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September 2023 by Yael Lara
I was having eSim issues with my new iPhone for 4 days, called everywhere and went to other stores and they took hours and still couldn’t get it activated. Went there he was very professional and got it activated effortlessly. Even gave me a deal on a new line, great guy, great service.
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April 2023 by Renata Williams
My phone screen was inoperable so I went to this location for assistance. Sam was playing pool or pinball on his phone while he was so called assisting me. He called someone to bypass my phone and never gave me an answer or looked at my phone. He pulled out three phones, stated the prices (as old an expensive as they were), offered each one and asked me how much money I had. I informed him that my phone was insured and that I would not be purchasing a phone but calling to use the insurance I pay for every month. I fixed the phone myself which I'm sure he could have done. Trying to get over!
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September 2021 by Taj Robinson
The absolute worst experience I've ever had with a phone company and business. I was sold a number that belonged to someone else and it was still active with that someone else. That someone else got access to my contacts, made a cash app and started to ask my family for money and some gave it because he used my name due to the negligence of this company then I went to this location and stood there for 3 minutes and no one came to the front counter to help me I could have stole everything but I'm a good person I just made a video of my encounter and I will be holding that until I'm properly compensated.
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July 2021 by stacey kindles
The worst experience ever. I went because my son's phone was broken and asked for my options and they failed to mention I had insurance until after I had purchased a phone and when I said I wanted a refund and to use my insurance they said no I asked for manager and they said they didn't have a way to contact them. Never again looking to switch to a new carrier.
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April 2021 by Pete Tedham
Worst experience ever, no wonder they are constantly firing and hiring people. Just left there and if they were working for me and heard them the way there were acting l would of fired them to. As a supervisor for my company l would reccomend stop hiring kids and look for people who work and want the customers to keep coming back.
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December 2020 by T. M.
Just got an upgrade done with store associate Carmen, she was very helpful
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November 2020 by Nora Normi
Just had new phones activated today with the store manager Najiba. I would say she provided a very best customer service to us. She was very amazing and patient also helped us find the best we needed. I appreciate your help and kind way. I will definitely recommend to everyone to visit here and get their service activated.
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November 2020 by Wesley Suttice
Got two phones in one year and now finally got someone who actually was very helpful. Najiba not only helped me to get the right phone but also helped me switched all my staff. Good manager I really like the way she helped. Thank you young lady
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November 2020 by Laura paredes
The whole experience was just amazing here. Cool girl very friendly. Thanks Najiba for being great to us . Five stars for you
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November 2020 by Dacia Ned
I've never had a bad experience with metro pcs in the last 15 years that I've been with metro. But this location is horrible! On two different occasions I've gone in to have my kids phones serviced. It's like the associates don't want to do the work! If your not buying a new phone then they don't want to help you. I was told in order to have my sons phoneq transferred to another phone the phone needed to be unlocked??? NOT TRUE!!! I took my business to the corporate store and had no problem transferring the phone!
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November 2020 by Betty Alexander
I have been receiving great help and customer service from this store especially from Najiba sweet young girl she is. I really like her
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November 2020 by Alex Ek
This Arabic girl najiba is damn cute ? ...over all the employees are friendly and great ... I am happy with their service
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November 2020 by Raymond Shimozaki
Great young lady the store manager I believe her name is najiba helped me a lot with my service and got me a new device saved alot of moneyGreat store
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November 2020 by Martin Cantero
100% best location. I love the arabic lady, helped me alot with getting a new service. Appreciate your help Najiba
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November 2020 by Terry May
Beautiful lady helped me tremendously with my iPhone switched. Thank you Najiba
