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January 2024 by Nick Bradshaw
I’m very disappointed in Greg’s tone of voice and when he yells at you on the phone. The district manager will not return a phone call, it’s been 4 weeks. Plus at the start Greg said they had what I needed. Didn’t the next day. I’ve given him 3 chances and he’ll never admit it.
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January 2024 by Elizabeth Blount
Never recieved item called the store twice and never got a call back but is still trying to charge me.
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January 2024 by Abigail D.
It’s been great so far
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November 2023 by Mamie Sherman
Love shopping with Rent A Center! They Have The Best Deals & Great Prices
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October 2023 by Ashley Alexander
Rent a Center is convenient. Obviously you will pay more than something is worth in the long run but that's the catch for having items you couldn't afford otherwise. The only issue I had was with getting my items back. My dryer broke. They did pick it up and trade out for another however, that dryer also had a faulty heating element and was disgusting. Who wants to use something to dry their clothes when dog hair and other human hair would be on your clothes. I didn't hear anything back from anyone until I called two months after it was taken to get an update. They couldn't find it. Was told I would get a call back, I didn't. I called again two weeks later. They found it but still needed to be fixed, and again I was told I would get a call back. I didn't. Called again, no update. Finally after three months it was finished, two weeks before the three months mark but no one called to let us know. The only reason we received a call was due to me turning off automatic payments. Then the manager admitted he dropped the ball and took blame for me not hearing back and my dryer being kept an additional two weeks after it was fixed. Finally got my dryer back. I guess the moral of the story is, if you want them to call you for an update or anything at all turn off automatic payments and they will.
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October 2023 by Carolyn Clerkley
I really haven’t had any problems out of it but I love you all the quality in it the benefit of you at I’ll think of hair gel and password. I don’t know I don’t remember but I know you have good products and I will recommend you to a family friend.
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October 2023 by Christine Orr
Great so far needed a bed just moved thank u
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September 2023 by Timothy Richmond
My experience was great everyone was so nice and kind I love it so I’m going back
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July 2023 by Suzanne Davis
We rented an electric recliner for my post-shoulder surgery recovery from the RAC on Camp Bowie. Rent-a-center was extremely easy to work with in selecting the recliner and setting up the delivery. The recliner was comfortable, all I did was toss a sheet over it, surrounded myself with pillows, covered with a comforter, and I was ready for post-op. The only one complaint was the delivery driver must have smoked in the truck, at first we thought we were going to have to send the chair back for the smell of cigarettes, but after it aired-out, we kept it.
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July 2023 by Candria Williams
The manager at this location is a racist. That should explain the poor customer service. I walked in he went to sit down and made some else come help me.
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June 2023 by Keyla Austin
If I could I would leave no stars! My payment not even a month behind and they showing up 4days after the date of payment for pick up! Tell them they will be paid the following day and they show up the very next day again for pick up! That makes ABSOLUTELY NO SENSE
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May 2023 by Jessica Brown
I just went into the store to look around NO ONE came out to acknowledge me or greet me. I purposely walked around for about 10 minutes & NOTHING!! Bad customer service! I wanted to start an app but why would I spend my money here. You don’t get a 2nd chance to give a first impression.
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April 2023 by Tori ritchelle
Very bad customer service, they will keep telling you they’ll call you back and won’t. ALEXIS answered the phone with an attitude when regarding information on a process that only she handles and another employee told me she would call me about. She said “ I don’t know why you were waiting on a call from me” all together worse experience ever.
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April 2023 by Shatori Harris
Very poor service, Alexis is not a reliable employee she was told to give me a call back and didn’t each time dealing with her. Very bad attitude, I’ll be reporting and writing a bad review everyday if I can. DO NOT RENT FROM THIS LOCATION.
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February 2023 by Krystle Delgado
This Rent A Center location is by far the best! They’re so friendly and go out of their way to help in anyway they can. Also the manager Greg is awesome! I would recommend this location to anyone out there!