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November 2023 by Heather Mosley
Do not go here we owed 80$ and we was gonna pay it in December but they said they would repo it if we didn't give them 80$ now I can't get a turkey are ham for my kids Thanksgiving they also refused to fix it even though they want payments they said we would have to pay for that to I am disabled and terminally I'll and my husband is a veteran and 60 and also disabled they wanna take advantage of people like us I would recommend going somewhere else so no one else gets screwed like we did I wish and pray I can get money to buy a car somewhere else these people don't need to be in business I will be contacting the better business bbb and lemon law on this used car lot
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November 2023 by Eric Smith
Had a very good experience dealing with Pauli lomeli he did a hell of a job like pick what I wanted instead of trying to push something off on me cool dude
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November 2023 by Joseph Weiss
Pauli came thru like a champ today and helped me get my car. Amazing staff and employees who really love what they do!
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November 2023 by Melvin P.
lies lies lies. was told they report credit come to find out they do not. been waiting 100 day for my plates. they said dmv was closed. i called dmv said they was not closed. they will sell you a dream then walk away
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September 2023 by Jarell Jayson
Shady business practices. They will lie to make a sale. They will do everything in there power to take as much money from you as possible. Save yourself time and money. Go anywhere else.
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September 2023 by Jackie Matthews
I love this staff! They made my car buying experience fun and a memory I’ll never forget. Elidia and Ms. Sandra are amazing and always will to help when needed. Thank y’all and I love my BMW
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September 2023 by Ginero García
The store and the staff were excellent. But they sold me a truck that I started having problems with not even 30 days after purchasing that they will not fix and on top of that the finance department is trying to charge me the lot insurance on top of my car payment because not only do I meet the requirements of vehicle insurance but my vehicle insurance surpasses their requirements. So because I have better insurance than what they require they're trying to charge me the lot insurance which that is a rip-off. And that is extortion and for that, I will be reporting this to the Ity of Fort Worth's Attorney's office aas well as the Attorney General's office.
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July 2023 by Tara Corbet
Everyone say " I LOVE LUCY!!" She's wonderful she's a human and not robotic. She'll help anyway she can explains things so you can understand. Listened to me rant and rave even took my messages after hours from home. My credit was bad with late open car loan said she would help me and she did. If only there was a closer store I'd given 10 stars . Thank you My car store!! And give that lil Lucy a raise cause she's tiny but packs a punch and hard worker I've seen her in action and answers with a smile Everytime. Hello!!! greeted me with a hug first time I met her.
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July 2023 by Jerry Grace
Lucy was very good at finding me a good deal to get into something with my credit. Sending me pictures day and night and working really hard to get me into something. Definitely recommend to anyone struggling for that yes because of your credit.
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July 2023 by M R
My sales lady was excellent!! Helped me soooo much, highly recommend Lucy! She’s the best! Made a frustrating experience enjoyable!!
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June 2023 by Julia Fotre
i would highly recommend staying away from this place! i put down 2k on a 2012 ford fusion in october of 2022 and now i no longer have it due to it breaking down. the car came with a multitude of issues. first being the brakes were terrible when i first got it. then, the AC went out 2 months later. so i was without AC for a good 6 months, and on top of that my water pump had a really bad leak in it and my hood latch release was broken. so no matter what i couldn’t put coolant in it. i went to them with the hood issue and they told me they could fix it for free and that they’d call me to let me know when i could bring it in. that never happened. and once i found out about the water pump and AC parts being broken, they told me i could trade it in but failed to mention i would need $1,500 to put down on something else until i drove all the way to fort worth that same day. which is absolutely ridiculous in my opinion. i live in allen so driving to fort worth is not around the corner and was risky doing so with my water pump leak, so i basically drove out there for nothing. please do not get a vehicle from this facility, they will sell you a lemon!
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March 2023 by Raven Davis
Worst car place ever i had issues with my car the same day i got it they closed told me to bring it back nd they kept my car for a whole week than i finally got it back and the ridged my car to were it held up for a month long enough for my warranty to expire now its the same issue and they tryna charge me to fix something they never fixed correctly im going to figure out how to take them to court for selling me a lemont car and they sold they car i originally came to get and rushed me into this car worst mistake ever
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March 2023 by Keiyanna Robinson
10/10 just got my car yesterday love it , very nice even came to pick me up ! In an out wasn’t there longer than 2 hours .
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February 2023 by Gigi
Trust that all the 5 star reviews here are fake. This place is absolute trash. If you are desperate for a car please do not come here. Unless you personally know someone who works here then obviously they wont scam you. But if you don’t know anyone here then don’t trust this business!
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January 2023 by Zachary Sadel
The buying experience was simple and was not a problem at all. It was actually real simple and fast. The service on the other hand is absolute trash. I bought a 2015 ram 1500 EcoDiesel. Got the extended warranty along with the sale. I work a lot at a power plant and i noticed that my passenger headlight was wobbling and investigated it. I found that the mounts for the headlight were broken. Not only that they had yellow marks on the broken mount as if someone marked them. The driver side headlight was the same. Broken mounts. The grill also had a broken mount. No other damage. So I called the store talked to a manager who said he would reimburse me if i bought them online or drove in to show them. Finally got a day off drove in and the manager today 12-26-2022 didn't even get out of his chair. Said it had been to long since i bought it and he wouldn't do anything. I've got a broken stick shoved under my passenger headlight to keep it in place. decent buying experience.. absolute trash customer service.
