Pierce Fine Hardware, Plumbing & Lighting is known for its outstanding customer service and knowledgeable staff. Customers have praised the team for going above and beyond to assist, even when items are not in stock. For instance, one customer was helped in locating soft closing door hinges at another store, showcasing the staff's willingness to assist regardless of the sale. Another customer received personalized help from a team member who identified faucet inserts from photos, ensuring a smooth delivery process. Reviews highlight the team's friendliness, dedication, and the extensive selection available in the store. Customers feel valued, regardless of the size of their purchase, and many express a desire to return for future needs. Overall, Pierce Fine Hardware, Plumbing & Lighting is recognized as a reliable and helpful resource for hardware and plumbing needs.
Thank you Chip (Theiman) so much for taking time with me, for explaining the problem with my faucet, for googling a picture because I wasn't "getting it" and walking me the details. I will be back due to your great customer service!
August 2022
Steve did a fantastic job and really made us feel like valued customers! We didn’t have a big purchase but you’d never know it by how much time and energy he gave us. The whole team is friendly and you can’t beat the selection. Thank you, we’ll be back!
March 2022
Went to Pierce Fine Hardware and Plumbing for a polished brass popup assembly for our bathroom sink. We had purchased our faucets there years ago The staff were friendly and helpful. While the parts we wanted weren't in stock they were able to research their suppliers catalogs and ordered them for us quickly and efficiently.
