shown bikes in my range and a few outside my range. They let me do a test ride on each, without hesitation.All around, I felt the sales staff was genuine and extremely knowledgeable on the topic. He had zero issues with me asking questions after question, as this is my first real bike besides some Walmart junk.My rides have been phenomenal since I picked up my new ride. Wifey is already jealous and wanting to go upgrade her Walmart junk now lol.
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April 2023 by Akimage
I randomly picked this store because it stayed open past 5. But decided I should write them a nice review because my son is so happy with his bike and said it rides better than it ever has and this bike was bought in January. We spent a hour waiting while his bike was being fixed. So we window shopped while we waited the employees all seemed to have a lot of knowledge and took their job seriously which now a days it’s hard to find good service. So I just wanted to say good job and thank you.
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March 2023 by Jonathan
I am an avid DFW mountain biker. I have been in search of a new “down country” ( short travel trail bike) for a good long while. Jonathan in the shop help me find my way to the Rocky Mountain element c30. This bike absolutely shreds and I love every second on it. I have gotten some work on several bikes there since the purchase and Jonathan and Justin are amazing. I have been bouncing around bike shops for a while and I can’t see me setting foot in any other shop again.
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March 2023 by Michael R
These are good people. They just want to get you back out there biking and having a good time. Go see them and enjoy the warm weather.
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February 2023 by Henry Vazquez
Had a great experience fixing my mountain bike. Great service and the mechanics are knowledgeable and extremely helpful. From now on this is where I’m going to have anything done to my bike.
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February 2023 by Presley Roberts
Justin helped us when we came in to heat mold our ski boots and he was extremely helpful and knowledgeable. He took the time to learn about our boot issues and made several suggestions to help with our issues. My husband and I couldn’t recommend Justin more.
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January 2023 by Anthony E
Walked in and got awesome service from the techs/reps at the snowboard section … awesome knowledge on what I wanted and needed
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December 2022 by Mary C.
Couldn't believe the response by the manager when inquiring about special order ski boots. This manager told me that "maybe he shouldn't ski" when I said he has sensitive feet and I want to be sure of the fit before ordering non-returnable (and very expensive) boots. I tried to walk away without further confrontation but he followed me to the front of the store to continue to talk down to me. I will be calling the corporate office later today but still in shock. I don't think I've ever been spoken to like that while trying to make a purchase.
