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September 2023 by Christopher C.
I called these people looking for soft closing door hinges and I e-mailed a picture of them over to him. Even though he did not sell them he helped me locate them at a different store other than Pierce. After calling them and finding out they had them in stock I called the store back up and thanked them for going above and beyond. Wonderfully knowledgeable people and willing to help.
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May 2023 by Jerry B.
Worked with Chip to get faucet inserts for my bathroom sinks. I didn't have the model number nor the faucet name. Chip said send him some pictures of the faucet. I did and he found the inserts, we ordered them and he had them delivered to my home. Took about 3 days to get them and then I get a phone call from Chip making sure I received them and seeing if I had any questions. Excellent service that I don't see very often anywhere. Pierce is going to be my new "GO TO" place.
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April 2023 by Isabel B.
Thank you Chip (Theiman) so much for taking time with me, for explaining the problem with my faucet, for googling a picture because I wasn't "getting it" and walking me the details. I will be back due to your great customer service!
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August 2022 by Kate Jenkins
Steve did a fantastic job and really made us feel like valued customers! We didn’t have a big purchase but you’d never know it by how much time and energy he gave us. The whole team is friendly and you can’t beat the selection. Thank you, we’ll be back!
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March 2022 by D Schmidtbleicher
Went to Pierce Fine Hardware and Plumbing for a polished brass popup assembly for our bathroom sink. We had purchased our faucets there years ago The staff were friendly and helpful. While the parts we wanted weren't in stock they were able to research their suppliers catalogs and ordered them for us quickly and efficiently.
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October 2021 by Daniel Acosta
All I can say is the woman named Karen i met was mighty unprofessional. I had to be a fake republican and hear how "Horrible" the new president. I came to shop, not to be harrased by your idiotic opinions Karen.
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October 2021 by Mayor Mike
Its sad when I go to a place of business to shop and im greeted by a "trump supporter" whom only bashes democrats instead of helping me out more. Because of Karen, i don't think they will be seeing my money anymore.
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October 2021 by Chuck Noteboom
I had purchased expensive hardware for a kitchen remodel for our Parkhill house six years ago. The kitchen faucet malfunctioned so I called Pierce to help. I was told they only have records that go back 3 years. I was wanting customer service, however the young lady answering the phone was disinclined to give it. She told me to deal with the manufacturer because Pierce would charge me even if under warranty. Pierce I had thought, was an higher end store who cared about their customers. Sadly, not so.
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December 2020 by Chris Garcia
Thank you for your help Karen. You are a Good person.
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November 2020 by yomoms lover
Everyone here was the best and polite, courteous except for Karen. I did not care for her mouth at all.
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October 2020 by The153rdCat
Although I have not visited this store, I called them to ask a question this morning I also called several other stores like this one to ask the same question. This store was the only one that took the time to research for me and answer my question or resolve an issue with my bathroom. Thank you!
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July 2020 by Lorie Williams
Very pleased with the consultation with Karen. She is very knowledgeable and was able to provide us with some options to consider.
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April 2019 by Trimguysteve
Knowledgeable and friendly Very good at Determining and fulfilling your needs
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March 2018 by Stephen Foster
Today we were in your Fort Worth location. Looking at cabinet handles for our new cabinets yourselves person was helping my wife look at a few different items and was pretty rude about helping us. She picked out one of your items and yourselves person proceeded to ask her what our price range was because these were probably out of our price range. To any of your salespeople never assume what someone can afford because I assure you we could have afforded anything in that store that we wanted to and now we will take our business elsewhere
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December 2017 by Colleen Metz
High quality fixtures, very friendly and informative staff.
