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November 2023 by Trish D.
Luis and Jesse have taken care of my truck on 3 occasions now and I've been satisfied with the quality of service I've received. From transmission service, state inspection and installation of a very difficult antenna cable they have come through for me. I appreciate the honest friendly service. Hard to find these days. I highly recommend them.
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November 2023 by David Nguyen
PCH has been servicing my vehicles for years. No exception to great service this go around. Thank y’all.
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October 2023 by Benjamyn Tomerlin
Horrible experience.Took a vehicle to them for a battery drain issue. They kept the vehicle for 6 weeks, and misdiagnosed the problem as an PCM. I was forced to source and collect the part from a local jeep dealership myself and even after all of that, they ended up being unable to flash the PCM. I had to pick the keep up and take to the dodge/keep dealer right down the road (which he kept downplaying as not reputable) and he still charged me over $700. In the end it was a $280 repair (parts included) from a dealership. This place has me in over $1,000 parts and labor, 6 weeks down without a vehicle, and still couldn't get the job done. The dealer had it completed in 3 days. I would caution against using them to anyone and everyone, and definitely will never use them again.Service: Electrical repair
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October 2023 by DONUT_SEED
They replaced a starter for me at a reasonable price. However where they really stood out was with their customer service. The starter they installed had a factory defect and I was left stranded 65 miles away from the shop. They payed out of pocket for a $300 tow and a brand new starter free of charge. Luis takes care of his customers. I'd pick here over the other guys 100%
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September 2023 by Renato Bishop
Stelar team of mechanics, combined with hard work and honesty in the business (hard to find), dude… drop the mic.PCH was able to pinpoint quickly the issue with my Odyssey and addressed it in a timely manner. Hands down, the go to place to get your car repaired. Thanks PCH!Services: General repairs & maintenance
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September 2023 by D K.
I brought my car into PCH for an oil change. I told them that it required 0/w16 oil, and the gentleman ordered some from a local parts store and it arrived very quickly. I guess I should have asked how much it would cost, but I did not. The job was done quickly and very professionally. When I was told how much it cost, I nearly fell over. It took less then 5 quarts of oil and a new filter and the bill was way over 100.00. I know things have gotten higher, but when I priced a name brand oil at a local retailer, it was much cheaper then I was charged for. I understand they have to make a profit, but I think they really stuck it to me on the price. They are an independent shop and can charge whatever they want, but I must say that the price they charged me will make me rethink about going back there again. I would suggest that if you need to have work done here, as for a quote before work begins.
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September 2023 by Mike Faricy
Luis and his team at PCH Automotive are honest, hard working individuals. They install quality parts, at a great price while keeping you in the loop with estimates on what it’s going to cost. My car now runs just like it did when I bought it off the lot.Thanks again PCH Automotive, I’d recommend you to anyone looking for quality work at a good price.Services: Auto brake repair
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August 2023 by S T.
Brought our van in. Was losing power while driving. Would go from 70 to 30mph on highway. Looked online and many people said cam shaft sensors needed to be replaced. Under $300 fix. Told owner this when I brought it in. He didn't want to listen and said they would have to put it on computer for codes. Said it was other issues. They had to take engine out etc. Charged me $1800. Same problem happened a week later. Brought it back to have it diagnosed and fixed correctly. Owner calls me two days later and says it's going to be another $1500!!! I went in to pick it up and asked him, why would you charge me again when you didn't fix it right the first time? He gets very defensive and says he doesn't pad bills. I pointed out that I paid $1800 and it wasn't fixed. You should fix it correctly and not charge more. They never even tried cam shaft sensors. Brought it to an honest mechanic with Nissan experience and first thing he says is, needs new cam shaft sensors. That fixed the problem for under $300. Nice folks at PCH but beware when a shop doesn't fix it right the first time and then wants more money.
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August 2023 by Victor T.
Used them for a repair. Pricing is inconsistent, communication is okay, and repair decent. I would rate a 3 for average. Not sure I will use them again.
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July 2023 by Ryan Rahim
My father and I have been coming to these guys for years. They are very honest, patient, and always include on everything that they do to your car. We have established a nice relationship with the owner Luis. One time they even repaired a botched job from another mechanic at a discounted price. They are highly qualified and you can see they take pride in their work. They have all the certifications to handle Mercedes, BMW, etc. Every time they do a job on our cars I only have to come in twice a year with the BMW and Mercedes.Services: Transmission
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July 2023 by REBECCA Zbynski
Luis and his sons Jesse and Andrew are fantastic. My car needed quite a bit of costly work and I was unable to fix it all at once. They are no pressure and helped me prioritize what needed to be done first and made sure I knew what should come next. They were very patient and kind with all my questions and concerns. I will be bringing my car here whenever I need work. They also are just really good people.Services: Auto windshield repair
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June 2023 by Toby H.
Very dishonest individuals...Dropped off my car at 9am to have it available for me around noon. Then, they almost tripled the price and said it would've be available until after 5pm. No value provided whatsoever. I was ghosted & the service requested was never complete. Spent money on Ubers and couldn't pick my car up until the next day. Lied on your reply to my review as well. Thank you for the bad business, helps me appreciate honest mechanics a lot more :)
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May 2023 by Maria Adkins
Luis and Jessie do an amazing job taking car of my family vehicle. Very thankful of their honest work ethic & efficient response to my vehicle needs. Wonderful family business.Services: Exhaust
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April 2023 by Sue D.
Super nice and efficient employee. Cute, nostalgic waiting room...very clean! I had no appt...just went in to get my vehicle inspected, but they got right to it.
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March 2023 by Pauline Garcia
If you need a good mechanic, auto shop, you must visit PCH Automotive.I highly recommend this auto shop without reservation. Luis Castro and his crew are hands down most humble and down to earth people. Mr. Castro is very professional, very helpful & he gave me a deal on top of a deal when my differential repair was done; it was $500 cheaper than original quote. I can definitely say that Mr. Castro is in his business for being trustworthy, clear and knowledgeable. Mr. Castro has a true passion for what he provides. Not out to ‘take’ your money. I will definitely be coming back for my auto repairs.Pauline GarciaService: Transmission repair
