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February 2024 by Cheryl Lodwick
This place is the absolute best!!! Sold us a speed queen washer last year. Had an issue w it this week and they came right out and fixed the machine on site. I've NEVER had a washing machine repaired same day. Thanks Benny for saving us from our stink-sock selves!!!! :)
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January 2024 by David Sanders
Great service by the staff at Oliver Dyer's. Thanks for helping us out of a Christmas Eve washing machine calamity. Special thanks to Kasey for accommodating us on scheduling and Tony for his expertise in diagnosing the problem (or absence of one) and prompt service.
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January 2024 by Brady Michalak
Used them a few times now and wouldn't go anywhere else!
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November 2023 by Bowin Haug
Al was a very nice guy in person, but after we purchased from here it has been a struggle, they use a 3rd party for deliveries/repairs, and due to this, there has been lack of communication. They didn’t have my number saved in their system (which is weird because I financed and filled out paperwork with them) and I have people just showing up to my house out of the random?? My appliances are great. But their 3rd party associates are questionable and affected this customer.
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November 2023 by Lisa Chao
So disappointed with service. All the good reviews are on buying but service is a different story. The Door Fell of on my refrigerator. The service man said it must have been broken on delivery because he knows no other way this could happen, the two men who came to collect the broken frig also said the door must have been reinstalled incorrectly on delivery. Never the less I was told it would take approximately 4 months to get the parts. I tried to connect with Harry the service manager, he was away for weeks on a hunting trip and he was the only one who could help me. I had a extended warrantee and had been given a loaner. I finally connected with Harry and he pounced on me before I opened my mouth. Telling me " You are not getting a new refrigerator and if you are not happy with the loaner I'm happy to send someone to pick it up"! Harry should have offered to call Kitchen Aid about expediting the parts or anything but he was aggressive, loud and rude, I hadn't even spoken before he pounced. I could see Harry was not going to help in any way at all so I left and spent a lot of time discovering Whirlpool owns Kitchen Aid and more time figuring out how and who to speak with at KA. I managed to connect with Kitchen Aid they were Great. Amanda said the door should Never fall off and they were happy to replace it with the same model or another brand they sell. If Harry would have simply made one call, I'm sure he has the number at his fingertips, it would have saved me all the problems and weeks waiting but he was too indignant to even attempt a call for "Customer Service". I now have my replacement Kitchen Aid refrigerator, No thanks to Harry or Oliver Dyer, only because I was able to reach Kitchen Aid. Now lets see if he will refund my extended warrantee, not holding my breath.
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November 2023 by Sheila Mills
Every time we come here, they have been exceptional. They explain all the options, ask me what I need versus selling me more than I need. Today we had a freezer go out full of food. They will deliver our new one tomorrow. This is is our 4th purchase with them. Previously bought a speed Queen washer and dryer. Kitchenaide dishwasher and today a 21.3 cu foot freezer.
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October 2023 by Robert Wohnoutka
Purchased a GE dishwasher and a KitchenAid 1/2 HP garbage disposer. Eden West assisted us in selecting the products. She was professional, knowledgeable, patient, and friendly. She made the process easy and scheduled the installation. A couple days later, Cole Autry delivered and installed the items. He was excellent. He was professional, efficient, courteous, knowledgeable, and had extensive experience installing these units. Oliver Dryer's value comes from their product selection and excellent service! I highly recommend Oliver Dyer's for appliances, especially when combined with their affordable services! A special thank you to Eden and Cole for making this a great experience!!
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October 2023 by jeff tischendorf
Bought a refrigerator from Olivery Dyer's in May 2023. In June, the refrigerator stopped cooling properly. The first time the technician arrived was on June 10th. He replaced the heating element as the refrigerator was freezing up. We were told to leave the refrigerator unplugged to thaw for 24 hours, which we did. Since the initial visit, the ice maker has not worked at all. During two other visits, the ice maker and auger motor were replaced. This Thursday, October 12th, the technician is supposed to replace two control boards. Initially, communication with the parts department was excellent but now seems lacking. At least twice, I have called to find out there was an appointment scheduled that I was unaware of. To be fair, they did offer to deliver a temporary refrigerator while I waited 21 days for a back ordered part. Now, four months later, I wish I hadn't turned down that offer.
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September 2023 by Emily Matheu
I wish I could buy all my appliances from Oliver Dyer's. They have the very best customer service, they will literally go the extra 500 miles for you. I have never met a company with better service. Ben Lewis thank you so much for an excellent buying experience. My dishwasher is GD beautiful and made in the USA. I love America so much I can't bear to take this sticker off. I didn't think a new dishwasher would make a such a difference but it works so much better than the 20 year old dishwasher it replace. The dishes come out much cleaner.
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September 2023 by Rachael Richards
Ben is awesome! I love Oliver Dyer! I feel safe knowing my investment is protected by a high quality reliable store! And it’s local!!! Thank you to Ben Lewis for helping me today- finding me the refrigerator I needed and for having it delivered tomorrow! I feel really great about the warranty I purchased also. I don’t normally buy those, but in this case, since it covers the trip charge, labor and parts and even the amount I spent on my refrigerator today will be used towards a new one if this one were to have a bad ending before 5 years, makes me feel it was worth the extra insurance! Thank you all so much! I’m so happy with my New refrigerator- andddd- I’m still happy with the Bosch dishwasher, and speed Queen set I already have that I bought there also!
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September 2023 by SAS
A friend highly recommended Oliver Dyer’s Appliance in Fort Worth, and I was blessed by the sales rep, Reagan Ashworth, and the other personnel. He offered me a competitive price for an appliance replacement and upgrade. He also gave me information on several options for comparison. Oliver Dyer’s has great customer service, quality appliances and repair services. I highly recommend!
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September 2023 by Marcus Bowen
Very good experience the salesman knew exactly what he was talking about and told me everything I needed to know to make a good decision. It was a very easy process. I will definitely continue to shop here.
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August 2023 by Mickie F
They are the rudest, most hateful employees of ever met. They are very sexist and dealing with women. I was the one that made the complaint against their employee that delivered my refrigerator. He was very passive, aggressive. The owner Oliver Dryer told me that my husband must be the most miserable man in the world! Very unprofessional! They did not honor their contract of delivering our new refrigerator and putting the handles on the refrigerator and balancing the refrigerator. My husband and I have bought multiple appliances from them over the years. We have two rental properties that we have bought all of the appliance for plus our home. I will never do business with these women hating unprofessional men again! My 70-year-old husband had to do the work that was part of the contract deal that was pre-paid for. He is a heart patient and should not be doing strenuous work such as that they do not care about their customers. Luckily we were able to contact the manufacture of our refrigerator and they said if we have any issues they will honor our warranty. They said do not worry about it and do not contact them for anything.
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August 2023 by Rae Smith
Eden West was our sales rep. She was friendly, experienced, and eager to help. We received a great deal on all our appliances. I would highly recommend them.
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August 2023 by Tommy Patterson
This place is a wonderful place to get parts for your appliances. I talked to them about a lid for my washer and they found me one and had it for me the next day. They have real nice, friendly, and helpful employees. I would highly recommend them.