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November 2023 by Travis Cornett
As a salesman myself, I can say with confidence that Chris Brewer is single-handedly the best salesman I’ve ever dealt with. He was welcoming, extremely patient, knowledgeable, creative, and attentive to my needs/objections. He knows his product and is a true professional. He is THE reason I will purchase from this location.
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November 2023 by Amy Simpson
Milton was terrific and helped us find the exact mattress that we liked in a time efficient and very friendly manner -- he was super professional and we highly recommend!
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September 2023 by Tara Hysaw
The guy there was very nice he let me test out the mattress before purchasing. Very professional.
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September 2023 by Kelly Armstrong
Joshua was excellent! I did my homework before I arrived and knew what I wanted. He was thorough in explaining what to expect after the purchase and got through the checkout process quickly.
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August 2023 by Leslie Lindsey Lee
My salesperson name is Megan ( from the Fort Worth Texas store) She is Awesome ! Very knowledgeable! Very kind ! Very patient and 100% Professional. She’s a excellent communicator . I’m very Pleased with her Service and she is an Asset to the Company 100% . I’m extremely grateful for her Help in assisting me to find and purchase the perfect bed. Thank You Megan ,Leslie
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July 2023 by BRITNEY HAMILTON
Chris was very knowledgeable and I didn’t feel pressured. I felt confident that I made a great purchase. I will definitely come back for my other bed that I want to replace and will be asking to deal w Chris.
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July 2023 by James Dean
I really love my new Tempurpedic adjustable base mattress set. I have an awesome hybrid mattress on top of the base that lets me raise my head and feet as well as massage me to sleep! I never knew what I was missing until I finally took the plunge and got my new mattress system. I can even store my favorite positions so that with a single click I can go from lounging, to reading, to sleeping. They also had 0% no interest financing that really made it a no brainer. My only regret is that I didn't go ahead and take care of myself years ago! Don't make the mistake that I did and suffer with bad sleep for years before finally doing something about it.
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June 2023 by Lisa Edmonds-D'Amico
I had a wonderful experience at the Waterside Mattress Firm location next to Whole Foods. My salesperson Jennifer was extremely helpful, polite, and knowledgeable. She had the patience to explain the differences between the mattresses to me and even used an app on her tablet called Mattresses Matcher to find the best match for me. I also got an adjustable base to go with my mattress and literally can’t wait to get to use it!
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June 2023 by Brad Bloxom
Bill at the Waterside Mattress Firm was so friendly, knowledgeable, & helpful. He answered all my questions & explained the differences in all the types of mattresses & therefore helped me choose the perfect mattress for my budget. Go to Waterside in FW & ask for Bill. You will thank me.
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June 2023 by Chiemeka Izundu
I called Jennifer to get the 120-day price match guarantee and she was awesome in processing a credit for our new Sealy mattress. Test out the "Sealy Posturepedic® Plus Hybrid High Point 14" Plush Mattress" you won't be disappointed ?✌?
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April 2023 by Kayla Nic
I recently went into this store to purchase a nice , plush mattress. I had a Simmons Black Beauty series that just wasn’t holding up after ten years . I was told to give the Sterns and Foster a try , so I laid on it for a moment and decided that I would give that one a chance . Low and behold, they had just one left on clearance( which was still $1750). I received my mattress a week later and they took my old mattress with them . Upon inspection, I noticed that the mattress looked like it had previous damage to the corner and had been restitched. The inside lining of the mattress was stitched up and showing on the outside of the mattress. It bothered me, but I tried to get past it , hoping it would at least be really comfortable. That night I tossed and turned. I woke up with back pain , because obviously that mattress isn’t made for a side sleeper. I went beck to the store the next day to try and exchange the mattress and explain the situation. I was immediately handed a sheet of paper with the small print saying there were no returns on the mattress, because I got it 30% off. His solution to the problem was I purchase ANOTHER mattress and he would try to give me a discount. I was honestly in disbelief that they wouldn’t try to make this situation right for me . This is a billion dollar company and they couldn’t make something right for me that was their fault to begin with . A mattress that costs $1750 , even if on “ clearance” , should show up in perfect condition. Now I’m out $1750 for a damaged , uncomfortable mattress. I will never shop at another Mattress Firm again and I will never recommend it to anyone EVER again .
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April 2023 by Karen Gunderson
Kyle helped me purchase exactly what I wanted. He is very knowledgeable about all aspects of every mattress the company sells. I found him to be both polite and efficient. 5 stars !
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April 2023 by Warren
We were provided a lot of useful information in selecting a comfortable sleeping mattress. My wife and l were satisfied with the products shown and choices that would meet our needs. Joshua did a very good job. Thank you, Joshua.
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March 2023 by Rachel Tanner
Tyler Cloes is an amazing salesman. He was very friendly and helpful. Answered all of our questions and didn't just try and sell us anything just cause we weren't knowledgeable of what we liked...he wanted us to be comfortable and know all our options.
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March 2023 by Jimmy Rea
Bill was great! Was very knowledgeable, attentive and patient to us. Would definitely recommend to others. Our new bed is wonderful! Thank you sir
