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February 2024 by Kevin Harrison
First of all Antwan wad amazing. He kept in constant contact and was super professional even though the date kept moving.Tyler who did the install was very professional, on time, worked quickly and CLEAN!!Definitely recommend.
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February 2024 by Tash Ali
I have a complicate flare fireplace.. it took a few visits to make it right ..Anytime I need maintenance I request hunter myer and only hunter .. definitely knows what he is doing and great communication ..
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February 2024 by Jim Matthews
Our service was very professional. The technician, Adrian, solved our problem imediately, took the time to educate us about operating the unit, advised us about maintenance and left the fireplace and surrounding area clean. We would definitely rely on this company should future needs arise.
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February 2024 by Shaquine Jackson
Security Consultant Antwan Hicklen did an awesome job about getting my home secured this morning I really appreciate him and his patience service is great I love it just in time for our first family trip in March ❤️
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February 2024 by jim warner
Would not use this company again. The windows are I guess average. My problem is our patio multi-slide door. First of all the installers put the door in with drywall screws. The door came with stainless steel screws ,which they threw away. Then after they finished the door would not latch,and when it was latched you had to push on the door very hard to unlatch it. They sprayed it with WD 40 but never got it right. After we moved into house we called Nix and they sent out a tech , and he made it better but still was not right. Now after about a year can't get the door to latch or unlatch unless you grab the back edge and push very hard.After paying 4900.00 for a door it should work without fighting it. My GC called them and they would have to charge 200.00 just to come out.I don't think I should have to pay anything since it was installed poorly.Jim on adell roadContacted Tyler and he sent another door tech out . They did some adjusting and got the door working a lot better. Still sometimes you have to push the door closed and hold it before it will latch. But as long as it stays like this , I can live with it. Tyler was very professional and was concerned with my problem.Thanks Tyler for getting back to me so fast.
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February 2024 by Madison Winchell
My husband talked to Nix about a broken window we had and Jose came out and fixed our window that same day! Jose did a wonderful job on our window!
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January 2024 by Lori Boyd
We received great service from Adrian. We just moved into a home we are renovating and we called Nix. We were scheduled in very quickly to have the gas fireplace checked out. Adrian was able to clean, service, start up and give us information about our unit. Great customer service all the way from scheduling to completion.
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January 2024 by Erik Wingfield
An amazing business providing various home supplies products, with tremendous customer service and care. If you go through Nix you can rest assured you will be taken care of!
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December 2023 by Michael Jirik
We have an existing fireplace that needs repair. Nix said they would come out to check it out for $225. That seemed steep, but we agreed. After looking at our fireplace they ordered 2 parts that would cost $622 to purchase and install. Still steep, but we agreed. When they came out the next time with the parts, they said there was evidence of a water leak into the fireplace and refused to install the parts, but charged us for them anyway. I’ve contacted two different representatives at Nix requesting a refund for the parts that were never installed. They both said they would look into it and get back to me. NOT!!! No one ever called me back and a month later I still haven’t been refunded. DO NOT DO BUSINESS WITH THIS COMPANY!!!UPDATE: I found out how to get their attention - post a Google review! Anyway, “AJ” from Nix’s accounting department contacted me and agreed to refund me the money (actually, I recently disputed this with my credit card company and AJ agreed to let the dispute stand.) I wish I could post more stars, but I had such a difficult time getting my money back, I believe 3 stars is fair.
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September 2023 by Damarius Washington
Nix did a decent job overall at my newly constructed home overall; however, their attention to detail was lacking. They ran the Left and Right Height speaker wires & didn't install the speaker plates to identify the location of the wiring. In addition, they neglected to label 3 of the 8 ethernet lines. I called to get them to come out to label them and their assistant told me to file a warranty claim via the builder or they could come out asap and redo their work and charge me again for it.
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September 2023 by Nina Simosko
Adrian Hernandez & Hunter Meier we’re amazing. They changed the reflective glass in our 7 foot linear Foundation fireplace. They were professional, courteous and experienced. I will request them for all my fireplace servicing from now on.
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August 2023 by Barry C.
Hunter from Nix Door came out this morning to look at our fireplace. He fixed it and even told us several things we never knew to take better care of it. It was a great experience and he was a breath of fresh air. Quality work with a terrific attitude! Ask for Hunter if you call Nix to do work at your home.
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August 2023 by Tracy Bush
Fantastic service from Ben and Adrian! The glass front broke on my fireplace Saturday. Ben and Adrian installed a new sheet of glass, cleaned the existing mirror back and the second sheet of glass, and turned my fireplace into a work of art! Fast, efficient, and very polite, I am beyond thrilled. Thank you!
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July 2023 by Carl Martin
I work for a home builder on DFW areas . NIX Door & Hardware is our trade partner. Ben and Adrian have always taken care of my needs for my homes . Even with the fast pace we work they hit my deadline . Adrian and Ben have always been excellent to communicate any issue and go above and beyond to make sure things are done right . I can’t say the same for other companies. And I’ve been building a long time . Thanks Ben and Adrian for great service .
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June 2023 by Jacob Harwell
Hunter with Nix came out same day and helped me with my home. He was on time a very courteous. He knew exactly what to do and took care of it in a timely manner !
