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June 2024 by Angie G
I will never get another custom frame from Michaels. I am aware that I can drive back to the store and go through the entire process of having it corrected. That is the reason for two stars and not one. The tassel was placed incorrectly and can't be corrected without removing the paper from the back of the frame. The bevel is damaged and needs replaced. The photo was damaged as well. I am very unhappy with the experience.
For $250 you would think they would have some in house quality control.
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May 2024 by BRUJO tv
Everyone that works here tries to avoid customer interaction. Slow to respond and seem very anti social for customer service. Do better with training. Having to wait for 30 minutes to get into a spray paint case when the shop is close to empty is pathetic.
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October 2023 by Barbara Ensor
Do not expect timely completion of framing. Sixteen days, four phone calls, and still waiting!
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August 2023 by Rene L.
Absolutely not a soul in the place except employees.. and guess what as soon as I asked for help I was pointed all the way across the store and told good luck. Yeah good luck. I'm going over to Hobby lobby at the store and everybody that works in it if you want to get treated like crap make sure you come here.
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July 2023 by Em Henney
Never had great customer service at this location, but keep returning because it is the closest store near me. The curbside pickup is a joke, no one ever responds to the prompts saying you’re here and ready for pickup.
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June 2023 by Melissa V.
Michael's is just some place to stop in and browse. However, this time around they had something I wanted, for a fairly good price. I took lots of good pics for y'all so, I decided to do a review. Lol They were having a pre summer sale with Memorial Day and Forth of July Merch on sale. I however, wanted this Rainbow Rolling cart. It was regular $50 and I got it on sale for almost $40. I asked, the Cashier if I could use a coupon I had. She said, "You can't use coupons on sale items" Bummer, I wanted to save more money. Oh well, she was nice about it and she knew I was gonna ask that. Lol. She was dressed really cute in a Super Mario Bro tee. She was also busy greeting everyone. Also, Michael's is all self serve registers. I highly recommend stopping by and picking something up for the upcoming Holiday. Your guaranteed to find something you like.
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April 2023 by James W.
Our go to store for all things crafts, and my wife does a lot of crafts around the house. Today we stopped in for an odd product that is harder to find, puzzles. Now it's not a craft, this it is a home project of sorts that a family can enjoy. Their selection was big, but they did have some. We weren't to disappointed about it, as we know this is mainly a craft store and not a game store. For the crafts, it usually has what my wife is looking for. Yarn selection is always good which is her usual stop.
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January 2023 by Stephanie S.
Michael's has been my go to for almost all crafts for going on more than 20 years. My mom took my when it was Mj Designs as a kid and Michael's Mj Designs. I'm vintage. I know their layout, prices, what they carry and don't carry and was even an employee in my early 20's. I am an avid shopper. Yesterday I went in, a Sunday knowing full well what I needed would be there and plenty to choose from. Note I haven't been to Michael's in a bit. I figured I'd be in for MAYBE 10 minutes, get what I know is there and jet with my other errands. No, quite the contrary. To my surprise, the ENTIRE planner section is gone...I MEAN GONE! Not a happy planner or 365 or anything calendar related even in the entire store!! What is going on here?? There used to be an entire aisle both sides dedicated to planners. They have an ENTIRE section of paper crafts but no planners or calendars? I even asked an associate and she seemed confused that I hadn't already seen the section. She escorted me over and it was literally an end cap. An END CAP with left over journals and 2 mo planners (what even is that?). I also needed map pencils (the youngins' call them colored pencils), found those and went to the front. As I'm standing in line I realize...there's only 1 clerk line and the rest are SELF CHECKOUT?! What universe is this?? I refused to even look at the new machines and waited my turn behind the other customer in line with the clerk. I was SO disappointed in the entire process, I went to Joanns fabrics and just perused their planner aisle...practically getting intoxicated on their selection and talked to the people as I checked out. I highly doubt I'll be returning to Michael's sadly and will most likely be getting my items at other crafts stores. Sad, sad.
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September 2022 by Tee Tee W.
Courtney N. is a class act. Incredibly professional, calm cool, and collected. I was taken aback when another customer was completely disrespectful and out of line with Courtney. She even took a picture of Courtney without her consent. I am so impressed how calm this young person remained the entire time. I will keep coming back to the store because I know people like Courtney work here. Hard-working and dedicated people.
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March 2022 by Janeisha A.
I guess I'll just cut straight to the point. Michael's is an arts and craft store that houses plenty of cute crafty items for purchase. I recently visited this location with the Hubbs to pick up a few items. This location had more items stocked on the shelves than other locations. The service here was okay. The merchandise was all in tact, in one piece, and didn't look like it had been tampered with. Overall, this location is decent, huge, and has plenty of crafty merchandise to select from.
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February 2022 by Therral L.
I was here with the wife she wants to pick up a new hobby. The store was clean and quiet. Nothing too much to see and do unless you want to make something. I would say the prices were cheap but I have nothing to compare them to. I personally thought that they weren't bad.
