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November 2023 by Nancy Baez
I started cashing my check at this bank about a month ago. Everyone is very nice.I haven’t been inside a bank in a while, I opened an account and look forward to banking there. Great customer service!!!
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November 2023 by Tyler Gonzalez
Went in to open a new account. They were very pleasant and helpful. In and out in less than 30min.
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October 2023 by Aimee Emerick
Very friendly and helpful. This location has a more relaxed atmosphere than most banks, it puts you more at ease.
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September 2023 by Paul Slonaker
I have never been late on a car payment and have mailed almost all of my payments to the West 7th Street branch. Today, I get a letter from someone named Gina telling me that I need to start making payments to the Mobile, Alabama office and to also..."Please be aware that there is a $5.00 fee for each deposit by mail." This is nothing more than a rip-off and I will never do business again with Regions Bank.
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June 2023 by David Mosley
Absolutely the wrong place to bank with, a banker accidentally deposited into my account when my account was already locked ?, then 1k gets taken outta my account I wouldn’t advise anyone to this location,
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May 2023 by Moaad Zidane
Extremely inefficient when it comes to your time. I walk in and there’s 8 people all waiting in the lobby and some are even standing. Only 1 representative working and 4 other open desks with no representatives.Took me over an hour to come in and get through the line. Extremely dissatisfied with a “large” branch in downtown that cannot accommodate their customers.
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May 2023 by Scott Ramsey
I was thoroughly impressed with Jeanne. She quickly and efficiently took care of needs and took the time to point out several ways we could make our money and our relationship with Regions benefit the family.
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March 2023 by Sherri Wion
Tammy was awesome! She helped me fix my account, make a deposit! She was professional, personable and very helpful!
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November 2022 by Alexandra Griffin
The wait time at 1:30 in the afternoon was absurd at this location. Due to the location this seems like it would be a busy branch, so you’d think they’d make sure to be fully staffed. Really ridiculous that we had to wait so long for a simple transaction.
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November 2022 by liz T
I am not a bank customer here but I felt it needed to be reviewed. I accidentally walked into the suite thinking this is where I was supposed to drop off an envelope. No one greeted me as I walked in. I didn't really mind it as it seems common these days but how the way they looked at me made the air feel so thilthy in there. I was forced to wait in line for over 10 minutes. As the lady shouted "may I help the next person in line" it was pretty obvious I was next as there was only one man behind me. I came forward she said "how can I help you" with an exaggerated artificial smile" I was about to speak up but she immediately cut me off and carried another conversation next to her as I had to wait even more still being very patient. She looked at me she said "how can I help you?" I said I was delivering an envelope to someone for the 3rd floor and gave her the address. She immediately said "no that's not us it's on the 3rd floor." I asked her if I had to take an elevator and where it was. She said "Yes you do take the elevator that elevator has always been here since the day this building was built, its past the double doors" she pointed straight. I felt pretty low I thanked her but walked the wrong way thinking it was the door ahead of me confused realized it was a safe vault. She yelled so loud at me and repeatedly yelled "ma'am, maam!!! It's the double doors pull you need to pull you need to pull maam!!!" She literally used the "ma'am" in vein as I felt like no "ma'am" there. Another female teller wanted to creep on in and watch the scene of what they view stupidity in their minds and other people were looking as well. As I walked out of the doors I heard them scoffing and snickering behind me. I know I'm not a smart person but I wished I didn't have to be treated that way. I don't know it was because my whole outfit so happen to be black, but even so I shouldn't be treated this way based on how I am dressed. I encourage 1st time visitors not to visit this place especially uniquely dressed people like me. These women's heart are so cold.
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November 2022 by Telosiko Ya
Great bank. Great service. Employees are very friendly and professional. Definitely recommend this bank to everyone.
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July 2022 by W Lombard
Pure class. GEANA is an angel. JEANNIE is a prophetess. Manager is THE MAN. Love this place.
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June 2022 by R.C Smith
I am disappointed in this bank. If you are Black stay away from this bank. They offer horrible customer service. The tellers have a tendency to be rude and disrespectful. Secondly, they will deceive you in so many ways. They refused to give me a loan in spite of the fact that I have good credit and etc. STAY WAY FROM THIS INCOMPETENT AND RACIST BANK.
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August 2021 by Katherine Valdez
We initially got the bank account because it was located close to my husbands job. The banker kept sending me voicemail messages and emails and it was getting a bit uncomfortable. It felt personal and I didn't know him. I went to get a notary one day and my husband had just been diagnosed with a cancerous tumor in his lung. The bank pronounced him dead. It took him all month to tell Social Security he was alive so he could get his payment that month. Before that they were sending back his payroll checks and they sent back his IRS tax return and our Stimulus 2. How are we going to live on no pay check at all. We have bills to pay and they made it completely impossible to handle our money and finance. If you call the phone number prepare to be disrespected by their customer service. They will completely mess up how your handling your finances and paying your bills. It really seems as though someone is on the other end playing with your money so it doesn't work for you.
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August 2021 by Jenn Liserio
Joanna is the best ever thanks for all your help makes running my business so easyThank u ❤️???
