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April 2024 by Iliana Perez
My good offers
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December 2023 by Karli McKinney
All the managers seem miserable to be working here . Not friendly at all . No greetings except one employee she's probably the only friendly staff member I've seen there . Everyone else looks miserable don't understand how you have a management position if u don't want to do your job . One is always on his phone with his airpods in . Too lazy to do anything . Jillyan is the only employee that greets you and makes you feel welcomed !.
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November 2023 by Frank Williams
Haven't been to Shoe Carnival in many years, but I've been a little disappointed with Famous Footwear as of late. My wife and I found some shoes we really liked. The ladies at the checkout were really customer service friendly. I've already downloaded the app, and will be going back.
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October 2023 by Leticia Moore
Although I bought 3 pairs of decent children's shoes, the low rating is for the total lack of customer service. Not a single greeting, offer to help find, suggest an item, or even a smile from either of the two people I encountered while shopping. My grandson and I were the only shoppers in the store, and no one was interested in us. At all. The cashier even seemed annoyed that a 3-year-old was trying to make conversation with her. I'll likely not return to, nor recommend this Shoe Carnival location.
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October 2023 by Lacey Jackson
Pretty cool place. Nice selection of shoes and has great prices.
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October 2023 by Liliana Urias
Giselle was an Amazing employee she went above and beyond to help me out
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August 2023 by Waffles for Dinner
Bought a pair of shoes for a total of $55 but had to return them. Unfortunately I did not have the receipt so my only option was store credit which was totally fine. When they processed my return it came to $43 I told the cashier that it wasn’t the correct total amount I paid she said shoes go on sale all the time and she can’t change it. I walked to the wall where the shoes were and they were still priced at $49.99 if they were on sale why wouldn’t there be a sale tag with a price change? She then called her manager on the phone in front of me to discuss options and left out every possible detail that could help my situation all she said was I didn’t have a receipt. It was as though she simply did not want to help me. After everything was said and done and I got my gift card was when she mentioned she probably could have looked it up with the card I had used for my original purchase. Thanks? That would have been very helpful why didn’t she mention this was an option in the beginning especially if it meant giving me my full refund. I had to call the customer service number to put in a complaint and receive the rest of my refund which I’m very grateful for how helpful they were and how quickly they processed my money. Absolutely terrible experience from the cashier that was no help at all and I will go to a different location from now on.
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June 2023 by Eric Sigmon
Good selection. Didn't buy anything because the older woman employee was obviously following me from aisle to aisle, pretending to work. She Didn't speak once. I even went to an aisle I didn't need to go to see if she would follow. And guess what! I'll keep my money.
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April 2023 by Es Brake
It was ok. Really clean, nicely spaced set up. One of the associates was busy and not terribly attentive but the cashier was nice. I think the shoes are overpriced.
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November 2022 by David Davis
Great staff! Great variety of shoes. Wish the staff would help out a lot more when it comes to finding shoes. Other than that great place for kids. Especially, if your kids are hard on shoes.
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October 2022 by Kenny Clem
my first time getting a nice pair of shoes and the workers only had a wide fit and regular. i’m sorry to the poor soul who’s wearing the $119 different sized shoes. whole experience discouraged me from ever going back.
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September 2022 by Mark & Kay G.
Been to a lot of these stores. This one was bland. I've seen better selections at other stores. I also like the announcements and wheel spins. Never happened while we were there.
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September 2022 by S Taha
You can find all shoes brand here, the store is very organized which makes it easy to find what you are looking for. The customer service are amazing.
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August 2022 by Robert Church
This place was great! No frills or false gimmicks to get you in here. But there is a wheel they let my kid spin for a discount. Great atmosphere, great people, other shoe stores need to visit and learn.
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August 2022 by Norma Flores
It's okay but they can do better with the shoe collections.
